Horrible service my daughter and I sat down to eat and got kicked out because the worker didn’t want us there anymore. We were quiet and doing nothing wrong. Super rude my daughter was super embarrassed. The only reason the worker didn’t want us there was because of someone I am friends with. Talk about being childish. Some people’s drama should not be allowed in customer service and apparently the manager knew all about it and approved her to do it. Shame on these grown adults.
Atmosphere: 1
Food: 4
Service: 1
Stephanie Rogalsky
Subway is no longer located in the gas station. New location is down the street a couple of blocks east, by the casino.
Lynsey Soderberg
I went in there today April 25th at around 6:30 pm, and the girl named “Princess” with purple hair was crabby and rude towards me. I ordered a footlong sub and a footlong roll up. I asked for salt and pepper on my sandwich and she dumped wayy too much on it, to the point when I got home to eat it, it was completely unedible. Everytime Ive been in there the workers and rude, take forever to make my sandwich and are snappy. Definitely do not recommend spending your money here.
Kali dutcher
Would leave a 0 star if possible. Everytime I go there the workers are rude or dont want to be working there and they take forever to build the sandwiches. I no longer place online orders for pick up and choose to watch them make them because they dont put enough topping on and I ALWAYS have to ask for more. Also don't recommend the drive through either, I've waited 10 mins before moving because it did look busy but still no one came to even say anything. Went inside and was told by one of the employees that they were told to ignore the drive through if they were busy inside. If that's the case then why have the drive through? This is a horrible store full of employees that don't want to work.
Atmosphere: 1
Food: 3
Service: 1
True Kucharski
Asked them if they accepted coupon that just arrived in the mail this week for 2 Footlongs for 13.99. Guy behind the counter said that it was good. At the register we scanned the coupon and he told us it wasn't valid at their location. Would give zero stars if I could do so, never coming back again.
Donna Asamoah
They made our sandwiches sloppy and mixed up our order.
Atmosphere: 1
Food: 4
Service: 2
Dawn L
No stars for service and that’s not even low enough!! my husband and I went into this subway to get dinner on our way home and first we used the bathrooms. I went to wash my hands and found the soap dispenser out of soap. I told the young punk boy behind the counter. He was just standing there leaning, no other customers in site. I said the bathrooms out of hand soap, hoping to get some. He shrugged his shoulders and said “so, I don’t know how to change it so it’s just out of soap,” Seriously? How rude. We stood there, he shrugged again in a rude and cocky manner like to say what are you going to do about it. I said, we’re not eating here. He shrugged again, same attitude. Poorest customer service. When my husband came out I told him we’re not eating here and why. And added the red leaded guy was rude. From behind the counter I hear “I wasn’t being rude!!” I said yes you were. And we left without food in hand. I did go in the men’s restroom and washed. Worst cs ever. Leave it to gen z I guess to try not to figure anything out for them selves and Hod forbid him to apologize for no soap and give me wet naps or something at least as a gesture. Do. Not. Recommend.
Shellie Hutton
Your employees suck at listening to what people want on their sandwiches. They are turning into McDonald's in this town with not paying attention to what the customers want. Rude employees, I would suggest getting rid of it.
Atmosphere: 1
Food: 1
Service: 1
Thaddeus Olson
I’ve been 3 times. The wait gets longer each time. The 2nd time I walked in, waited patiently at the counter while the girl made subs. There was 2 other workers there. No one greeted me for 2 minutes so I walked out and said “I’m calling your manager”. Then, the 3rd time I tried the drive thru. It took 20 literal minutes before they took my order, I was the only person in line, and then it took another 15 to get my order. I just left a complaint ticket on their site detailing this, and here’s a negative review.
Atmosphere: 1
Food: 2
Service: 1
Kayla Heacock
If I could give service a zero we would have. We stood in the lobby for 25 minutes waiting for someone to help us. Understanding that an online order was in front of us. There was a male staff tonight that was absolutely rude. He became frustrated with a couple that he was checking out because they had a coupon and he could not figure it out in the register side. When he got to us he slammed the paper on the counter and stared at me waiting for me to tell him our order. He prepped my son's sandwich with complete disregard for the sandwich we actually ordered. When asked he did not speak to the customers he sat and continued to stare at me. He continued with the other sandwich, slamming another piece of paper on the counter and stared at my daughter and husband waiting for them to notice that he was standing there. He did not listen to the order I asked for and became rude when I tried explaining to him that he misunderstood. He rolled his eyes as each new customer came in the building and told the guy with the online order behind us that he's going to be waiting awhile as they haven't started his order yet. It was a terrible and very unpleasant.
Just ate here. Very clean building. Extremely poor service, slow, sloppy, and skibidi to say the least. The worker who cut my bread might have been Stevie wonder. I almost demanded new bread but thought the other services would make up the sloppy bread. Boy was I wrong. A gentleman walked in, online order? WRONG. Refund? WRONG. Any free item? WRONG. A 20 minute wait? YES. As a cookie enthusiast the footlong so called cookie that was put in my face was horrible. I couldn’t tell ya if I was chewing on a urinal cake or eating their “cookie”. If I could give negative stars I would. -100000/5. DO NOT RECOMMEND THIS SUBWAY!
Meghan Taylor
Last Sunday I placed an online order at 7:17 for pickup at 7:45. I showed up at 7:50 with 3 employees behind the counter. They told me they had a busy day and were out of bread, so I could either cancel my order or wait 10 min for bread. I chose to wait. After about 15 min, still no bread. After about 25 min there was finally bread but only one guy doing about 7 online orders by himself. I asked if there was anyone to help as it has now been 35 min since my pickup time plus the others who have been waiting and he stated that she was in the back with her boyfriend who doesn’t work there and wouldn’t come to help. I even knocked on the employee door and told her he needed help. You could hear her pause and then just go back to what she was doing. Even more people who had online orders started showing up. A gentleman came in as a walk in and the guy told him he couldn’t serve him as he had so many online orders and by the time he would get to him they would be closed. I finally got my sandwiches almost an hour after my scheduled pickup time. At no point was I given an apology, an offer of compensation or nothing. I was beyond frustrated and disappointed with this visit.
Atmosphere: 1
Food: 4
Service: 1
Bonnie Weber
RUDE DISRESPECTFUL employees. I contacted corporate and gave my full review to them. My only advice to you is check your sandwiches. I had no meat on one of mine. I contacted them to let them know thinking that they would make it right by making another sandwich for me as they should I paid for it. I was sworn at by a young little runt and the older lady was rude and was not wanting to help or make it right. She hid in the back room while yelling at me about her mistake!!! Disgusting behavior!!! No customer service values.Go to Cumberland!!
Service: 1
Missy Strenke
Put a order online went to go pick up 25 minutes later and I had to wait 20 more minutes for the bread to get done so I waited almost a hour and half later still waiting on bread
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Subway Club
Daniel Sieg
Slow...came to the window to check my order so ..nobody is in the store..it's been 25 minutes for 3 subs drive thru
Horrible service my daughter and I sat down to eat and got kicked out because the worker didn’t want us there anymore. We were quiet and doing nothing wrong. Super rude my daughter was super embarrassed. The only reason the worker didn’t want us there was because of someone I am friends with. Talk about being childish. Some people’s drama should not be allowed in customer service and apparently the manager knew all about it and approved her to do it. Shame on these grown adults.
Atmosphere: 1
Food: 4
Service: 1
Subway is no longer located in the gas station. New location is down the street a couple of blocks east, by the casino.
I went in there today April 25th at around 6:30 pm, and the girl named “Princess” with purple hair was crabby and rude towards me. I ordered a footlong sub and a footlong roll up. I asked for salt and pepper on my sandwich and she dumped wayy too much on it, to the point when I got home to eat it, it was completely unedible. Everytime Ive been in there the workers and rude, take forever to make my sandwich and are snappy. Definitely do not recommend spending your money here.
Would leave a 0 star if possible. Everytime I go there the workers are rude or dont want to be working there and they take forever to build the sandwiches. I no longer place online orders for pick up and choose to watch them make them because they dont put enough topping on and I ALWAYS have to ask for more. Also don't recommend the drive through either, I've waited 10 mins before moving because it did look busy but still no one came to even say anything. Went inside and was told by one of the employees that they were told to ignore the drive through if they were busy inside. If that's the case then why have the drive through? This is a horrible store full of employees that don't want to work.
Atmosphere: 1
Food: 3
Service: 1
Asked them if they accepted coupon that just arrived in the mail this week for 2 Footlongs for 13.99. Guy behind the counter said that it was good. At the register we scanned the coupon and he told us it wasn't valid at their location. Would give zero stars if I could do so, never coming back again.
They made our sandwiches sloppy and mixed up our order.
Atmosphere: 1
Food: 4
Service: 2
No stars for service and that’s not even low enough!! my husband and I went into this subway to get dinner on our way home and first we used the bathrooms. I went to wash my hands and found the soap dispenser out of soap. I told the young punk boy behind the counter. He was just standing there leaning, no other customers in site. I said the bathrooms out of hand soap, hoping to get some. He shrugged his shoulders and said “so, I don’t know how to change it so it’s just out of soap,” Seriously? How rude. We stood there, he shrugged again in a rude and cocky manner like to say what are you going to do about it. I said, we’re not eating here. He shrugged again, same attitude. Poorest customer service. When my husband came out I told him we’re not eating here and why. And added the red leaded guy was rude. From behind the counter I hear “I wasn’t being rude!!” I said yes you were. And we left without food in hand. I did go in the men’s restroom and washed. Worst cs ever. Leave it to gen z I guess to try not to figure anything out for them selves and Hod forbid him to apologize for no soap and give me wet naps or something at least as a gesture. Do. Not. Recommend.
Your employees suck at listening to what people want on their sandwiches. They are turning into McDonald's in this town with not paying attention to what the customers want. Rude employees, I would suggest getting rid of it.
Atmosphere: 1
Food: 1
Service: 1
I’ve been 3 times. The wait gets longer each time. The 2nd time I walked in, waited patiently at the counter while the girl made subs. There was 2 other workers there. No one greeted me for 2 minutes so I walked out and said “I’m calling your manager”. Then, the 3rd time I tried the drive thru. It took 20 literal minutes before they took my order, I was the only person in line, and then it took another 15 to get my order. I just left a complaint ticket on their site detailing this, and here’s a negative review.
Atmosphere: 1
Food: 2
Service: 1
If I could give service a zero we would have. We stood in the lobby for 25 minutes waiting for someone to help us. Understanding that an online order was in front of us. There was a male staff tonight that was absolutely rude. He became frustrated with a couple that he was checking out because they had a coupon and he could not figure it out in the register side. When he got to us he slammed the paper on the counter and stared at me waiting for me to tell him our order. He prepped my son's sandwich with complete disregard for the sandwich we actually ordered. When asked he did not speak to the customers he sat and continued to stare at me. He continued with the other sandwich, slamming another piece of paper on the counter and stared at my daughter and husband waiting for them to notice that he was standing there. He did not listen to the order I asked for and became rude when I tried explaining to him that he misunderstood. He rolled his eyes as each new customer came in the building and told the guy with the online order behind us that he's going to be waiting awhile as they haven't started his order yet. It was a terrible and very unpleasant.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Just ate here. Very clean building. Extremely poor service, slow, sloppy, and skibidi to say the least. The worker who cut my bread might have been Stevie wonder. I almost demanded new bread but thought the other services would make up the sloppy bread. Boy was I wrong. A gentleman walked in, online order? WRONG. Refund? WRONG. Any free item? WRONG. A 20 minute wait? YES. As a cookie enthusiast the footlong so called cookie that was put in my face was horrible. I couldn’t tell ya if I was chewing on a urinal cake or eating their “cookie”. If I could give negative stars I would. -100000/5. DO NOT RECOMMEND THIS SUBWAY!
Last Sunday I placed an online order at 7:17 for pickup at 7:45. I showed up at 7:50 with 3 employees behind the counter. They told me they had a busy day and were out of bread, so I could either cancel my order or wait 10 min for bread. I chose to wait. After about 15 min, still no bread. After about 25 min there was finally bread but only one guy doing about 7 online orders by himself. I asked if there was anyone to help as it has now been 35 min since my pickup time plus the others who have been waiting and he stated that she was in the back with her boyfriend who doesn’t work there and wouldn’t come to help. I even knocked on the employee door and told her he needed help. You could hear her pause and then just go back to what she was doing. Even more people who had online orders started showing up. A gentleman came in as a walk in and the guy told him he couldn’t serve him as he had so many online orders and by the time he would get to him they would be closed. I finally got my sandwiches almost an hour after my scheduled pickup time. At no point was I given an apology, an offer of compensation or nothing. I was beyond frustrated and disappointed with this visit.
Atmosphere: 1
Food: 4
Service: 1
RUDE DISRESPECTFUL employees. I contacted corporate and gave my full review to them. My only advice to you is check your sandwiches. I had no meat on one of mine. I contacted them to let them know thinking that they would make it right by making another sandwich for me as they should I paid for it. I was sworn at by a young little runt and the older lady was rude and was not wanting to help or make it right. She hid in the back room while yelling at me about her mistake!!! Disgusting behavior!!! No customer service values.Go to Cumberland!!
Service: 1
Put a order online went to go pick up 25 minutes later and I had to wait 20 more minutes for the bread to get done so I waited almost a hour and half later still waiting on bread
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Subway Club
Slow...came to the window to check my order so ..nobody is in the store..it's been 25 minutes for 3 subs drive thru
Atmosphere: 1
Food: 1
Service: 1
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