I have issues with the subway in twin lakes but this subway is FANTASTIC, wonderful all around.
Atmosphere: 5
Food: 5
Service: 5
Melanie Rose
They always make my sandwich good, and it tastes exactly how I like it. I am wishing they were one of the locations that had a gluten free bread option though!
Food: 5
Service: 5
Lynnie Bensen
This was the dirtiest place I have ever gotten food from and had I not ordered it online I don't even think I would have picked it up had to left it there we didn't need it we threw it away. The manager didn't offer us anything he just basically told us to blow one. The two people working there don't speak English can't make your sandwich properly and they obviously don't know how to clean and there's bugs. Don't waste your money on the subway in Waterford it is terrible terrible terrible terrible oh my God how terrible.
Atmosphere: 1
Food: 1
Service: 1
Lynnie Loo
If I could give them a zero I would. I got a sub with just meat nothing on it that I ordered online that was supposed to be a garlic cheese steak. The people that work there don't speak English. They gave me the manager's number and I called him and he basically told me to stuff it because it's what I ordered and that's what was on the receipt and he had no control over what I ordered online. He made no effort whatsoever to offer me another sub or to go to the store and have it replaced nothing. He told me that he was going to use my he had my receipt I have my receipt too to show that that's what I ordered and that's what I wanted and that's what I got. It was the worst customer service I have ever experienced. As a lifetime restaurant worker I cannot believe the conditions of that store. Not only was that sandwich a problem they obviously don't know how to read and they don't know how to clean The place is filthy and I saw I saw bugs we will never go there again and we threw all other food away, then went to Taco Bell and had dinner. Still was a waste of $40 I hope he doesn't happen to you I hope you read the reviews.
Miamor
The toppings looked old and were brown. Felt a little uncomfortable from being stared at by 3 employees the whole time, but other than that, the place is very clean! Women's toilet is broken, but that's not the employees' fault. It's still usable, just not sturdy at all..
Atmosphere: 4
Food: 4
Service: 4
Tairyu Shakuhachi
I went there today, July 7, 2024. We went after church, to order two subs. When we ordered the first one which was supposed to be a tuna wrap, the person who made the wrap said that they don’t have wraps anymore. However, on the menu, it said that they were offering them. so we decided to do a flatbread instead. After making the two sandwiches I asked if they had Caesar dressing and instead of answering my question, he started pouring salt, pepper, and oregano on top of the sandwich. Which is fine. It doesn’t bother me that that was added, but it’s not what I requested. I had the hardest time understanding that he said and I think he had a difficult time understanding what I was saying to. I asked if there was soup and he said that they don’t have soup anymore because no one buys it. For some reason that doesn’t surprise me. In general, the overall food quality is to subway standard but the customer service is very poor.
Atmosphere: 1
Food: 5
Service: 1
Caleb Ramos
Sandwich is fine. Just don’t appreciate workers giving attitude about asking for extra pickles.
Service: 1
Andrea Robertson
Very unprofessional male working Sunday 5/26 at 11:30AM, called to see if I was able to place an order over the phone. I said I’d call right back. Now they are ignoring my phone calls. Will not return. Very dissatisfied.
Atmosphere: 1
Food: 1
Service: 1
Christopher Cook
$50!! …for 3 sandwiches 2 chips & 2 drinks (after left realized charged for 3 chips). We could go to a pretty good restaurant for that
Atmosphere: 2
Food: 3
Service: 1
Gregor Wilke
Stingy on meat and sandwich toppings and wont accept coupons. Never ran into that at another subway in all my travels.
Not really directed toward Waterford. But subways website for ordering is absolutely awful!!
tierney ostenson
This is the cleanest subway I have ever seen in my life!! I was extremely impressed with how clean the whole restaurant was and how fresh the food looked. Everything was great, I only put 4 stars for service because of the language barrier, that makes it hard to order.
Atmosphere: 5
Food: 5
Service: 4
Steve Sobieski
The subs were good. Not sure if this is a company store or private. Just noticed no subway napkins or bags. Just generic stuff. We'll be back.
Atmosphere: 4
Food: 5
Service: 4
Aaron Arndt
My biggest complaint is that you can't understand what they are saying. Now having the second half of my sub the next day and the bread is rock hard. Never use to be like that.
I have issues with the subway in twin lakes but this subway is FANTASTIC, wonderful all around.
Atmosphere: 5
Food: 5
Service: 5
They always make my sandwich good, and it tastes exactly how I like it. I am wishing they were one of the locations that had a gluten free bread option though!
Food: 5
Service: 5
This was the dirtiest place I have ever gotten food from and had I not ordered it online I don't even think I would have picked it up had to left it there we didn't need it we threw it away. The manager didn't offer us anything he just basically told us to blow one. The two people working there don't speak English can't make your sandwich properly and they obviously don't know how to clean and there's bugs. Don't waste your money on the subway in Waterford it is terrible terrible terrible terrible oh my God how terrible.
Atmosphere: 1
Food: 1
Service: 1
If I could give them a zero I would. I got a sub with just meat nothing on it that I ordered online that was supposed to be a garlic cheese steak. The people that work there don't speak English. They gave me the manager's number and I called him and he basically told me to stuff it because it's what I ordered and that's what was on the receipt and he had no control over what I ordered online. He made no effort whatsoever to offer me another sub or to go to the store and have it replaced nothing. He told me that he was going to use my he had my receipt I have my receipt too to show that that's what I ordered and that's what I wanted and that's what I got. It was the worst customer service I have ever experienced. As a lifetime restaurant worker I cannot believe the conditions of that store. Not only was that sandwich a problem they obviously don't know how to read and they don't know how to clean The place is filthy and I saw I saw bugs we will never go there again and we threw all other food away, then went to Taco Bell and had dinner. Still was a waste of $40 I hope he doesn't happen to you I hope you read the reviews.
The toppings looked old and were brown. Felt a little uncomfortable from being stared at by 3 employees the whole time, but other than that, the place is very clean! Women's toilet is broken, but that's not the employees' fault. It's still usable, just not sturdy at all..
Atmosphere: 4
Food: 4
Service: 4
I went there today, July 7, 2024. We went after church, to order two subs. When we ordered the first one which was supposed to be a tuna wrap, the person who made the wrap said that they don’t have wraps anymore. However, on the menu, it said that they were offering them. so we decided to do a flatbread instead. After making the two sandwiches I asked if they had Caesar dressing and instead of answering my question, he started pouring salt, pepper, and oregano on top of the sandwich. Which is fine. It doesn’t bother me that that was added, but it’s not what I requested. I had the hardest time understanding that he said and I think he had a difficult time understanding what I was saying to. I asked if there was soup and he said that they don’t have soup anymore because no one buys it. For some reason that doesn’t surprise me. In general, the overall food quality is to subway standard but the customer service is very poor.
Atmosphere: 1
Food: 5
Service: 1
Sandwich is fine. Just don’t appreciate workers giving attitude about asking for extra pickles.
Service: 1
Very unprofessional male working Sunday 5/26 at 11:30AM, called to see if I was able to place an order over the phone. I said I’d call right back. Now they are ignoring my phone calls. Will not return. Very dissatisfied.
Atmosphere: 1
Food: 1
Service: 1
$50!! …for 3 sandwiches 2 chips & 2 drinks (after left realized charged for 3 chips). We could go to a pretty good restaurant for that
Atmosphere: 2
Food: 3
Service: 1
Stingy on meat and sandwich toppings and wont accept coupons. Never ran into that at another subway in all my travels.
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
Extremely clean and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Not really directed toward Waterford. But subways website for ordering is absolutely awful!!
This is the cleanest subway I have ever seen in my life!! I was extremely impressed with how clean the whole restaurant was and how fresh the food looked. Everything was great, I only put 4 stars for service because of the language barrier, that makes it hard to order.
Atmosphere: 5
Food: 5
Service: 4
The subs were good. Not sure if this is a company store or private. Just noticed no subway napkins or bags. Just generic stuff. We'll be back.
Atmosphere: 4
Food: 5
Service: 4
My biggest complaint is that you can't understand what they are saying. Now having the second half of my sub the next day and the bread is rock hard. Never use to be like that.
Atmosphere: 1
Food: 3
Service: 1
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