Terrible service and food. The woman at the takeout counter wouldn't even look at me. She barely said a word! Franchise need to train on customer service! Then took out fries to eat on the way home and they were soggy and had very little salt and vinegar rub. My cauliflower wings had very little salt and vinegar rubon on them as well. Very disappointed! Won't be going back!
Fernando G Lorca
Food is good. Service was fine. But wait 45 minutes for 2 salads? For real? Unacceptable.
Janet Sullivan
If I could give a "0" I would. This location needs a staff overhaul or just close the doors. August 11, 2022 evening. Rudest, poorest service EVER. Not welcomed when we came in, waitress didn't speak more than 10 words to us the entire time.. not lying. Salads came out in hot bowls, orders came out 1 at a time after 40 minutes. We each ordered a drink, went to order another, when we could get her attention... to be told "The bar just closed" and walked away. This is the first time in my life I DID NOT TIP. Horrible restaurant at this location.
ally mcalli
It was okay. There was no atmosphere, half the restaurant wasn't in use, the service was mediocre at best. We were seated quickly but it took us like half an hour to get our food. What is weird is we put in an order for an app and meal together and the wings came our before the appetizer! Not to mention they were out of one of the beers they had on special for happy hour. The food was fine but it was just a long wait for food that wasn't worth it. Save your money, go to a more decent Buffalo.
Lyric Bell
Came in for my sons birthday and had a party of 8. I waited at the counter for a few minutes for a girl to appear. She said oh we cant seat 8 people. The restaurant was pretty empty. I said well can we sit at 2 separate tables for 4 each. She went to the back and said my manager said it will be a hour wait. Like seriously? It was 7 in the evening on a week night. They clearly only wanted to go orders verses dine in. We left and were seated right away down the road in west allis. Wont be back very rude and didn't want to serve us nor work. We had no problem waiting just wanted to fee my son and his friends who are literally kids. We wouldn't have had a big order at all. Just plain rude. Wont be back!! Dont treat my kids like that! Made sure i over tipped at the other location.
Vicky harwell
young lady at the front counter with color puff ponytail was a joy to talk to she was inviting to all the guest. She was in good spirits and it made the wait not bad at all. all the staff was friendly and nice she just stood out good job
mrmatt19881
If you have a complaint ownership will direct you to the corporate faq and visit site, not handle it locally. I wish I could give zero stars. 30 minute wait for a table with 5 cars in the lot? I hope the franchise owner or gm replies back to me. I understand with the pandemic finding valuable inept staff is difficult. However, one server, 3 food runners, 3 hostesses, 2 busers, 1 bartender (who couldn't make a bloody Mary if I offered 10,000 dollars for it), food that was Luke warm at best, stale beer, filthy glasses, staff members who blame corporate, and the worst part 2 managers? While you two slobs stood there and watched as the staff struggle to take orders and get food out to patrons. You just sat there. You clearly do not know how to staff. You clearly do not know how to order. All you see is commercials for the new bar food. Yet don't have buns. I hate the fact I am writing this review, 4 years ago I had the time of my life. It now looks like the life has been sucked out of all of you. If Gordon Ramsey walked into your establishment he would say your food was dreadful, yelled at you while you look at the floor in your filthy walk in, and scream your plates were filthy. I get it, but the one day I decided not to cook for myself and take my family out to eat not only do you disappoint you sorely failed to meet the bare minimum of food standards. I have filed a complaint with corporate, and i warn you prepare for the county health inspector as well.
Martha Jaimes
This place is not the place to eat right now until they are fully staff, the wait time is 1 hr to get food, we did indeed wait for the food, the bartender gave us great customer service even do she was crazy busy, I think her name is Joyce. In the other hand the GM, was there the whole time and decided not to help or take order on any table, it was very heart broken to see how he treated his employees, as a manager my self I know is hard times not finding workers but let’s be a team and help the workers we have left, Please take care of your employees.
Alexander Lindner
Haven't eaten at a Bdubs in probably 2 years but got together with a friend and decided to stop here, should have known based on the lack of cars in the parking lot that this wasn't the best option. Only giving 2 stars since the waitress was very kind and attentive but the food was far from spectacular. I ordered the 10 piece boneless which was more like a 10 piece popcorn chicken, pitiful little chunks which were dry and somewhat tough. Friend ordered the black bean burger which was decent looking but side of fries was all of a little pinch of maybe 12. I understand prices are going up but portion sizes should not be going down. I remember getting 10 boneless wings in the the past and having nice sized juicy chicken which would fill me up sometimes even would take home leftovers, here we left both still hungry likely will not return.
Curtis Roberson
I placed a take-out order today for 20 traditional wings. All 20 of those wings were under cooked, under sauced, and dangerous to eat. I attempted to taste one wing and it was like chewing rubber. I strongly encourage a food inspector visit to this location. Customers eat at your own risk!
Food is a usually pretty good, but customer service is horrible. Over the phone, in person, itdoesn't matter. They are rude. They take forever to do sinple tasks for patrons. They have a lack of work ethic and a type of laziness that I am unable describe. I am appalled because this is one of my favorite restaurants (In general, not in particular) to eat at. It is a shame to see it bring down its name.
Liz J
Service was very slow and we had to call the server over just to get drinks or a refill. Food was good and the right temperature. Girl at the door seemed confused about us asking to sit and eat. Tables were very limited, we sat ourselves, and had to move a chair from another table since booths were closed and there more than 4 of us.
Heather Mae
Extremely poor customer service. I had ordered my food ahead online. I walked up to the take-out counter. I told the young lady I was picking up an online order. Her response was, "there is nothing up here yet ready for pickup."I sat over to the side on the benches to wait. In the span of 5 minutes. 3 other individuals orders came and asked for their food pickup. The first one came up and the lady working said, could I get your name please. I instantly waited for a moment and asked her why didn't ask for my name. She said she had just closed out my order. The next customer had an online order and they gave her their name, the server then looked in what seemed like coolers but I'm thinking is a heated box or something to keep the food warm. She found the person's order and gave it to them. There was a person waiting behind the person she just helped so I let her help him and while she was looking for his order in this cooler boxes she said to me oh did you have the burger? I said yes, and she was like oh here. I was very short with her in the end, I said so you didn't even bother looking for my food? She said something about it not having a ticket on the bag. But that was just rude and horrible service.I will not be ordering from this location again. Not worth the money you spend. McDonald's workers have better customer service than this girl did.
J Yang
Ordered via app and was given a specific time when food was ready. Arrived to the restaurant only to be told to wait additional 15 minutes for the "fries". Food was decent, staffing appeared to be understaffed (no one to greet you at door and no one at customer service pickup area). Will probably go back but only if kids crave wings. Will keep searching elsewhere for wings. Anyone who reads this I will definitely post better wing place review if I find one.
Honey_ bunZ
Just got done here a few hours ago and all went well. Barely any wait to be seated, have our order taken or get drinks/food. The food was pretty good and we didn't have any quality issues. Our waitress was great, very professional and as prompt as you could expect these days. However...During the course of our meal I feel obligated to mention a few things. The week point of this operation seems to be the host/hostess position. While we had no problem being seated, many others did and one guy even went so far as to enter the kitchen yelling for someone. Quite a few people piled up in the lobby area before the bartender finally came around and directed them into the bar area to be seated.Also, be aware, at the time of this writing the dining room is closed. They were seating people in the bar area. It's fine because there is plenty of space in there but still worth mentioning.
Terrible service and food. The woman at the takeout counter wouldn't even look at me. She barely said a word! Franchise need to train on customer service! Then took out fries to eat on the way home and they were soggy and had very little salt and vinegar rub. My cauliflower wings had very little salt and vinegar rubon on them as well. Very disappointed! Won't be going back!
Food is good. Service was fine. But wait 45 minutes for 2 salads? For real? Unacceptable.
If I could give a "0" I would. This location needs a staff overhaul or just close the doors. August 11, 2022 evening. Rudest, poorest service EVER. Not welcomed when we came in, waitress didn't speak more than 10 words to us the entire time.. not lying. Salads came out in hot bowls, orders came out 1 at a time after 40 minutes. We each ordered a drink, went to order another, when we could get her attention... to be told "The bar just closed" and walked away. This is the first time in my life I DID NOT TIP. Horrible restaurant at this location.
It was okay. There was no atmosphere, half the restaurant wasn't in use, the service was mediocre at best. We were seated quickly but it took us like half an hour to get our food. What is weird is we put in an order for an app and meal together and the wings came our before the appetizer! Not to mention they were out of one of the beers they had on special for happy hour. The food was fine but it was just a long wait for food that wasn't worth it. Save your money, go to a more decent Buffalo.
Came in for my sons birthday and had a party of 8. I waited at the counter for a few minutes for a girl to appear. She said oh we cant seat 8 people. The restaurant was pretty empty. I said well can we sit at 2 separate tables for 4 each. She went to the back and said my manager said it will be a hour wait. Like seriously? It was 7 in the evening on a week night. They clearly only wanted to go orders verses dine in. We left and were seated right away down the road in west allis. Wont be back very rude and didn't want to serve us nor work. We had no problem waiting just wanted to fee my son and his friends who are literally kids. We wouldn't have had a big order at all. Just plain rude. Wont be back!! Dont treat my kids like that! Made sure i over tipped at the other location.
young lady at the front counter with color puff ponytail was a joy to talk to she was inviting to all the guest. She was in good spirits and it made the wait not bad at all. all the staff was friendly and nice she just stood out good job
If you have a complaint ownership will direct you to the corporate faq and visit site, not handle it locally. I wish I could give zero stars. 30 minute wait for a table with 5 cars in the lot? I hope the franchise owner or gm replies back to me. I understand with the pandemic finding valuable inept staff is difficult. However, one server, 3 food runners, 3 hostesses, 2 busers, 1 bartender (who couldn't make a bloody Mary if I offered 10,000 dollars for it), food that was Luke warm at best, stale beer, filthy glasses, staff members who blame corporate, and the worst part 2 managers? While you two slobs stood there and watched as the staff struggle to take orders and get food out to patrons. You just sat there. You clearly do not know how to staff. You clearly do not know how to order. All you see is commercials for the new bar food. Yet don't have buns. I hate the fact I am writing this review, 4 years ago I had the time of my life. It now looks like the life has been sucked out of all of you. If Gordon Ramsey walked into your establishment he would say your food was dreadful, yelled at you while you look at the floor in your filthy walk in, and scream your plates were filthy. I get it, but the one day I decided not to cook for myself and take my family out to eat not only do you disappoint you sorely failed to meet the bare minimum of food standards. I have filed a complaint with corporate, and i warn you prepare for the county health inspector as well.
This place is not the place to eat right now until they are fully staff, the wait time is 1 hr to get food, we did indeed wait for the food, the bartender gave us great customer service even do she was crazy busy, I think her name is Joyce. In the other hand the GM, was there the whole time and decided not to help or take order on any table, it was very heart broken to see how he treated his employees, as a manager my self I know is hard times not finding workers but let’s be a team and help the workers we have left, Please take care of your employees.
Haven't eaten at a Bdubs in probably 2 years but got together with a friend and decided to stop here, should have known based on the lack of cars in the parking lot that this wasn't the best option. Only giving 2 stars since the waitress was very kind and attentive but the food was far from spectacular. I ordered the 10 piece boneless which was more like a 10 piece popcorn chicken, pitiful little chunks which were dry and somewhat tough. Friend ordered the black bean burger which was decent looking but side of fries was all of a little pinch of maybe 12. I understand prices are going up but portion sizes should not be going down. I remember getting 10 boneless wings in the the past and having nice sized juicy chicken which would fill me up sometimes even would take home leftovers, here we left both still hungry likely will not return.
I placed a take-out order today for 20 traditional wings. All 20 of those wings were under cooked, under sauced, and dangerous to eat. I attempted to taste one wing and it was like chewing rubber. I strongly encourage a food inspector visit to this location. Customers eat at your own risk!
Restaurantji Recommends
Food is a usually pretty good, but customer service is horrible. Over the phone, in person, itdoesn't matter. They are rude. They take forever to do sinple tasks for patrons. They have a lack of work ethic and a type of laziness that I am unable describe. I am appalled because this is one of my favorite restaurants (In general, not in particular) to eat at. It is a shame to see it bring down its name.
Service was very slow and we had to call the server over just to get drinks or a refill. Food was good and the right temperature. Girl at the door seemed confused about us asking to sit and eat. Tables were very limited, we sat ourselves, and had to move a chair from another table since booths were closed and there more than 4 of us.
Extremely poor customer service. I had ordered my food ahead online. I walked up to the take-out counter. I told the young lady I was picking up an online order. Her response was, "there is nothing up here yet ready for pickup."I sat over to the side on the benches to wait. In the span of 5 minutes. 3 other individuals orders came and asked for their food pickup. The first one came up and the lady working said, could I get your name please. I instantly waited for a moment and asked her why didn't ask for my name. She said she had just closed out my order. The next customer had an online order and they gave her their name, the server then looked in what seemed like coolers but I'm thinking is a heated box or something to keep the food warm. She found the person's order and gave it to them. There was a person waiting behind the person she just helped so I let her help him and while she was looking for his order in this cooler boxes she said to me oh did you have the burger? I said yes, and she was like oh here. I was very short with her in the end, I said so you didn't even bother looking for my food? She said something about it not having a ticket on the bag. But that was just rude and horrible service.I will not be ordering from this location again. Not worth the money you spend. McDonald's workers have better customer service than this girl did.
Ordered via app and was given a specific time when food was ready. Arrived to the restaurant only to be told to wait additional 15 minutes for the "fries". Food was decent, staffing appeared to be understaffed (no one to greet you at door and no one at customer service pickup area). Will probably go back but only if kids crave wings. Will keep searching elsewhere for wings. Anyone who reads this I will definitely post better wing place review if I find one.
Just got done here a few hours ago and all went well. Barely any wait to be seated, have our order taken or get drinks/food. The food was pretty good and we didn't have any quality issues. Our waitress was great, very professional and as prompt as you could expect these days. However...During the course of our meal I feel obligated to mention a few things. The week point of this operation seems to be the host/hostess position. While we had no problem being seated, many others did and one guy even went so far as to enter the kitchen yelling for someone. Quite a few people piled up in the lobby area before the bartender finally came around and directed them into the bar area to be seated.Also, be aware, at the time of this writing the dining room is closed. They were seating people in the bar area. It's fine because there is plenty of space in there but still worth mentioning.
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