McDonald's
1140 S Main St, West Bend
(262) 338-1801
Recent Reviews
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Took longtime drive thru
French fries were cold and soft. Drive back around the drive thru to get a fresh order of fries. They were given to me.
Manager on staff was not polite at all, asked for our cups as he’s on his phone txting and hands them to me without looking up or saying anything!! I understand as a manager might have to be on your phone however do not do it at the front and ignore customers..
Fast and friendly service.
The BEST McDonald’s we’ve been to. Always timely, polite, and the food is always fresh. I don’t think we’ve ever had a wrong order from here and everyone is so kind. Zoe in particular is always so nice to me and my wife when we come in or swing by the drive through. We’ve lived in a handful of areas, but this is the best McDonald’s hands down. Thank you for all you do we appreciate the quality and service!
Treated us like crap when we went to sit in the play place. Then proceeded to yell at us for being in there past nine. They never told us it closed at nine till after. So rude and disrespectful.
They would not refund me my money on a partial payment when I did not have the rest!
The servers are usually friendly but seem rushed. Sandwiches are usually a little sloppy, but it's fast food, can't expect much better. Fries are floppy and underdone.
The fries just aren't what they use to be..
This McDonald's is alright for food but you have to watch what you get in your happy meals. I've gotten two pokemon boxes now with plush toys instead of the pokemon posters and cards.
Restaurantji Recommends
Not sure what’s happened recently but the quality in customer service has gone severely downhill. I’m not expecting outstanding service but basic respect would be nice.
They forgot half the kids happy meals and had an attitude when we came up to the counter to get the items missing. Rolling your eyes and loudly sighing when someone is kindly trying to retrieve the items they paid for is ridiculous. Cussing in the kids play area because it’s messy/chairs are moved… it’s where the kids tend to go so obviously the mess is a little more than usual… just flabbergasted at the treatment I witnessed to myself and other patrons. No one needs to go to work with a huge chip on their shoulder and take it out on others. Just unforgivable behavior frankly.
Also, since when do yall get annoyed when people order up front? If we are paying cash inside we have to so why the eye roll and irritation and rushing us through our order? I’ve worked customer service my whole life, I’d never treat a customer like this unless they were rude from the get.
Friendly staff
Messed up my order in the drive thru. Had to park and go in with 2 grandkids .
Good service and my coffee was hot, which is good, but my bacon egg and cheese bagel was cold. :(
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Mcchicken
This time they even gave me a free hashbrown
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcgriddles
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