Inexpensive but good pizza. Use their app to get the best deals.
Atmosphere: 5
Food: 5
Service: 5
Celia Spiropoulos
Need to get to work early and shovel the front., everyone was really having trouble walking to the door.
Atmosphere: 5
Food: 5
Service: 4
Chuck Janz
Went to pickup my order and it wasn't even started yet.
Atmosphere: 1
Food: 1
Service: 1
Anna Peer-Drake
The lady her name is Diana, when I was walking home on the cold windy day and it was super icy, I was walking half way freezing. She offered me a ride to take to the location I needed to be dropped off, she was truly an Angel! I give her the recognition of how wonderful kind lady she was! Thank you!
Service: 5
Claudia
I ordered one pizza. I did not receive it until an hour later. The tracker on the app kept telling me that my order would be delivered at a later time.Each time it was much later. I called the store and the team member put me on hold for a very long time, and I decided to go outside to look to see if it was delivered because he told me that on their end it showed that it had been delivered. I live on the second floor and had no way of knowing that it had been delivered because it was not confirmed until after I called the store. I called a second time to let a different team member know that I had received the pizza, but that it was cold and that was not a good experience for me. I decided to make a third call to speak with an actual manager whose name she said was Jessie and she was extremely unprofessional over the phone I had to ask her, her name and ask her if she was the manager, she did not ask me my name, I had to tell her who I was and why I was calling? She sounded annoyed by my request to receive a refund because of the guarantee by the Domino's website-If you do not have a good experience they either have to make it right or they have to give you a full refund. I was put on hold. The manager tried to make it right by asking me if I wanted them to send me a new pizza. I said, no I want my refund and she repeated to ask me again if I wanted a pizza because she was trying to make things right. I told her no, because I do not want to wait for another pizza,and I would just like my refund. I was put on hold again. This time the manager sounded rude, snotty, immature, and told me that because I checked the box to leave my delivery at the door that they would issue me a refund, but this would be the only time that they would ever do it and they would not do it again then she quickly said you should get your refund about 1 or 2 days Goodbye. I began to ask her If she was implying that I was the one at fault for my cold pizza and not her staff who was too incompetent to hit a confirmation button, then she said, you will get your refund in 1 to 2 days Goodbye and I kept trying to ask her because I wanted to know why she was being so rude to me because I'm a customer and she just sounded like she was almost laughing at me and hung up on me while I was still talking. I'm not sure who is the owner of this location but once I talk to them I hope they have the decency to listen to what a horrible experience I had.
Atmosphere: 1
Food: 1
Service: 1
Phillip Alvarado
Lenny and his crew are FAST, they are ACCURATE, they CARE, and their food is awesome. -PA
Atmosphere: 5
Food: 5
Service: 5
Lindsey Swenson
Very polite and friendly delivery drivers. My online orders have been consistently great.
Food: 5
Service: 5
John G
The app when ordering a pizza says 20 minutes, I wait at home 15 minutes and I’m 10 minutes away, I get there and very rudely the person says “it’s an AI not an actual time the store gives” well then why even have it on there? Now I sit in my vehicle for 30 minutes waiting, NEVER AGAIN!!!
Atmosphere: 1
Food: 3
Service: 1
Michael Bublitz
Its all good
Atmosphere: 4
Food: 4
Service: 4
Dana Corey
We love ordering from Dominoes. We use the app, which is super easy to order from, see coupons and customize your order. We’ve rarely had any issues with orders - 98 percent of the time it’s on point and consistently delicious (and as expected). Our delivery driver always handles our order with care and follows the instructions. The prices are great and food is tasty so it’s one of our favorites for something affordable and quick.
Ordered a sausage and cheese pizza and a pineapple and sausage pizza..... didn't get a pineapple and sausage. Got a pepperoni and sausage pizza, the sausage pizza i didn't get had a long piece of hair in it... called the store 3 times and it seems like nobody knows how to answer the phone or if they just dont want to answer..... this isn't the first time this happened... im very disappointed... to spend almost $30 on food to not get what you paid for and just get a piece of hair on the side is frustrating and disgusting.... whenever I go in there to order or pick up and order not a glove in site on anyone's hands. No hair nets or beard nets.... people that work there walk around and talk to you like they dont care....
Atmosphere: 1
Food: 1
Service: 1
Kim Pierringer
I wouldn’t have even given one star but that’s the only way to leave a review. We ordered one large cheese pizza and 3 large pepperoni pizzas and when we ate them, we realized the cheese was bad (literally sour) and the pepperonis were rancid. When we called to warn them, they told us we were wrong and stopped talking with us. We called back and had the same terrible (person was so rude) discussion and so drove the pizzas back to have them smell them and even taste them, but was treated so rudely and they refused to fix anything. They had our pizzas and still wouldn’t give our money back. We left empty handed and they kept our money. Be careful today especially, Aug. 6th, their toppings are rancid/bad. Heads up!!!
Dawn Weiss
We placed an order for delivery at 11:45am. The order came at 12:05, 20 minutes late. Food was cold. Called to report that food was cold and our dipping sauces (which I paid for) were missing and they said there was nothing they could do about it. Will not be ordering from Dominoes, West Bend again. Poor service.
Food: 2
Service: 1
michael rinner
Pizza was out on delivery for 30 minutes. Not to mention who knows how long it was sitting there before it even left. By the time I got the pizza it was cold.
Inexpensive but good pizza. Use their app to get the best deals.
Atmosphere: 5
Food: 5
Service: 5
Need to get to work early and shovel the front., everyone was really having trouble walking to the door.
Atmosphere: 5
Food: 5
Service: 4
Went to pickup my order and it wasn't even started yet.
Atmosphere: 1
Food: 1
Service: 1
The lady her name is Diana, when I was walking home on the cold windy day and it was super icy, I was walking half way freezing. She offered me a ride to take to the location I needed to be dropped off, she was truly an Angel! I give her the recognition of how wonderful kind lady she was! Thank you!
Service: 5
I ordered one pizza. I did not receive it until an hour later. The tracker on the app kept telling me that my order would be delivered at a later time.Each time it was much later. I called the store and the team member put me on hold for a very long time, and I decided to go outside to look to see if it was delivered because he told me that on their end it showed that it had been delivered. I live on the second floor and had no way of knowing that it had been delivered because it was not confirmed until after I called the store. I called a second time to let a different team member know that I had received the pizza, but that it was cold and that was not a good experience for me. I decided to make a third call to speak with an actual manager whose name she said was Jessie and she was extremely unprofessional over the phone I had to ask her, her name and ask her if she was the manager, she did not ask me my name, I had to tell her who I was and why I was calling? She sounded annoyed by my request to receive a refund because of the guarantee by the Domino's website-If you do not have a good experience they either have to make it right or they have to give you a full refund. I was put on hold. The manager tried to make it right by asking me if I wanted them to send me a new pizza. I said, no I want my refund and she repeated to ask me again if I wanted a pizza because she was trying to make things right. I told her no, because I do not want to wait for another pizza,and I would just like my refund. I was put on hold again. This time the manager sounded rude, snotty, immature, and told me that because I checked the box to leave my delivery at the door that they would issue me a refund, but this would be the only time that they would ever do it and they would not do it again then she quickly said you should get your refund about 1 or 2 days Goodbye. I began to ask her If she was implying that I was the one at fault for my cold pizza and not her staff who was too incompetent to hit a confirmation button, then she said, you will get your refund in 1 to 2 days Goodbye and I kept trying to ask her because I wanted to know why she was being so rude to me because I'm a customer and she just sounded like she was almost laughing at me and hung up on me while I was still talking. I'm not sure who is the owner of this location but once I talk to them I hope they have the decency to listen to what a horrible experience I had.
Atmosphere: 1
Food: 1
Service: 1
Lenny and his crew are FAST, they are ACCURATE, they CARE, and their food is awesome. -PA
Atmosphere: 5
Food: 5
Service: 5
Very polite and friendly delivery drivers. My online orders have been consistently great.
Food: 5
Service: 5
The app when ordering a pizza says 20 minutes, I wait at home 15 minutes and I’m 10 minutes away, I get there and very rudely the person says “it’s an AI not an actual time the store gives” well then why even have it on there? Now I sit in my vehicle for 30 minutes waiting, NEVER AGAIN!!!
Atmosphere: 1
Food: 3
Service: 1
Its all good
Atmosphere: 4
Food: 4
Service: 4
We love ordering from Dominoes. We use the app, which is super easy to order from, see coupons and customize your order. We’ve rarely had any issues with orders - 98 percent of the time it’s on point and consistently delicious (and as expected). Our delivery driver always handles our order with care and follows the instructions. The prices are great and food is tasty so it’s one of our favorites for something affordable and quick.
Food: 5
Service: 5
Restaurantji Recommends
Absolutely amazing stuffed crust pizza!!
Atmosphere: 5
Food: 5
Service: 5
Ordered a sausage and cheese pizza and a pineapple and sausage pizza..... didn't get a pineapple and sausage. Got a pepperoni and sausage pizza, the sausage pizza i didn't get had a long piece of hair in it... called the store 3 times and it seems like nobody knows how to answer the phone or if they just dont want to answer..... this isn't the first time this happened... im very disappointed... to spend almost $30 on food to not get what you paid for and just get a piece of hair on the side is frustrating and disgusting.... whenever I go in there to order or pick up and order not a glove in site on anyone's hands. No hair nets or beard nets.... people that work there walk around and talk to you like they dont care....
Atmosphere: 1
Food: 1
Service: 1
I wouldn’t have even given one star but that’s the only way to leave a review. We ordered one large cheese pizza and 3 large pepperoni pizzas and when we ate them, we realized the cheese was bad (literally sour) and the pepperonis were rancid. When we called to warn them, they told us we were wrong and stopped talking with us. We called back and had the same terrible (person was so rude) discussion and so drove the pizzas back to have them smell them and even taste them, but was treated so rudely and they refused to fix anything. They had our pizzas and still wouldn’t give our money back. We left empty handed and they kept our money. Be careful today especially, Aug. 6th, their toppings are rancid/bad. Heads up!!!
We placed an order for delivery at 11:45am. The order came at 12:05, 20 minutes late. Food was cold. Called to report that food was cold and our dipping sauces (which I paid for) were missing and they said there was nothing they could do about it. Will not be ordering from Dominoes, West Bend again. Poor service.
Food: 2
Service: 1
Pizza was out on delivery for 30 minutes. Not to mention who knows how long it was sitting there before it even left. By the time I got the pizza it was cold.
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