The staff member named June embodies a positive attitude any hard working person would immediatly appreciate food is always good and he always greets with a smile and its greatly appreciated.
Atmosphere: 5
Food: 5
Service: 5
Jason
This is the best Wendy's I've been to in a long time, the folks that work there are great, and even though I only am there about once a month they remember me, the food is what I love and they have never disappointed me, always tasty and delicious, brings back memories of my childhood when it was a treat to visit Wendy's
Atmosphere: 5
Food: 5
Service: 5
Stephanie Durante
The dude at drive thru had excellent customer service and the fries were hot.
Atmosphere: 5
Food: 5
Service: 5
Kristie Badeau
I went to the weston, Wi location. We had 6 burgers and a chili. We got home and they forgot our burgers this was the second time this happened. I went back to get my burger and the manager was telling me that I got the burgers . I could see them seating there under the heat lamp. The day time manager is horrible she needs to get fired. Then someone had there daughter in the back. I told them the employee need to be trained more and the manager walk away. The older cashers was very nice and said sorry a few time.
Service: 1
Brianna Kenowski
Edit/update: I previously gave this location 5 stars when they first opened but service has rapidly declined with each visit and I don’t usually leave bad reviews (this is my only bad one) but I’m so angry. Made an online app order. Hours online stated open, menu boards on automated woman asked to take order. Long line of cars behind us. Everyone driving off after sitting so long. When we decide to drive off they weren’t even open anymore! What a joke! Not even a note on the ordering speaker stating hours or anything. Many previous times in the past they’ve made my sandwich wrong! The app won’t even refund anymore because of how many times it’s happened! I love Wendy’s but this location has let me down! Employees have always been very nice!
Original: So happy Wausau has a new Wendy’s! They just opened last week! It’s very busy but I get fresh food fast so far been there 3 times total at different times of the day! I was amazed how fast the drive thru was going on a busy day! Food is always good! :)
Atmosphere: 1
Food: 4
Service: 1
Troy Venus
Pretty poor overall service. Waited in line to order for 10 minutes, waited another 15 minutes for the order. All while only 3 other people inside total and just a handful of cars in the drive thru. Old lady at the register was so loud and obviously flustered by the little bit they had to do. No ketchup in the dispenser. Ordered a baconator that came with 2 half slices of bacon and loads of some sort of sauce. Was pretty gross I didn’t even finish it. All for a whopping $14.
Atmosphere: 1
Food: 2
Service: 1
Brad Thompson
Waited in line after ordering for over 20 min so 2 minivans could get their order instead of making them go inside. All for soggy nuggets. Avoiding this location forever
Atmosphere: 1
Food: 2
Service: 1
Vada Batsche
The food is a hit or miss.
Atmosphere: 3
Food: 3
Service: 5
Erica Suzda
I had ONE good experience here since they opened. I was hoping the bad experiences were due to training new employees but clearly not, as it keeps happening. I have had problems with both DoorDash and going in person. No wonder the last location closed.
- Ordered diet soda with no ice. Got extra ice and regular soda. - Received crispy chicken instead of grilled. - Order no tomato (due to an allergy), receive tomato. Can't just pick it off because it's juicy and touched everything. - Kids sized/Jr Frosty instead of a small. With how long it takes to receive orders there is absolutely time to double check for accuracy.
When diabetics receive items that aren't what they order it impacts dosing of medication. I couldn't eat the dinner that was paid for because it was so incorrect it would have put my blood sugars so high I would have been suffering for days. A treat every once in a while is something that everyone deserves.
Atmosphere: 1
Food: 1
Service: 1
Sarah Noblin
Update: I see this place has only gotten worse and gone down hill! Stand at the front counter for 5 minutes without even being acknowledged. An employee finally walked up front looked at us and walked away. Waited almost 20 minutes for one sandwich and potatoes only to be told they forgot they had a customer waiting for their food!!!!! So after waiting I called and was told we are so sorry we will refund your money and have your food right out to you! Their idea of right out was another 25 minutes! With service like this you will not last long!
Service and food was incredible. I have been here over 3 times in the last month and every time my food comes out exactly as I would want it to be. I am blown away at how nice and consistent ALL of the employees have been. So far, this Wendys has exceeded my every expectation for fast food. Thank you Wendys team!!!
Food: 5
Camron Kuczala
Not fast food if I have to wait half an hour in the drive thru
Josh Ricci
Terrible service and wait time
Atmosphere: 1
Food: 1
Service: 1
X V
Horrible service and experience.
Atmosphere: 1
Food: 2
Service: 1
Alex Radtke
I ordered a combo meal around 6-7pm(drive-thru) on a Monday night and everything was spectacular. The food and drink was everything I was hoping for and the service was on point.
The staff member named June embodies a positive attitude any hard working person would immediatly appreciate food is always good and he always greets with a smile and its greatly appreciated.
Atmosphere: 5
Food: 5
Service: 5
This is the best Wendy's I've been to in a long time, the folks that work there are great, and even though I only am there about once a month they remember me, the food is what I love and they have never disappointed me, always tasty and delicious, brings back memories of my childhood when it was a treat to visit Wendy's
Atmosphere: 5
Food: 5
Service: 5
The dude at drive thru had excellent customer service and the fries were hot.
Atmosphere: 5
Food: 5
Service: 5
I went to the weston, Wi location. We had 6 burgers and a chili. We got home and they forgot our burgers this was the second time this happened. I went back to get my burger and the manager was telling me that I got the burgers . I could see them seating there under the heat lamp. The day time manager is horrible she needs to get fired. Then someone had there daughter in the back. I told them the employee need to be trained more and the manager walk away. The older cashers was very nice and said sorry a few time.
Service: 1
Edit/update: I previously gave this location 5 stars when they first opened but service has rapidly declined with each visit and I don’t usually leave bad reviews (this is my only bad one) but I’m so angry. Made an online app order. Hours online stated open, menu boards on automated woman asked to take order. Long line of cars behind us. Everyone driving off after sitting so long. When we decide to drive off they weren’t even open anymore! What a joke! Not even a note on the ordering speaker stating hours or anything. Many previous times in the past they’ve made my sandwich wrong! The app won’t even refund anymore because of how many times it’s happened! I love Wendy’s but this location has let me down! Employees have always been very nice!
Original: So happy Wausau has a new Wendy’s! They just opened last week! It’s very busy but I get fresh food fast so far been there 3 times total at different times of the day! I was amazed how fast the drive thru was going on a busy day! Food is always good! :)
Atmosphere: 1
Food: 4
Service: 1
Pretty poor overall service. Waited in line to order for 10 minutes, waited another 15 minutes for the order. All while only 3 other people inside total and just a handful of cars in the drive thru. Old lady at the register was so loud and obviously flustered by the little bit they had to do. No ketchup in the dispenser. Ordered a baconator that came with 2 half slices of bacon and loads of some sort of sauce. Was pretty gross I didn’t even finish it. All for a whopping $14.
Atmosphere: 1
Food: 2
Service: 1
Waited in line after ordering for over 20 min so 2 minivans could get their order instead of making them go inside. All for soggy nuggets. Avoiding this location forever
Atmosphere: 1
Food: 2
Service: 1
The food is a hit or miss.
Atmosphere: 3
Food: 3
Service: 5
I had ONE good experience here since they opened. I was hoping the bad experiences were due to training new employees but clearly not, as it keeps happening. I have had problems with both DoorDash and going in person. No wonder the last location closed.
- Ordered diet soda with no ice. Got extra ice and regular soda.
- Received crispy chicken instead of grilled.
- Order no tomato (due to an allergy), receive tomato. Can't just pick it off because it's juicy and touched everything.
- Kids sized/Jr Frosty instead of a small.
With how long it takes to receive orders there is absolutely time to double check for accuracy.
When diabetics receive items that aren't what they order it impacts dosing of medication. I couldn't eat the dinner that was paid for because it was so incorrect it would have put my blood sugars so high I would have been suffering for days. A treat every once in a while is something that everyone deserves.
Atmosphere: 1
Food: 1
Service: 1
Update: I see this place has only gotten worse and gone down hill! Stand at the front counter for 5 minutes without even being acknowledged. An employee finally walked up front looked at us and walked away. Waited almost 20 minutes for one sandwich and potatoes only to be told they forgot they had a customer waiting for their food!!!!! So after waiting I called and was told we are so sorry we will refund your money and have your food right out to you! Their idea of right out was another 25 minutes! With service like this you will not last long!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service and food was incredible. I have been here over 3 times in the last month and every time my food comes out exactly as I would want it to be. I am blown away at how nice and consistent ALL of the employees have been. So far, this Wendys has exceeded my every expectation for fast food. Thank you Wendys team!!!
Food: 5
Not fast food if I have to wait half an hour in the drive thru
Terrible service and wait time
Atmosphere: 1
Food: 1
Service: 1
Horrible service and experience.
Atmosphere: 1
Food: 2
Service: 1
I ordered a combo meal around 6-7pm(drive-thru) on a Monday night and everything was spectacular. The food and drink was everything I was hoping for and the service was on point.
Atmosphere: 5
Food: 5
Service: 5
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