Not sure what the manager Olivia thought was funny about my complaint. The attitude of the staff or me asking for fresh rolls. She was not at all helpful in making sure I was a satisfied customer and very much so deflected my complaint. My advice do not come within the last two hours of closing the food quality sucks. They rush and make your food and it will sit there. I also told Olivia. I've ordered the boneless wings 3 or 4 times the serving amount was off and I received only two celery sticks when I usually get 4 or 5. She said the food is weighed. Sooo does she think I got two huge jack in the bean stock celery sticks. The boneless wings were half of what I usually receive. Nope she laughed. She didn't care. Probably gave me the wrong name over the phone.
Atmosphere: 2
Food: 1
Service: 1
Ida
We were discriminated. Majority of my party are Asian and we had a rude waitress who gave us attitude & wanted us out. My 6 year old wanted fries but she said “rice?”. 10 minutes after getting our food the waitress asked if we need boxes. CLEARLY WE WERE STILLL EATING. It’s clear she wanted us out.
Across from our table was a WHITE couple, we observed her interaction with them & it was like day & night.
One party from our group is WHITE & also felt this discrimination. She later called & we got a FULL REFUND. Will not be coming back to this establishment.
N S
Waited half an hour to get seated, waited another 45 mins for our food, which wasn't very good. One of our orders didn't even get made. Mac n cheese was soupy, green beans tasted weird... chicken was good, but the gravy that was on it was horrible. There was way too much flour in it.
The manager and waitress took turns throwing each other under the bus for wait times and things that went wrong... embarrassing.
Second time here, second bad experience. At least the waitress was nice the first time.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Rolls
WI Biker
A great experience at the Texas Roadhouse at this location! The bar experience is a good one with great service and able to walk right in and it was very quick service. The appetizer of grilled shrimp was great and the ribeye steak was very good. It was great experience all around and one I would recommend a visit while in the area.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Shrimp
David Schmidt
Ordered drinks and watch the bartender make and literally seen waitress walk past the finished drinks 5 times not sure if this is bad training because she was not very busy at the moment of the passing. I did say something when I received our drink and I got a sorry about the wait I was very disappointed.
Atmosphere: 5
Food: 4
Service: 2
Brian Garcia
My parents and I have been going here for years. Just recently my mom had a pretty bad stroke so she's in a wheelchair right now and mentally she's not fully there yet. She made a mistake on her ribs, the waiter had absolutely no problem handling it. He was extremely nice to us and very patient. More than accommodating for us even though it was our mistake for not asking for the ribs the right way. When we had left, I was rolling my moms wheelchair and every staff member moved to the side and opened aisles. As we were walking out, without asking, 2 of the front desk young girls had immediately opened up both doors to exit and had both expressed that we have a good rest of our day with big genuine smiles. I couldnt be happier with the treatment and how my mom had felt throughout the experience. Thank you so much not only to ghe restaurant but every employee involved today.
Atmosphere: 5
Food: 5
Service: 5
Anne Ray
Steak not done right. Fries to salty
Atmosphere: 3
Food: 1
Service: 4
David Hayes
Love this steak house. Go out to eat here all the time. Great food, great prices, great staff.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chili
Ken Zimmerman
My wife and I do carry out at TRH, Sheboygan at least 2 times each month. We dine in 4 or 5 times per year. We have purchased gift cards for gifts to our friends many time. So we consider our selves good customers for last 5 years. But TRH has a real problem when packing our TO-GO orders. Almost evertime something is missing! Example, last order no rolls, a order berfore that the chili was only 1/2 full and there was no cheeze or onions. The food is great! I have called the Manager in the past when they shorted us. Since this happens so often, last time when my wife called the manager, the manager hung up on her! She called back and talked to another manager who offerred I come out a pick up my rolls. (5 mile drive.... NO i won't). The Manager challenged us as to if we were really short? and said I should open up the bag and check the order before I leave. Point is TRH needs to fixed their process in packing TO-GO orders. I will bet we are not the only ones having this problem
Our server Megan and manager Chris were AMAZING! We have obnoxious and difficult dietary restrictions and they did a fantastic job accommodating our needs and the food was INCREDIBLE. Delicious! We highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Sophia Gebert
We had a wonderful server that made it a very enjoyable time! Food was delicious and came out very fast!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rolls, Caesar Salad
Polly Hayes
Louis was the best. He is a top rate server.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rolls, Ribs Combo
Lola Jefferson
I ordered prime rib, a Caesar salad, and a loaded baked potato. Everything was done well and flavorful. The host was nice, and the service was good and quick. I think the prime rib was a bit salty and the Caesar needed a Little more dressing.
excellent
Atmosphere: 5
Food: 5
Service: 5
Not sure what the manager Olivia thought was funny about my complaint. The attitude of the staff or me asking for fresh rolls. She was not at all helpful in making sure I was a satisfied customer and very much so deflected my complaint. My advice do not come within the last two hours of closing the food quality sucks. They rush and make your food and it will sit there. I also told Olivia. I've ordered the boneless wings 3 or 4 times the serving amount was off and I received only two celery sticks when I usually get 4 or 5. She said the food is weighed. Sooo does she think I got two huge jack in the bean stock celery sticks. The boneless wings were half of what I usually receive. Nope she laughed. She didn't care. Probably gave me the wrong name over the phone.
Atmosphere: 2
Food: 1
Service: 1
We were discriminated. Majority of my party are Asian and we had a rude waitress who gave us attitude & wanted us out. My 6 year old wanted fries but she said “rice?”. 10 minutes after getting our food the waitress asked if we need boxes. CLEARLY WE WERE STILLL EATING. It’s clear she wanted us out.
Across from our table was a WHITE couple, we observed her interaction with them & it was like day & night.
One party from our group is WHITE & also felt this discrimination. She later called & we got a FULL REFUND. Will not be coming back to this establishment.
Waited half an hour to get seated, waited another 45 mins for our food, which wasn't very good. One of our orders didn't even get made. Mac n cheese was soupy, green beans tasted weird... chicken was good, but the gravy that was on it was horrible. There was way too much flour in it.
The manager and waitress took turns throwing each other under the bus for wait times and things that went wrong... embarrassing.
Second time here, second bad experience. At least the waitress was nice the first time.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Rolls
A great experience at the Texas Roadhouse at this location! The bar experience is a good one with great service and able to walk right in and it was very quick service. The appetizer of grilled shrimp was great and the ribeye steak was very good. It was great experience all around and one I would recommend a visit while in the area.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Shrimp
Ordered drinks and watch the bartender make and literally seen waitress walk past the finished drinks 5 times not sure if this is bad training because she was not very busy at the moment of the passing. I did say something when I received our drink and I got a sorry about the wait
I was very disappointed.
Atmosphere: 5
Food: 4
Service: 2
My parents and I have been going here for years. Just recently my mom had a pretty bad stroke so she's in a wheelchair right now and mentally she's not fully there yet. She made a mistake on her ribs, the waiter had absolutely no problem handling it. He was extremely nice to us and very patient. More than accommodating for us even though it was our mistake for not asking for the ribs the right way.
When we had left, I was rolling my moms wheelchair and every staff member moved to the side and opened aisles. As we were walking out, without asking, 2 of the front desk young girls had immediately opened up both doors to exit and had both expressed that we have a good rest of our day with big genuine smiles. I couldnt be happier with the treatment and how my mom had felt throughout the experience. Thank you so much not only to ghe restaurant but every employee involved today.
Atmosphere: 5
Food: 5
Service: 5
Steak not done right. Fries to salty
Atmosphere: 3
Food: 1
Service: 4
Love this steak house. Go out to eat here all the time. Great food, great prices, great staff.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chili
My wife and I do carry out at TRH, Sheboygan at least 2 times each month. We dine in 4 or 5 times per year. We have purchased gift cards for gifts to our friends many time. So we consider our selves good customers for last 5 years. But TRH has a real problem when packing our TO-GO orders. Almost evertime something is missing! Example, last order no rolls, a order berfore that the chili was only 1/2 full and there was no cheeze or onions. The food is great! I have called the Manager in the past when they shorted us. Since this happens so often, last time when my wife called the manager, the manager hung up on her! She called back and talked to another manager who offerred I come out a pick up my rolls. (5 mile drive.... NO i won't). The Manager challenged us as to if we were really short? and said I should open up the bag and check the order before I leave. Point is TRH needs to fixed their process in packing TO-GO orders. I will bet we are not the only ones having this problem
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Rolls, Caesar Salad
Restaurantji Recommends
Our server Megan and manager Chris were AMAZING! We have obnoxious and difficult dietary restrictions and they did a fantastic job accommodating our needs and the food was INCREDIBLE. Delicious! We highly recommend!
Atmosphere: 5
Food: 5
Service: 5
We had a wonderful server that made it a very enjoyable time! Food was delicious and came out very fast!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rolls, Caesar Salad
Louis was the best. He is a top rate server.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rolls, Ribs Combo
I ordered prime rib, a Caesar salad, and a loaded baked potato. Everything was done well and flavorful. The host was nice, and the service was good and quick. I think the prime rib was a bit salty and the Caesar needed a Little more dressing.
Atmosphere: 5
Food: 4
Service: 5
My birthday meal was delightful🥳
Atmosphere: 5
Food: 5
Service: 5
Loading...