Bubblelicious Bubble Tea Mayfair Mall Location

Google maps says floor 1 actually floor 2. Thai tea taste more like milk no flavor. I would Find a different spot.

They close before their listed time.

Their taro shake is my favorite in Milwaukee but the service is never friendly. No smiles behind the counter at this place!
I went again today and three friendly people behind the counter and my taro shake keeps getting better.

So my sisters and I have been to this kiosk multiple times, and for the majority of visits the service and drinks and been incredible!

But when we came in today, one of the workers had the most awful attitude. I think her name was Peach, but she had glasses with a chain and hair in a bun with the ends dyed a blue. my sister has a gluten allergy, and wanted to know if the Caramel sauce used in a drink had gluten listed in the ingredients. At first it seemed the worker didn’t hear right and just rudely cut her off saying ”it’s a shake, there’s no tea in it”. when we clarified we were asking about the caramel sauce, she sighed and rolled her eyes saying “its caramel. Just caramel.” and kept cutting us off. Caramel sauce is can be made with a binding agent that has wheat, this can severely affects my sisters health, and a quick look at the ingredients list on the bottle right next to her could have answered our question.

Her entire demeanor was annoyed and treating us like we don’t know what we’re talking about concerning my sisters own allergy. Me and my sisters did not engage anymore and just walked away to order from the electronic kiosk. When the worker turned, we see she has her AirPods in and ignoring other customers coming up to the counter in favor of being on their phone until they also move to the electronic kiosk. Though her coworkers were nicer and helpful to other customers they interacted with.

Me and my sisters have all worked in customer service, my sisters in food service, we all could never imagine handling something this way. The entire experience was uncomfortable and upsetting, which was surprising because of our past times with Bubblelicious having been positive.

I've come here many times and ordered on door dash. Usually the boba and service is great. Today, they were busy, so I ordered at the kiosk. I got my drinks pretty quick but my drink just tasted like milk with syrup. It was the London fog lavender tea latte. I went back to ask about it, and possibly get a replacement. I showed one of the employees, They just told me that I needed to stir it because the tea separates. I'm not a confrontational person so I just left. I also work in customer service, so I promise I know how it is when you're busy. Stress levels get high, and you're trying to get things done quickly. (Another reason i didnt argue.) However, if a customer is not happy with the product you serve, you offer a replacement. It's also possible the tea just wasn't brewed long enough so it was just super weak. People spend a lot of money on these drinks so please, if they don't like the drink, just replace it. ❤️❤️

I'm a fan! I've had four different drinks so fsr and they've all been delicious! Their Thai ice tea with boba is fire!

The one woman was wearing a mask. This indicates to us that she is sick. It is also a security risk as we can not identify her or hear what she is saying through the mask. Please ensure your employees are healthy and not wearing masks as these are very unsanitary and indicate that they are sick.

Such a rude experience I went to ordered a drink she was doing some dishes I waited was not in any rush at all and she then noticed I was at the register when she told me
Go order at the kiosk I’m busy cleaning and I said oh but I have a question and she turned around and ignored me I don’t get why people like this even have customer service based jobs when they lack customer service skills
11/26/24

It’s so embarrassing but I cried when I got my order. BUT it was totally my fault. I thought I ordered the pearls also but I guess I didn’t, so I when I got my order I was a bit upset at myself. The store team were so NICE it wasn’t their fault. But yeah, I thought I’d post here so that they’d know/see I wasn’t mad at them ?

Atmosphere: 5

Food: 5

Service: 5

poor customer service discrimination

They dont take cash at all ridiculous and their customer service is terrible as well the drinks are good .

Atmosphere: 1

Service: 1

Always on point. They boba so soft

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Match Green Tea Latte

Refreshing

Atmosphere: 4

Food: 4

Service: 4

I have visited this place at least a dozen times. I really like the drinks that are offered. I appreciate there is an almond milk option as well. You can also choose your sweetness level. The employees that work here are generally not very friendly or eager to answer your questions. Also there is no information on nutritional information for the drinks. I do like that they have a self service kiosk so you can place your drink orders.

Atmosphere: 5

Food: 5

Service: 4

I ordered 3 drinks. They did not put boba in 2 of them. They forgot the syrup in the 3rd one again.

Atmosphere: 3

Food: 1

Service: 3