The last 2 times that I have been to this store the food was awful! The onion rings were overcooked and dry. I had the fish sandwich that was so greasy I couldn't eat it. Also, had the mushroom Swiss. Flavor was good but the sandwich was a mess. Clean up the plating and reduce time on fryer. You might want to clean it more often. I used to live near the culvers in elkhorn
Food: 1
Service: 5
Cathy Bober
No matter WHICH Culver's you go to, the food is consistently good! Service is Great at the Westowne location.
Atmosphere: 5
Food: 5
Service: 5
Jessica Castro
This is the worst experience I have had at a Culver’s. My family is staying at Airbnb here and we went to the drive through for ice cream. I ordered a 2 scoop sundae with two toppings. This is what a normally order at my local Culver’s. The employee taking the order told me I have to pay for my toppings and I didn’t understand what she was saying and thought she was under the impression I was ordering extra toppings. She was very rude and told me that all Culver’s charge for sundae toppings and they are not included in the price of a sundae. I’m ordering a sundae not plain ice cream! I proceeded to order anyway willing to pay for the toppings, mind you when I say toppings, hot fudge is one of the therm which is not already included in the price. She gets angry with me because I can’t just say hot fudge, I have to specify how many pumps I want because each pump is .75. We go back and forth for a little and I’m still being kind and respectful, apologizing that I’ve never heard that before and I’m not from here. She then tells me it’s like this at every single Culver’s and has been like this for 2 years. At this point I’m so overwhelmed, I just order a concrete mixer. If I wanted plain custard I would’ve ordered that and not a sundae just to be charged for toppings that should already be included. My local Culver’s includes 2 toppings and anything additional is extra. Never have I been asked how many pumps of hot fudge I want. My daughter was in the vehicle behind me and also had a similar experience! This lady should not be in customer service!
Casey Prellwitz
Everytime i ordered from here i get a value basket. Just about every time im missing fries. Won't be ordering from here again. Update. The owner did call me about the problem. He did make it write.
Atmosphere: 4
Food: 4
Service: 4
Jennifer mullenix
We went to support the police fundraiser today. Went in and ordered. No other customers at the counter and about 5 workers standing there. Stood there and waited a good 10 minutes. It did not appear that anyone was working on our order so I walked up to the counter and asked. There was a manager there who barked at me wanting to know what our order number was. I said I didn't know because we weren't given one. She then told me that yes we were amd it was left on the counter. Regardless, we had ordered our ice cream at least 10 minutes before and no one had even started on our order. Within a few minutes, we had our order, but not at all impressed woth the service.
Atmosphere: 3
Food: 2
Service: 1
Ed Palmer
I hate to post a negative review, we come eat or pick up dinner here often and we love the food. But my family and I have had missing cheese curds, or sides the last two or three times we have come for food. Each time we got home which is 15 minutes away, someone of the 5 of us was missing food.
Tim John
Long wait for food and also can’t get orders right
Brandon Raatz
Love their custard! 100% the best! Worth stopping in. Very clean establishment.
Atmosphere: 5
Food: 4
Service: 5
Mira LG
Just stopped there, The guy taking order couldn’t understand me on the loudspeaker, which I can understand but then when I got to the window, he came to the window, asked me what our last name was, which is fine, but then he seen someone in the car he didn’t like sitting in the passenger! After parking and waiting a lady came out short, long hair, dark colored skin and practically threw the food in my lap and took the tag and just walked away no thank you or nothing no smile actually mean when I got home with my food in the bag of 17 fries and my dinner and five of them were short ones!!!! This kind of business and this kind of attitude towards customer’s is bad!!!! This culver’s is located in Wautoma Wisconsin!!! Stay away if you want good service!!!!
Atmosphere: 1
Food: 3
Service: 1
Jessica Boyles
Well after dinner rush we ordered a Deluxe basket with applesauce, and a concrete mixer. Showed up plenty early, no one at the counter. I asked for my bags, which were behind the clerk. She disappeared for 5-10 minutes and came back with an already melting mixer, a lukewarm burger with shredded lettuce, and a Motts applesauce cup.
Am I crazy or did Culver's serve warm applesauce? Did the picture not show at least leaf lettuce? Toasted crisp buns? What's a joke.
Just stopped at Culver’s tonight and ordered a 3 piece cod dinner & 2 piece cod dinner with fries ( with no salt) and I was totally shocked that the bill was $ 36.00 with tax included. Got home and I was stunned to see that the 2 piece cod dinner had about 10 fries with it and the 3 piece had just a few more! To make a long story short I shoulda gone to a REAL RESTAURANT and had a much better cod dinner meal with a salad, potato at the same price or cheaper! Won’t be going there again!
Tim Scherber
Great meatballs
Aaden Wagner
Been here multiple times, and had great service until today where I order a large cheese curds and did not get them and they would not give me them, because I did not have my receipt
Suzette Mans
Great food for a good price Friday fish is awesome
The last 2 times that I have been to this store the food was awful! The onion rings were overcooked and dry. I had the fish sandwich that was so greasy I couldn't eat it. Also, had the mushroom Swiss. Flavor was good but the sandwich was a mess. Clean up the plating and reduce time on fryer. You might want to clean it more often. I used to live near the culvers in elkhorn
Food: 1
Service: 5
No matter WHICH Culver's you go to, the food is consistently good! Service is Great at the Westowne location.
Atmosphere: 5
Food: 5
Service: 5
This is the worst experience I have had at a Culver’s. My family is staying at Airbnb here and we went to the drive through for ice cream. I ordered a 2 scoop sundae with two toppings. This is what a normally order at my local Culver’s. The employee taking the order told me I have to pay for my toppings and I didn’t understand what she was saying and thought she was under the impression I was ordering extra toppings. She was very rude and told me that all Culver’s charge for sundae toppings and they are not included in the price of a sundae. I’m ordering a sundae not plain ice cream! I proceeded to order anyway willing to pay for the toppings, mind you when I say toppings, hot fudge is one of the therm which is not already included in the price. She gets angry with me because I can’t just say hot fudge, I have to specify how many pumps I want because each pump is .75. We go back and forth for a little and I’m still being kind and respectful, apologizing that I’ve never heard that before and I’m not from here. She then tells me it’s like this at every single Culver’s and has been like this for 2 years. At this point I’m so overwhelmed, I just order a concrete mixer. If I wanted plain custard I would’ve ordered that and not a sundae just to be charged for toppings that should already be included. My local Culver’s includes 2 toppings and anything additional is extra. Never have I been asked how many pumps of hot fudge I want. My daughter was in the vehicle behind me and also had a similar experience! This lady should not be in customer service!
Everytime i ordered from here i get a value basket. Just about every time im missing fries. Won't be ordering from here again. Update. The owner did call me about the problem. He did make it write.
Atmosphere: 4
Food: 4
Service: 4
We went to support the police fundraiser today. Went in and ordered. No other customers at the counter and about 5 workers standing there. Stood there and waited a good 10 minutes. It did not appear that anyone was working on our order so I walked up to the counter and asked. There was a manager there who barked at me wanting to know what our order number was. I said I didn't know because we weren't given one. She then told me that yes we were amd it was left on the counter. Regardless, we had ordered our ice cream at least 10 minutes before and no one had even started on our order. Within a few minutes, we had our order, but not at all impressed woth the service.
Atmosphere: 3
Food: 2
Service: 1
I hate to post a negative review, we come eat or pick up dinner here often and we love the food. But my family and I have had missing cheese curds, or sides the last two or three times we have come for food. Each time we got home which is 15 minutes away, someone of the 5 of us was missing food.
Long wait for food and also can’t get orders right
Love their custard! 100% the best! Worth stopping in. Very clean establishment.
Atmosphere: 5
Food: 4
Service: 5
Just stopped there, The guy taking order couldn’t understand me on the loudspeaker, which I can understand but then when I got to the window, he came to the window, asked me what our last name was, which is fine, but then he seen someone in the car he didn’t like sitting in the passenger! After parking and waiting a lady came out short, long hair, dark colored skin and practically threw the food in my lap and took the tag and just walked away no thank you or nothing no smile actually mean when I got home with my food in the bag of 17 fries and my dinner and five of them were short ones!!!! This kind of business and this kind of attitude towards customer’s is bad!!!! This culver’s is located in Wautoma Wisconsin!!! Stay away if you want good service!!!!
Atmosphere: 1
Food: 3
Service: 1
Well after dinner rush we ordered a Deluxe basket with applesauce, and a concrete mixer. Showed up plenty early, no one at the counter. I asked for my bags, which were behind the clerk. She disappeared for 5-10 minutes and came back with an already melting mixer, a lukewarm burger with shredded lettuce, and a Motts applesauce cup.
Am I crazy or did Culver's serve warm applesauce? Did the picture not show at least leaf lettuce? Toasted crisp buns? What's a joke.
Food: 1
Service: 1
Restaurantji Recommends
Decent service and staff.
Atmosphere: 5
Food: 5
Service: 5
Just stopped at Culver’s tonight and ordered a 3 piece cod dinner & 2 piece cod dinner with fries ( with no salt) and I was totally shocked that the bill was $ 36.00 with tax included. Got home and I was stunned to see that the 2 piece cod dinner had about 10 fries with it and the 3 piece had just a few more! To make a long story short I shoulda gone to a REAL RESTAURANT and had a much better cod dinner meal with a salad, potato at the same price or cheaper! Won’t be going there again!
Great meatballs
Been here multiple times, and had great service until today where I order a large cheese curds and did not get them and they would not give me them, because I did not have my receipt
Great food for a good price Friday fish is awesome
Loading...