Horrible customer service. Because they don’t understand basic complaints and try to blame the customer when. Very rude and disrespectful. Will be contacting corporate.
Service: 1
Angelica Allen
Cashier was very rude and disrespectful. Didn’t even greet me when I came in, just looked at me. My drink was too icy and crunchy, so I requested a different drink. The jerk refused and walked away. I won’t be coming back here.
Atmosphere: 1
Food: 3
Service: 1
Barbie H
The ice cream cookies were stale and the ice cream had a very funny taste. The workers were nice. The wait wasn’t too long either. Maybe I just went on a bad day
Atmosphere: 3
Food: 1
Service: 3
Nae Bae
I've been trying to reach this store for so long and no one ever answers the phone.
Atmosphere: 3
Food: 3
Service: 1
Lolita Williams
They are always rude. The ice cream looks subpar and the restaurant is dirty, just go to Culver’s.
Atmosphere: 1
Food: 2
Service: 1
Victoria Lockhart
Horrible custome service!!! went through drive through and I didn't get a hello or anything and when I got my order they didn't say have a good day or anything. Also my ORDER WAS WRONG and when I told them they acted like they were irritated.
Atmosphere: 1
Service: 1
Binal Patel
Very friendly staff good service.
Atmosphere: 5
Food: 5
Service: 5
JuS DeW U
My grandsons review; The burger was uncooked it’s like they slapped everything on it and just gave it to me. And the lemonade was watered down. My review; I am not crazy about my food. The onion rings were ok. Fries not cooked enough and the fish was not good. This was our first time visiting this place and I don’t think we will return. Plus the food was super expensive. $25.00
Atmosphere: 1
Food: 1
Service: 1
Nathan Schmidt
dont order from here they steal ur credit card information
Edward DiPietro III
Firstly I just want to say that I love this location, been coming here for a long time and the food has always been great, but I need to let them know that my last experience service wise was sub-par to say the least. The man who took my order must be new or at least that's what I hope. I pulled up and started my order for the #7 combo and as I was still talking he asked what soda I want, which is obviously a good question, but if he let me finish I would have gotten there. I then asked for my side to be cheese curds, and he asked if I wanted a regular size, which I thought was weird, but said yes. He mumbled something, so i waited, and after a couple seconds he told me to pull around, no total or anything. Once I got to the window, paid, and got my food, I noticed the bag was heavier than usual, and I saw there were fries and cheese curds when I looked inside. Annoying, but only a simple mistake. I dug through the bag looking for the receipt, and there wasn't one. When he re-opened the window, I asked for a receipt and he reprinted one, handed it to me, then immediately closed the window on me. I indeed got charged for both sides, so I sat and waited for him to come back again. Once he came back, I told him I only wanted the cheese curds as my side, no fries, and he looked annoyed. He asked me some questions but I didn't really understand what he wanted or what he was asking me. He apparently wanted the fries back, which I thought was annoying but I suppose I didn't want them or want to pay for them so whatever, and I gave them back. He then was asking if I wanted a card refund, but I was confused about what exactly they entailed and he seemed to get more and more frustrated as I got confused. I thought he wanted the receipt back to do the refund, so I gave that to him, but then he said he needed my card, so I gave him that too. He re-charges my card and gives me a whole new receipt for $14, hands it over, and then basically motions for me to leave and shuts the window on me again. I was so confused on what just happened and if my card was basically charged again that I had to go in and double check with some else what he did. Everything was fine in the end, but overall didn't enjoy the service from that particular employee. If he just slowed down and took the time to explain things without being frustrated then it totally would have been fine.
I went through the drive thru and they were moving they line so quick and easy I also seen they were also clearing they lobby down quick to. Amazing service great performance.
Atmosphere: 5
Food: 5
Service: 5
Mohamed S
Best DQ i tried, i just went there and can say the food and service are amazing, recommend this place 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers
Goo Usa
Fast service, family owned and hot food and cold desserts. Location could be remodelled to look more attractive but the bones are good. 5 stars
Atmosphere: 2
Food: 5
Service: 5
Melissa Anderson
This is not the first time I asked for no pickles or mustard on my cheeseburger. Last time mustard was oozing out of the sides of my burger! Today I simply asked for no pickles, they put 7 pickles on my cheeseburger! WHY????
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Oreo Blizzard
EB
The customer service was great. Didn't get my soda and the food was super gross. Chicken wings were literally drowning in bbq sauce. I didn't even wat them. The birthday cake dipped cone was absolutely beautiful. I loved it.
Horrible customer service. Because they don’t understand basic complaints and try to blame the customer when. Very rude and disrespectful. Will be contacting corporate.
Service: 1
Cashier was very rude and disrespectful. Didn’t even greet me when I came in, just looked at me. My drink was too icy and crunchy, so I requested a different drink. The jerk refused and walked away. I won’t be coming back here.
Atmosphere: 1
Food: 3
Service: 1
The ice cream cookies were stale and the ice cream had a very funny taste. The workers were nice. The wait wasn’t too long either. Maybe I just went on a bad day
Atmosphere: 3
Food: 1
Service: 3
I've been trying to reach this store for so long and no one ever answers the phone.
Atmosphere: 3
Food: 3
Service: 1
They are always rude. The ice cream looks subpar and the restaurant is dirty, just go to Culver’s.
Atmosphere: 1
Food: 2
Service: 1
Horrible custome service!!! went through drive through and I didn't get a hello or anything and when I got my order they didn't say have a good day or anything. Also my ORDER WAS WRONG and when I told them they acted like they were irritated.
Atmosphere: 1
Service: 1
Very friendly staff good service.
Atmosphere: 5
Food: 5
Service: 5
My grandsons review; The burger was uncooked it’s like they slapped everything on it and just gave it to me. And the lemonade was watered down.
My review; I am not crazy about my food. The onion rings were ok. Fries not cooked enough and the fish was not good. This was our first time visiting this place and I don’t think we will return. Plus the food was super expensive. $25.00
Atmosphere: 1
Food: 1
Service: 1
dont order from here they steal ur credit card information
Firstly I just want to say that I love this location, been coming here for a long time and the food has always been great, but I need to let them know that my last experience service wise was sub-par to say the least. The man who took my order must be new or at least that's what I hope. I pulled up and started my order for the #7 combo and as I was still talking he asked what soda I want, which is obviously a good question, but if he let me finish I would have gotten there. I then asked for my side to be cheese curds, and he asked if I wanted a regular size, which I thought was weird, but said yes. He mumbled something, so i waited, and after a couple seconds he told me to pull around, no total or anything. Once I got to the window, paid, and got my food, I noticed the bag was heavier than usual, and I saw there were fries and cheese curds when I looked inside. Annoying, but only a simple mistake. I dug through the bag looking for the receipt, and there wasn't one. When he re-opened the window, I asked for a receipt and he reprinted one, handed it to me, then immediately closed the window on me. I indeed got charged for both sides, so I sat and waited for him to come back again. Once he came back, I told him I only wanted the cheese curds as my side, no fries, and he looked annoyed. He asked me some questions but I didn't really understand what he wanted or what he was asking me. He apparently wanted the fries back, which I thought was annoying but I suppose I didn't want them or want to pay for them so whatever, and I gave them back. He then was asking if I wanted a card refund, but I was confused about what exactly they entailed and he seemed to get more and more frustrated as I got confused. I thought he wanted the receipt back to do the refund, so I gave that to him, but then he said he needed my card, so I gave him that too. He re-charges my card and gives me a whole new receipt for $14, hands it over, and then basically motions for me to leave and shuts the window on me again. I was so confused on what just happened and if my card was basically charged again that I had to go in and double check with some else what he did. Everything was fine in the end, but overall didn't enjoy the service from that particular employee. If he just slowed down and took the time to explain things without being frustrated then it totally would have been fine.
Food: 5
Service: 2
Restaurantji Recommends
I went through the drive thru and they were moving they line so quick and easy I also seen they were also clearing they lobby down quick to. Amazing service great performance.
Atmosphere: 5
Food: 5
Service: 5
Best DQ i tried, i just went there and can say the food and service are amazing, recommend this place 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers
Fast service, family owned and hot food and cold desserts. Location could be remodelled to look more attractive but the bones are good. 5 stars
Atmosphere: 2
Food: 5
Service: 5
This is not the first time I asked for no pickles or mustard on my cheeseburger.
Last time mustard was oozing out of the sides of my burger!
Today I simply asked for no pickles, they put 7 pickles on my cheeseburger!
WHY????
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Oreo Blizzard
The customer service was great. Didn't get my soda and the food was super gross. Chicken wings were literally drowning in bbq sauce. I didn't even wat them. The birthday cake dipped cone was absolutely beautiful. I loved it.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Birthday Cake
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