This is the worst DQ I've ever been to. Not only to they make you 25 minutes sometimes, they also give you melted blizzards....they're also not mixed at all..all the toppings are at the top. Only a third of the blizzard has toppings in it. They also forget parts of your order all the time
Atmosphere: 1
Food: 1
Service: 1
Dustin Garden
Went through drive through 7/13 at 4:30 PM. After waiting patiently at the drive through speaker for 6 minutes (yes, it was 6), I asked nicely if I could place my order. The person responded incredibly rude and sarcastic about how they were short staffed. I get it. No reason to be rude to your customers. Employees should be fired.
Service: 1
Robin Strzyzewski
If I could give less than a one-star review I would. We placed our order and waited in line in the Drive-Thru for 25 minutes and did not move. No one in the line moved. There were 2 cars in line ahead of us. I did place a courtesy call to the restaurant to inform them we had ordered and were waiting in the Drive-Thru and told them to cancel the order. In reading the reviews for this particular restaurant it seems as though customer service continues to be a problem as wait times here are ridiculous. Management continues to post they are sorry and that the next time we'll be better and to give them another chance. Do not give them another chance because clearly they cannot or choose not to fix it.
Service: 1
laura greenlee
40 minutes to get food. Two teenage staff members literally just standing around. Handed us our “hot food” and then said they needed to get our drinks. Took them 5 minutes to make 3 fountain pops. Didn’t offer us sauces or ketchup. Had to wait to get their attention out of the window to ask for them, then when we did they got the manager to give us the sauces because we were clearly annoyed. Probably the slowest and worst service I have ever gotten. Absolute waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
Emma Gordon
I was very disappointed in the blizzards we received. Went through the drive through and when they handed us the blizzards they were melted and spilling out of the cups making a complete mess and they didn't even apologize or give napkins
Food: 1
Service: 1
Ethan Laventure
I usually go here when visiting family and haven’t normally had any issues however I went to the the new BBQ tossed chicken strips and the Turtle lake, Amery, and St Croix falls WI charge you more for the tossed strips and they don’t even toss them they only give you a side of sauce and when I confronted stafff they were not any help
Heidi Jo Halverson
Very disappointed in the service with staff. I get they're young but none of them had gloves on and were touching all kinds of surfaces and then touching food with their bare hands. I usually have a high tolerance but when I seen the guy grab unpeeled bananas with his bare hands and try to slap them on the ice cream of the banana split and use his bare finger to wipe chocolate up the side of a cup to where people are eating and not wash his hands at all, I had to ask for a refund because I was sick to my stomach and no way could eat that.
Atmosphere: 1
Food: 1
Service: 1
Alpha Wolf
My fiance and I stopped for dinner tonight. We were the only 2 in the dining room and 3 staff members working. It's raining and slow. An older woman came in to get food and waited for 5 minutes at the counter. She even asked if someone was going to take her order. One staff member walked past her twice to wipe tables. No one acknowledged her. No one. Staff needs to be retrained and taught that it is a CUSTOMER service job. Customers cannot and should not be ignored. Doesn't the DQ corporate policy state that every customer should be acknowledged within 90 seconds of walking up to the counter? I work in the restaurant industry. If any of my staff ignored the only customer in the lobby, that staff would be told to walk tf out with the customer they just lost and not come back
Went through drive through last night. Ordered LG cheese curds, LG blizzard & flame thrower burger. Cheese curds were cooked soo long there was no cheese left in them! $8 in the garbage. Blizzard was made ahead of time so it was very runny. $25 for garbage! Plus we were in drive through for 30 minutes!!! Will not go back. Tried calling to talk with a manager to no avail. We should be compensated 🤨
Food: 1
Service: 1
TakiT
Horrible and pathetic ice cream was not even full and ignored the order completely
Miranda Tuttle
Do not eat here until they are visited by health services. My husband and I each got a chicken strip basket and unfortunately both got food poisoning.
Atmosphere: 1
Food: 1
Service: 1
adrok
Over an hour wait and got the wrong order. Food wasn’t even good enough to finish eating. Ended up having to throw it away.
Atmosphere: 1
Food: 1
Service: 1
Chris Acosta
The outter atmosphere is slightly lacking but that's on Turtle Lake, honestly. I wound up going through the drive thru. The process was as simple as it gets. Order, drive up and pay, get your food. Only issue I had was the car in front of me who was slower than the average snail. Food was still warm and the order was good...except that it wasn't my order. Didn't realize until I got home. It was delicious anyways. Despite the error? Thank you for the service.
Great ice cream
Atmosphere: 4
Food: 4
Service: 4
This is the worst DQ I've ever been to.
Not only to they make you 25 minutes sometimes, they also give you melted blizzards....they're also not mixed at all..all the toppings are at the top. Only a third of the blizzard has toppings in it. They also forget parts of your order all the time
Atmosphere: 1
Food: 1
Service: 1
Went through drive through 7/13 at 4:30 PM. After waiting patiently at the drive through speaker for 6 minutes (yes, it was 6), I asked nicely if I could place my order. The person responded incredibly rude and sarcastic about how they were short staffed. I get it. No reason to be rude to your customers. Employees should be fired.
Service: 1
If I could give less than a one-star review I would. We placed our order and waited in line in the Drive-Thru for 25 minutes and did not move. No one in the line moved. There were 2 cars in line ahead of us. I did place a courtesy call to the restaurant to inform them we had ordered and were waiting in the Drive-Thru and told them to cancel the order. In reading the reviews for this particular restaurant it seems as though customer service continues to be a problem as wait times here are ridiculous. Management continues to post they are sorry and that the next time we'll be better and to give them another chance. Do not give them another chance because clearly they cannot or choose not to fix it.
Service: 1
40 minutes to get food. Two teenage staff members literally just standing around. Handed us our “hot food” and then said they needed to get our drinks. Took them 5 minutes to make 3 fountain pops. Didn’t offer us sauces or ketchup. Had to wait to get their attention out of the window to ask for them, then when we did they got the manager to give us the sauces because we were clearly annoyed. Probably the slowest and worst service I have ever gotten. Absolute waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
I was very disappointed in the blizzards we received. Went through the drive through and when they handed us the blizzards they were melted and spilling out of the cups making a complete mess and they didn't even apologize or give napkins
Food: 1
Service: 1
I usually go here when visiting family and haven’t normally had any issues however I went to the the new BBQ tossed chicken strips and the Turtle lake, Amery, and St Croix falls WI charge you more for the tossed strips and they don’t even toss them they only give you a side of sauce and when I confronted stafff they were not any help
Very disappointed in the service with staff. I get they're young but none of them had gloves on and were touching all kinds of surfaces and then touching food with their bare hands. I usually have a high tolerance but when I seen the guy grab unpeeled bananas with his bare hands and try to slap them on the ice cream of the banana split and use his bare finger to wipe chocolate up the side of a cup to where people are eating and not wash his hands at all, I had to ask for a refund because I was sick to my stomach and no way could eat that.
Atmosphere: 1
Food: 1
Service: 1
My fiance and I stopped for dinner tonight. We were the only 2 in the dining room and 3 staff members working. It's raining and slow. An older woman came in to get food and waited for 5 minutes at the counter. She even asked if someone was going to take her order. One staff member walked past her twice to wipe tables. No one acknowledged her. No one. Staff needs to be retrained and taught that it is a CUSTOMER service job. Customers cannot and should not be ignored. Doesn't the DQ corporate policy state that every customer should be acknowledged within 90 seconds of walking up to the counter? I work in the restaurant industry. If any of my staff ignored the only customer in the lobby, that staff would be told to walk tf out with the customer they just lost and not come back
Atmosphere: 1
Food: 3
Service: 1
Staff seems stressed.
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
Went through drive through last night. Ordered LG cheese curds, LG blizzard & flame thrower burger. Cheese curds were cooked soo long there was no cheese left in them! $8 in the garbage. Blizzard was made ahead of time so it was very runny. $25 for garbage! Plus we were in drive through for 30 minutes!!! Will not go back. Tried calling to talk with a manager to no avail. We should be compensated 🤨
Food: 1
Service: 1
Horrible and pathetic ice cream was not even full and ignored the order completely
Do not eat here until they are visited by health services. My husband and I each got a chicken strip basket and unfortunately both got food poisoning.
Atmosphere: 1
Food: 1
Service: 1
Over an hour wait and got the wrong order. Food wasn’t even good enough to finish eating. Ended up having to throw it away.
Atmosphere: 1
Food: 1
Service: 1
The outter atmosphere is slightly lacking but that's on Turtle Lake, honestly. I wound up going through the drive thru. The process was as simple as it gets. Order, drive up and pay, get your food. Only issue I had was the car in front of me who was slower than the average snail. Food was still warm and the order was good...except that it wasn't my order. Didn't realize until I got home. It was delicious anyways. Despite the error? Thank you for the service.
Atmosphere: 4
Food: 3
Service: 4
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