Very good service with your staff, the food was very fresh in my different orders, I congratulate Rosatis Watertown for that I give them 5 stars.
Atmosphere: 5
Food: 5
Service: 5
nicole lippert
Ya'll. This place must be under new ownership because the food is back to being awesome! As someone that is no longer able to eat gluten ( like a lot of people nowadays) Rosatis in Watertown has the absolute best Gluten Free pizza. You wouldn't even know its gf thats how good it is. I'm so glad they have new owners because I was really not happy with what the last owners did to the food and the menu. Will be ordering my GF pizza from here from now on!❤️
Food: 5
Service: 5
H Az
Tasteless pizza and garlic bread was tasteless as well. This the worst pizza place I have ordered. First time ordered here and last time it will be . It is more worth it to buy a frozen pizza at a grocery. I am sure all Rosatti locations are not the same. Dominos pizza is a lot better place to eat pizza than this place plus you pay more here.
Atmosphere: 1
Food: 1
Service: 1
Amy Lenz
We ordered 2 Cheef's and fries for delivery tonight. The customer service was pleasant but because of the quality of the food, I could ony bring myself to give 3 stars. The sandwiches that we received had hardly any meat in them. The fries were old..not because of time to deliver but the oil they were cooked in, which we could taste. We have ordered the same sandwich at different locations and received a much better sandwich and experience. Definitely will think twice about ordering from your location.
Atmosphere: 1
Food: 1
Service: 3
justin
They will put wierd objects on your pizza in hopes you break a tooth or choke. When you call in and let them know you found metal the size of a marble on ur pizza they will treat you terribly and not even offer a refund… Do not order this garbage. You are not missing out.
Jessica Buelow
Rosati’s in Watertown Wisconsin was the absolute worst customer Service we’ve ever experienced.When we called to complain about our pizza that had mushrooms on it, though we ordered it without we were told it wasn’t possible & were treated like a huge burden.It was clear that they had no interest in making things right in any way. Multiple rude phone hangups. -with a man named “Sam”-To make matters worse, the next day reheating leftovers, we found an unidentifiable sharp object that we thought was a mushroom, thankfully we picked it off thinking so & didn’t swallow it.When we tried to speak to a “manager” about our experience, we were met with more excuses and dismissive behavior.It’s clear that customer satisfaction is not a priority for this company, and they had no interest in addressing our issue.I urge others to think twice before giving this company their business, as the level of customer service provided is simply unacceptable.We fed our young kids with this pizza and to think it could’ve harmed them makes me feel so disgusted.
Food: 1
Service: 1
suzy strese
Used to love to go here. I was really hungry for it showed up to get my order. The place was full of smoke. The kitchen was pretty smoky. You could tell something had burnt. I get my food home. I love chicken Alfredo. All I could taste was the burn this wasn’t burned, but all I could taste was burn. Whatever burned in the oven went right into my Alfredo whatever I couldn’t even eat it. Looking at all the reviews on here. I highly doubt I’ll be back. You know you can serve people, bad, food, cold food, old food but you only last so long there’s a lot of competition of some good restaurants in Watertown. You won’t last much longer longer with all the reviews that I’ve read the food that you’re putting out there is not acceptable.
Perry Bauer
Only place in Watertucky to get Chicago style deep dish!
Atmosphere: 4
Food: 5
Service: 5
Michelle “Mimi Rossa” Lischka
Update! New owners are not consistently open. Hours definitely verify.Great food...great prices...great service! It’s definitely gonna be dangerous working next door lol.The Cheef sandwich is to die for! Great job guys! TRY THEIR FISH FRY!!!
mowerman
Every time I go there they are closed. Was just there today 1-31-24. Closed. Sign said 11-9pm. I was there at 12:30.
I don’t usually like to post negative reviews but I’ve given this place 3 tries and have been very disappointed all three times. The first time I ordered my food took over two hours to be delivered and was cold when it arrived. The second time I ordered they waited almost 60 minutes before calling me and telling me what I ordered wasn’t available. The third time I ordered I received a notice my food was out for delivery and would arrive in 10 minutes. After another 40 minutes went by, I called the store to check since it had been over two hours and had not been delivered. I told her I was concerned if it was done 40+ minutes ago, it would arrive cold. She assured me it just came out of the kitchen and would arrive very soon fresh. When it arrived a short time later, it was cold and incomplete. When I called the store to see what they could do, I was told since I ordered online, I had to call the third party company, Slice, for a refund. This is misleading since I ordered from the website link on Google Maps and I did not realize it was a 3rd party and not the store itself. I asked if they could just bring me my missing items. The gentleman on the phone said they would but he seemed very uncertain. I contacted Slice to inform them of the bad service. They contacted the store and the store told them (not me when I called) that they couldn’t deliver my missing food so just give me a refund for that item. I see the negative posts on here by others and the weak response that they are trying to improve their service for the future. I spoke to 3 different people regarding my last order and no one tried to remedy or improve my experience. I’m an expert level Google having done more than 50 reviews. This is the first 1 star review I’ve ever left.
Food: 1
Service: 1
Kara Sobrilsky/Friedl
An hour after our food said it was delivered, and multiple contacts with their online company, our food was delivered. It was cold and the cheese started to harden. Chicken wings were getting cold and rubbery, the fries were soggy and overly seasoned with pepper. I normally love this place, but mediocre would be an overstatement. Plus side, which was the saving grace, the dough nuggets were still warm. When we called the restaurant, it was an automated answer saying they were short staffed and to place orders online.
Food: 1
Service: 1
Angie Christianson
Good food if it gets delivered on time.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Mozzarella Sticks, Chicken Parmigiana, Thin Crust, Italian Beef
Kevin Doucette
Pizza dose not taste good at all. Sauce has a strange taste. Not like other Rosatis I have eaten at. Need to change the sauce for all of the
Atmosphere: 4
Food: 2
Service: 4
James Furlong
We got in at 6:45 they told us since it’s slow they are closing early but could dine in. At 7:15 they slammed a to go box and our table. The phones ringing off the hook since we have been here and the staffs just hiding in the back. Won’t be back any time soon.
Very good service with your staff, the food was very fresh in my different orders, I congratulate Rosatis Watertown for that I give them 5 stars.
Atmosphere: 5
Food: 5
Service: 5
Ya'll. This place must be under new ownership because the food is back to being awesome! As someone that is no longer able to eat gluten ( like a lot of people nowadays) Rosatis in Watertown has the absolute best Gluten Free pizza. You wouldn't even know its gf thats how good it is. I'm so glad they have new owners because I was really not happy with what the last owners did to the food and the menu. Will be ordering my GF pizza from here from now on!❤️
Food: 5
Service: 5
Tasteless pizza and garlic bread was tasteless as well. This the worst pizza place I have ordered. First time ordered here and last time it will be . It is more worth it to buy a frozen pizza at a grocery. I am sure all Rosatti locations are not the same. Dominos pizza is a lot better place to eat pizza than this place plus you pay more here.
Atmosphere: 1
Food: 1
Service: 1
We ordered 2 Cheef's and fries for delivery tonight. The customer service was pleasant but because of the quality of the food, I could ony bring myself to give 3 stars. The sandwiches that we received had hardly any meat in them. The fries were old..not because of time to deliver but the oil they were cooked in, which we could taste. We have ordered the same sandwich at different locations and received a much better sandwich and experience. Definitely will think twice about ordering from your location.
Atmosphere: 1
Food: 1
Service: 3
They will put wierd objects on your pizza in hopes you break a tooth or choke. When you call in and let them know you found metal the size of a marble on ur pizza they will treat you terribly and not even offer a refund… Do not order this garbage. You are not missing out.
Rosati’s in Watertown Wisconsin was the absolute worst customer Service we’ve ever experienced.When we called to complain about our pizza that had mushrooms on it, though we ordered it without we were told it wasn’t possible & were treated like a huge burden.It was clear that they had no interest in making things right in any way. Multiple rude phone hangups. -with a man named “Sam”-To make matters worse, the next day reheating leftovers, we found an unidentifiable sharp object that we thought was a mushroom, thankfully we picked it off thinking so & didn’t swallow it.When we tried to speak to a “manager” about our experience, we were met with more excuses and dismissive behavior.It’s clear that customer satisfaction is not a priority for this company, and they had no interest in addressing our issue.I urge others to think twice before giving this company their business, as the level of customer service provided is simply unacceptable.We fed our young kids with this pizza and to think it could’ve harmed them makes me feel so disgusted.
Food: 1
Service: 1
Used to love to go here. I was really hungry for it showed up to get my order. The place was full of smoke. The kitchen was pretty smoky. You could tell something had burnt. I get my food home. I love chicken Alfredo. All I could taste was the burn this wasn’t burned, but all I could taste was burn. Whatever burned in the oven went right into my Alfredo whatever I couldn’t even eat it. Looking at all the reviews on here. I highly doubt I’ll be back. You know you can serve people, bad, food, cold food, old food but you only last so long there’s a lot of competition of some good restaurants in Watertown. You won’t last much longer longer with all the reviews that I’ve read the food that you’re putting out there is not acceptable.
Only place in Watertucky to get Chicago style deep dish!
Atmosphere: 4
Food: 5
Service: 5
Update! New owners are not consistently open. Hours definitely verify.Great food...great prices...great service! It’s definitely gonna be dangerous working next door lol.The Cheef sandwich is to die for! Great job guys! TRY THEIR FISH FRY!!!
Every time I go there they are closed. Was just there today 1-31-24. Closed. Sign said 11-9pm. I was there at 12:30.
Restaurantji Recommends
I don’t usually like to post negative reviews but I’ve given this place 3 tries and have been very disappointed all three times. The first time I ordered my food took over two hours to be delivered and was cold when it arrived. The second time I ordered they waited almost 60 minutes before calling me and telling me what I ordered wasn’t available. The third time I ordered I received a notice my food was out for delivery and would arrive in 10 minutes. After another 40 minutes went by, I called the store to check since it had been over two hours and had not been delivered. I told her I was concerned if it was done 40+ minutes ago, it would arrive cold. She assured me it just came out of the kitchen and would arrive very soon fresh. When it arrived a short time later, it was cold and incomplete. When I called the store to see what they could do, I was told since I ordered online, I had to call the third party company, Slice, for a refund. This is misleading since I ordered from the website link on Google Maps and I did not realize it was a 3rd party and not the store itself. I asked if they could just bring me my missing items. The gentleman on the phone said they would but he seemed very uncertain. I contacted Slice to inform them of the bad service. They contacted the store and the store told them (not me when I called) that they couldn’t deliver my missing food so just give me a refund for that item. I see the negative posts on here by others and the weak response that they are trying to improve their service for the future. I spoke to 3 different people regarding my last order and no one tried to remedy or improve my experience. I’m an expert level Google having done more than 50 reviews. This is the first 1 star review I’ve ever left.
Food: 1
Service: 1
An hour after our food said it was delivered, and multiple contacts with their online company, our food was delivered. It was cold and the cheese started to harden. Chicken wings were getting cold and rubbery, the fries were soggy and overly seasoned with pepper. I normally love this place, but mediocre would be an overstatement. Plus side, which was the saving grace, the dough nuggets were still warm. When we called the restaurant, it was an automated answer saying they were short staffed and to place orders online.
Food: 1
Service: 1
Good food if it gets delivered on time.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Mozzarella Sticks, Chicken Parmigiana, Thin Crust, Italian Beef
Pizza dose not taste good at all. Sauce has a strange taste. Not like other Rosatis I have eaten at. Need to change the sauce for all of the
Atmosphere: 4
Food: 2
Service: 4
We got in at 6:45 they told us since it’s slow they are closing early but could dine in. At 7:15 they slammed a to go box and our table. The phones ringing off the hook since we have been here and the staffs just hiding in the back. Won’t be back any time soon.
Atmosphere: 1
Food: 3
Service: 2