The Boathouse- Waterfront Dining & Bar

I had lunch at the Dells Boathouse restaurant today. I ordered the Cajun Shrimp Alfredo. The shrimp was not completely cooked. It was translucent on the inside. Our waitress brought out another plate of shrimp. Just by looking at it it was also translucent. The concern became will I get food poisoning from eating undercooked shrimp. The manager Crystal came to our table & said it was OK to eat shrimp that was not completely cooked. This of course this is not true! You can look that up online. Which we did. Besides I ordered cooked shrimp not half cooked shrimp. For a manager to suggest this & treat us with a lack of respect is totally unprofessional. For this reason I will not patronize this establishment.

Atmosphere: 5

Food: 1

Service: 3

Beautiful resturant/bar right in The Vue Hotel and on the river.
I had the ribeye dinner and was very disappointed. Very tough even with a steak knife to cut. I would have said something, however, bartender and our waiter were too busy on their phones/tablets to come check on our dinners. We finally got up and walked to them for our bill. I told our waiter about my steak and besides I'm sorry, nothing else was offered to make it right.
So disappointing for $100 dinner for two people.

Atmosphere: 5

Food: 2

Service: 2

One of the best salad bar in the area.

Atmosphere: 5

Food: 5

Service: 5

Lunch service at 11:30. Noon and no lunch service yet. Service super slow and lacking. Food ate was sub par. Better options in Dells.

Atmosphere: 4

Food: 1

Service: 1

So bad

Atmosphere: 1

Food: 1

Service: 1

If we could leave less than one star, we would. We sat ourselves and ordered food and drinks right away. There happened to be a table that had just finished dining when we sat down. Their half-eaten plates sat on their table with flies swarming them for the entirety of our experience at the boathouse (roughly an hour and a half). Our coffees took over a half an hour to arrive. In the meantime, we all finished our waters and never saw our waitress once, so our waters sat there empty. I should also mention that we were one of only three tables. I ordered a shake, which our waitress completely forget about. Upon reminding our waitress that I had ordered a shake an hour ago, she brought it out with no apology and still put it on the bill.
Fast forward to our food actually coming out, we were excited to eat as we had been waiting for nearly an hour.
Two of our four plates had hair in the food, which was the last straw for us. Putting the hair aside, the food itself wasn't even good. Our waitress took both of the plates that had hair on them and took them off our bill and did not bring out any food as an apology or at least a replacement.
The manager came out and did not offer a solution to our terrible dining experience. Not only was this the worst dining experience we had ever had, the response from management was terrible. We left after waiting an hour and not even enjoying a nice meal, or even a meal at all. Do NOT eat here, you will regret it the second you order your food.
Oh and by the way, our waters still never got refilled.

Atmosphere: 1

Food: 1

Service: 1

We came in for breakfast at 10am. Were told we couldn’t sit outside cause the servers would be cold. Then the hostess started seating others outside. Took awhile to get our coffees. my husband asked for cream and sugar we never saw it and then our meals came so we asked for cream and sugar and salt and then again no one came with either so we finally went inside and grabbed some salt and then someone checked on us and we said we need cream and sugar after he was halfway done with his coffee our food was Getting cold. Our server, Daisy then avoided us the entire time until the check was due. I love the view from this place in the atmosphere could be really fantastic, but the service was awful..

Atmosphere: 5

Food: 3

Service: 1

If you're from chicago, you will be disappointed. View is great. Food and service sucked. Took 30 min to get our coffees. Serve Starbucks drinks here and was awful. The pancakes and Canadian bacon were mediocre. My over easy eggs were great. The sourdough bread looked like white processed bread. Def not 4 stars. Very disappointed

Atmosphere: 4

Food: 2

Service: 1

Great food, decent service, love the view

Atmosphere: 4

Food: 4

Service: 3

We came for the river view and were blown away. The food was delicious, the combination of ingredients exploded on our palates. We ordered breakfast from the menu. The best part of the visit was the staff, especially Deisy, who was very friendly and attentive to our needs.

Atmosphere: 5

Food: 5

Service: 5

Very nice view. Definitely recommend this place for a dinner with a sunset on the river!
The risotto is delicious, the different fishes are all cooked the same and taste nothing special, not bad though.

Atmosphere: 5

Food: 4

Service: 5

We had lunch there and we enjoyed everything about this place food, service , atmosphere. Definitely coming back.

Atmosphere: 5

Food: 5

Service: 5

🚫 AVOID THIS HOTEL – FILTHY, UNSAFE, AND DISHONEST We arrived to celebrate my daughter’s birthday and were given a room that was absolutely filthy—bugs, stains, bad odor, and a leaking tub. We reported it right away, and even contacted Expedia. The hotel now claims we said nothing—a complete lie. They moved us to another room just as dirty. Even my 10-year-old had to explain to staff how unsanitary it was. That night, police were outside, and we were told we’d only get a refund if we left immediately—at midnight. We checked out that same day and booked another hotel. They offered a gift card to a place we’d never stay at again instead of owning up to the conditions. Now they’re denying everything. This review is to warn others—don’t trust the photos, and don’t risk your family’s safety.

Our family had a fantastic stay at The Vue. All the staff were knowledgeable, helpful, and genuinely friendly. The rooms were clean, well cared for, and smelled clean. The amenities were the best feature. The kids and I had a multitude of choices of fun to do within a 10 minute drive of our hotel. This made our stay convenient and packed full of great memories.

King "suite" is the equivalent of a college dorm room and not worth the price. $1900 for 4 nights. On the 5th floor with a balcony swarming with bugs. Beautiful view but impossible to sit out there. Walls are thin. We could hear everything in the room next to us. The place looks wore out. The bathroom is small. Provided shampoo was empty. Disappointed compared to expectation. We have stayed at much better places in the Dells for less. First and last time here.