They usually get my drink right. One time they didn't then it was loaded with sugar and I'm diabetic. They did give me a new one. I almost always go through the drive-thru and they never give me the total at the order screen which really annoys me. There's one person who works there who gives me the total and when she does I give a tip. Update 8-4-25: they got my order correct this time. But didn't give me the total at the order screen. So i was wondering if the price had gone up because prices are going up at other places. Really annoying. And it seems like it's only this location...
Food: 4
Service: 3
Efrain Sotelo
I went to get my coffee tasted like watered down coffee I asked for a fix the manager started arguing with me about my coffee and gave me a refund and gave me my money back without a coffee and refused to give me a coffee and started to argue with me smh worst service ever and she was a manger
Atmosphere: 1
Food: 1
Service: 1
Google Account
That sabrina carpenter makes one hell of a drink!
Atmosphere: 4
Food: 4
Service: 5
Courtney Erickson
As a customer I was waiting for my food around the weekend of the Fourth of July, there were mostly trainees working and a young manager or such, the manager was taking orders for drive through and the others were making drinks, you could tell the customer was fairly upset, when they came to the drive through one of the possible trainees was moved so the manager could deal with the situation safely, it was quite intimidating to watch the customer pry open the window and threaten the worker, after they finally left I noticed they parked outside in the lot, after they left the manager was a little shaken and the others seemed confused and maybe scared, they continued to work and serve as is even after the offsetting situation, I did rate the atmosphere a little low but it was not due to the workers. I am surprised at how well the manager worked to get the customers to leave and he even locked the window after the man pried it open.
Atmosphere: 3
Food: 5
Service: 5
Stacey Weise
For some reason, I don't get the best service at this location.
Atmosphere: 4
Food: 4
Service: 3
C Bergan
Excellent catering options for coffee for a large event! Boxes of Joe to Go! Appreciate the great customer service!
Atmosphere: 5
Food: 5
Service: 5
Infinity Khaos
I am utterly appalled and deeply disappointed by what my family and I experienced at the Dunkin’ drive thru location in Stoughton Near Wal-Mart. What was supposed to be a simple coffee run turned into a humiliating, infuriating display of blatant racism — right in front of our children.
We were at the order section at 12:16 PM 7/6/25* with someone who was rude, dismissive, and downright hostile from the moment we began the order. He continuously cut us off mid-sentence, showed zero patience, and carried an energy that was aggressively unwelcoming. When we calmly tried to address his behavior and remind him that, as a manager, he should show a level of professionalism — he refused to take our order, saying it was “his store.” The entitlement, the audacity, the absolute disrespect was overwhelming.
This was not just poor customer service. This was racism. And anyone who has experienced it before knows exactly what I mean. The vibe, the tone, the way he spoke down to us, and the smugness on his face made it painfully clear — we were not welcome there because of the color of our skin.
To witness this in front of our children was heartbreaking. My husband, my chand I left that store shaken, furious, and deeply saddened. Is this the world our children are growing up in? One where bigotry is shrugged off by managers who feel emboldened enough to deny service and humiliate families without consequence?
Shame on you, Dunkin’. You preach inclusion and equality in your marketing, but THIS is the kind of person you entrust to represent your brand? Silent racism is still racism. And when you hire people like this, you are complicit.
We will never return to this location. And unless there is serious accountability and correction, we will reconsider supporting Dunkin’ altogether.
DO BETTER. Because this was beyond unacceptable. It was traumatizing for my family.
Atmosphere: 1
Food: 1
Service: 1
Tiffany Laxton
We usually order through the app. The people at the window are generally very nice. With that said, this is the fourth time in a year our order has been wrong with today being one of the biggest mistakes. One of our sandwiches didn’t have egg, wrong cheese and one slice of bacon. The other had about one slice of bacon and wrong cheese. It’s possible that we received someone else’s order, but with mistakes happening as frequently as they have, we will look into another location.
Atmosphere: 2
Food: 2
Service: 3
Josh Simon
There was a confusion about when they closed. I tried to go in the front door before they closed, but the doors were locked and we could only go through the drive through. When I went through the drive through, I was disappointed to find that their ovens were shut down and they were out of normal donuts. This was at around 7:15-7:30pm. The associate who helped was polite, though.
Atmosphere: 1
Food: 1
Service: 2
Jon G
I took my son for breakfast here, yesterday. The food was mediocre, at best. I got hash browns with my meal (posted). It was the most pathetic serving size I’ve ever seen, for hash browns. They were also burned / charred. Is this the typical serving size for these?
Showed up at 7:15pm and the doors are locked. Says everywhere online that they close at 8pm..... Please update closing times if 8pm isn't correct.
Service: 1
Carlynn Southard
The morning crew is THE BEST. I order ahead often and they engage with me and make sure I'm all set. They make my morning great. Love my Stoughton Dunkin team!!
Placed a mobile order and upon pick up we were missing half of our food and the flavors of the drinks were all mixed up. Went back to sort it out and didn’t experience very kind customer service before they “fixed” our order. Except we were now given the wrong food. Not worth going back to fix it if it’s likely just going to be messed up again.. and not worth returning.
Atmosphere: 2
Food: 3
Service: 2
Galina Is welcoming
Like food so it works
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Blueberry Spam
This Dunkin is always great and the worker illi is always so kind
They usually get my drink right. One time they didn't then it was loaded with sugar and I'm diabetic. They did give me a new one. I almost always go through the drive-thru and they never give me the total at the order screen which really annoys me. There's one person who works there who gives me the total and when she does I give a tip.
Update 8-4-25: they got my order correct this time. But didn't give me the total at the order screen. So i was wondering if the price had gone up because prices are going up at other places. Really annoying. And it seems like it's only this location...
Food: 4
Service: 3
I went to get my coffee tasted like watered down coffee I asked for a fix the manager started arguing with me about my coffee and gave me a refund and gave me my money back without a coffee and refused to give me a coffee and started to argue with me smh worst service ever and she was a manger
Atmosphere: 1
Food: 1
Service: 1
That sabrina carpenter makes one hell of a drink!
Atmosphere: 4
Food: 4
Service: 5
As a customer I was waiting for my food around the weekend of the Fourth of July, there were mostly trainees working and a young manager or such, the manager was taking orders for drive through and the others were making drinks, you could tell the customer was fairly upset, when they came to the drive through one of the possible trainees was moved so the manager could deal with the situation safely, it was quite intimidating to watch the customer pry open the window and threaten the worker, after they finally left I noticed they parked outside in the lot, after they left the manager was a little shaken and the others seemed confused and maybe scared, they continued to work and serve as is even after the offsetting situation, I did rate the atmosphere a little low but it was not due to the workers. I am surprised at how well the manager worked to get the customers to leave and he even locked the window after the man pried it open.
Atmosphere: 3
Food: 5
Service: 5
For some reason, I don't get the best service at this location.
Atmosphere: 4
Food: 4
Service: 3
Excellent catering options for coffee for a large event! Boxes of Joe to Go! Appreciate the great customer service!
Atmosphere: 5
Food: 5
Service: 5
I am utterly appalled and deeply disappointed by what my family and I experienced at the Dunkin’ drive thru location in Stoughton Near Wal-Mart. What was supposed to be a simple coffee run turned into a humiliating, infuriating display of blatant racism — right in front of our children.
We were at the order section at 12:16 PM 7/6/25* with someone who was rude, dismissive, and downright hostile from the moment we began the order. He continuously cut us off mid-sentence, showed zero patience, and carried an energy that was aggressively unwelcoming. When we calmly tried to address his behavior and remind him that, as a manager, he should show a level of professionalism — he refused to take our order, saying it was “his store.” The entitlement, the audacity, the absolute disrespect was overwhelming.
This was not just poor customer service. This was racism. And anyone who has experienced it before knows exactly what I mean. The vibe, the tone, the way he spoke down to us, and the smugness on his face made it painfully clear — we were not welcome there because of the color of our skin.
To witness this in front of our children was heartbreaking. My husband, my chand I left that store shaken, furious, and deeply saddened. Is this the world our children are growing up in? One where bigotry is shrugged off by managers who feel emboldened enough to deny service and humiliate families without consequence?
Shame on you, Dunkin’. You preach inclusion and equality in your marketing, but THIS is the kind of person you entrust to represent your brand? Silent racism is still racism. And when you hire people like this, you are complicit.
We will never return to this location. And unless there is serious accountability and correction, we will reconsider supporting Dunkin’ altogether.
DO BETTER. Because this was beyond unacceptable. It was traumatizing for my family.
Atmosphere: 1
Food: 1
Service: 1
We usually order through the app. The people at the window are generally very nice. With that said, this is the fourth time in a year our order has been wrong with today being one of the biggest mistakes. One of our sandwiches didn’t have egg, wrong cheese and one slice of bacon. The other had about one slice of bacon and wrong cheese. It’s possible that we received someone else’s order, but with mistakes happening as frequently as they have, we will look into another location.
Atmosphere: 2
Food: 2
Service: 3
There was a confusion about when they closed. I tried to go in the front door before they closed, but the doors were locked and we could only go through the drive through. When I went through the drive through, I was disappointed to find that their ovens were shut down and they were out of normal donuts. This was at around 7:15-7:30pm. The associate who helped was polite, though.
Atmosphere: 1
Food: 1
Service: 2
I took my son for breakfast here, yesterday. The food was mediocre, at best. I got hash browns with my meal (posted). It was the most pathetic serving size I’ve ever seen, for hash browns. They were also burned / charred. Is this the typical serving size for these?
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
Showed up at 7:15pm and the doors are locked. Says everywhere online that they close at 8pm..... Please update closing times if 8pm isn't correct.
Service: 1
The morning crew is THE BEST. I order ahead often and they engage with me and make sure I'm all set. They make my morning great. Love my Stoughton Dunkin team!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers, Sprinkled Vanilla Donut, Caramel Iced Macchiato, Sausage Egg and Cheese, Iced Latte, Wake-Up Wrap - Sweet Black Pepper Bacon
Placed a mobile order and upon pick up we were missing half of our food and the flavors of the drinks were all mixed up. Went back to sort it out and didn’t experience very kind customer service before they “fixed” our order. Except we were now given the wrong food. Not worth going back to fix it if it’s likely just going to be messed up again.. and not worth returning.
Atmosphere: 2
Food: 3
Service: 2
Like food so it works
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
This Dunkin is always great and the worker illi is always so kind
Atmosphere: 5
Food: 5
Service: 5
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