The lady at the register was more concerned with her phone. The $15 steak and cheese had hardly no steak on it. It was sloppy and all bread. I've been to firehouse in new Berlin and not even close to this one, way better.
Atmosphere: 3
Food: 2
Service: 3
Apryl Gonzalez
My first visit. Lady who took my order was very rude. And acted irritated I asked 2 questions.
Atmosphere: 4
Food: 4
Service: 2
Jeff B
Ordered 2 subs. Called out my order. The Philly had nothing but cheese and meat. Immediately told the dirty dreadlocked pot head that the veggies were all missing he said yeah, like we’re out of mushrooms, peppers and onions. Said yeah that would have been nice to know before I ordered it. Maybe get some employees with something above a 3rd grade education.
Atmosphere: 2
Food: 1
Service: 1
Sound House Ent. LLC
Kayla was very knowledgeable of the menu and helpful with making sure the order was correct. Great personality.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Italian Sub
betty kaiman
Just had the worst subs at this place and it was our first time visiting firehouse subs! Ordered the new roast beef au jus and their version of cheesesteak without the green peppers both as a medium meal deal with soda and chips for $30.25. We ate our chips and drank our soda waiting for the food. After what seemed to be forever our name was called and when we picked up the food we noticed a few things were wrong. The au jus was missing, the subs were ice cold, mine had liquid in the basket due to the cheese getting cold and congealing and their taste was nasty. A waste of time and money. The women behind the counter making food weren't wearing hairnet and part of her hair was in her face. The whole experience I normally would have asked for my money back but today wasn't worth it. We believe because they were talking so much they forgot about our food!
Atmosphere: 1
Food: 1
Service: 1
Jess Spain
Thanksgiving sub was amazing!
Atmosphere: 3
Food: 5
Service: 4
Gabrielle Naomi
Firehouse Subs was a great lunch stop! I ordered a Philly cheesesteak with pepper jack cheese and jalapeños, and it was really good. The flavors were spot on, but the bread at the bottom of the sandwich was a bit soggy.
One of the staff members accidentally forgot my pickle, but she was super nice about it and gave me two to make up for the inconvenience—great customer service! Even though I ordered takeout, I loved being able to take advantage of their hot sauce bar. It’s such a cool touch and lets you customize your meal just the way you like it.
Overall, it was a solid experience, and I’d definitely go back!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hot Sauce Selection, Chips
Max Gutierrez
the guy in the register always and his phone and when you asked him for a sub he was like don't bother me
Placed an order for pick up. Food wasn’t ready until 25 minutes after scheduled pick up time. No one greeted me or asked if I was waiting for an order. On top of that when I got my sandwich it was thrown together haphazardly. Will not be returning to this location. I suggest looking elsewhere for a timely meal. UPDATE - I had to come back and update my post because after waiting all that time I get home and they had forgotten my sides.
There was a long wait had to go to counter to ask about our food gentleman was surprised we had not gotten our food yet and then expedited it
Atmosphere: 4
Food: 3
Service: 4
gordan Shumway
Service was sub par, food was good. Woman stood in front of the register like she was heavily medicated, zero expression took the order. Cost of food these days isn't cheap and just expect a higher level of customer service that other locations provide. Food was good...its the little things that can be the wow factor that brings customers back.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Firehouse Steak & Cheese
Howard Green
The service was great and the staff was friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Cajun Chicken
ANGEL OF DEATH ON DEATH ROW
Very friendly and fast service
Vegetarian options: They have vegetarian friends meals
Dietary restrictions: Makes sandwiches how you order it
Kid-friendliness: Has kids hats and kid meals where the kids can enjoy them
Wheelchair accessibility: Easy to get in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Steak & Cheese
Desirae Hatcher
I had an online order pickup and gave my correct name but the employees treated me like I was stealing someone else's order making my "prove it was mine" by showing the emails and door dash receipt. Saying that it was weird that I am picking up my own order? After providing the correct name shouldn't that be it? It's not like I could correctly guess a name for an order if it's not my own. Weird! Will not be returning.
The lady at the register was more concerned with her phone. The $15 steak and cheese had hardly no steak on it. It was sloppy and all bread. I've been to firehouse in new Berlin and not even close to this one, way better.
Atmosphere: 3
Food: 2
Service: 3
My first visit. Lady who took my order was very rude. And acted irritated I asked 2 questions.
Atmosphere: 4
Food: 4
Service: 2
Ordered 2 subs. Called out my order. The Philly had nothing but cheese and meat. Immediately told the dirty dreadlocked pot head that the veggies were all missing he said yeah, like we’re out of mushrooms, peppers and onions. Said yeah that would have been nice to know before I ordered it. Maybe get some employees with something above a 3rd grade education.
Atmosphere: 2
Food: 1
Service: 1
Kayla was very knowledgeable of the menu and helpful with making sure the order was correct. Great personality.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Italian Sub
Just had the worst subs at this place and it was our first time visiting firehouse subs!
Ordered the new roast beef au jus and their version of cheesesteak without the green peppers both as a medium meal deal with soda and chips for $30.25. We ate our chips and drank our soda waiting for the food. After what seemed to be forever our name was called and when we picked up the food we noticed a few things were wrong. The au jus was missing, the subs were ice cold, mine had liquid in the basket due to the cheese getting cold and congealing and their taste was nasty. A waste of time and money. The women behind the counter making food weren't wearing hairnet and part of her hair was in her face. The whole experience I normally would have asked for my money back but today wasn't worth it. We believe because they were talking so much they forgot about our food!
Atmosphere: 1
Food: 1
Service: 1
Thanksgiving sub was amazing!
Atmosphere: 3
Food: 5
Service: 4
Firehouse Subs was a great lunch stop! I ordered a Philly cheesesteak with pepper jack cheese and jalapeños, and it was really good. The flavors were spot on, but the bread at the bottom of the sandwich was a bit soggy.
One of the staff members accidentally forgot my pickle, but she was super nice about it and gave me two to make up for the inconvenience—great customer service! Even though I ordered takeout, I loved being able to take advantage of their hot sauce bar. It’s such a cool touch and lets you customize your meal just the way you like it.
Overall, it was a solid experience, and I’d definitely go back!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hot Sauce Selection, Chips
the guy in the register always and his phone and when you asked him for a sub he was like don't bother me
Atmosphere: 3
Food: 3
Service: 1
First time here..food was good
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Firehouse Steak & Cheese, Salad
Placed an order for pick up. Food wasn’t ready until 25 minutes after scheduled pick up time. No one greeted me or asked if I was waiting for an order. On top of that when I got my sandwich it was thrown together haphazardly. Will not be returning to this location. I suggest looking elsewhere for a timely meal. UPDATE - I had to come back and update my post because after waiting all that time I get home and they had forgotten my sides.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Pastrami, Chips
Restaurantji Recommends
There was a long wait had to go to counter to ask about our food gentleman was surprised we had not gotten our food yet and then expedited it
Atmosphere: 4
Food: 3
Service: 4
Service was sub par, food was good. Woman stood in front of the register like she was heavily medicated, zero expression took the order. Cost of food these days isn't cheap and just expect a higher level of customer service that other locations provide. Food was good...its the little things that can be the wow factor that brings customers back.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Firehouse Steak & Cheese
The service was great and the staff was friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Cajun Chicken
Very friendly and fast service
Vegetarian options: They have vegetarian friends meals
Dietary restrictions: Makes sandwiches how you order it
Kid-friendliness: Has kids hats and kid meals where the kids can enjoy them
Wheelchair accessibility: Easy to get in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Steak & Cheese
I had an online order pickup and gave my correct name but the employees treated me like I was stealing someone else's order making my "prove it was mine" by showing the emails and door dash receipt. Saying that it was weird that I am picking up my own order? After providing the correct name shouldn't that be it? It's not like I could correctly guess a name for an order if it's not my own. Weird! Will not be returning.
Atmosphere: 2
Food: 4
Service: 1
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