Cracker Barrel Old Country Store

Fast service good food

Wheelchair accessibility: Yes

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Chicken Fried Steak

Our server was very friendly, but not very tentative to the table. We didn’t receive any refills on our drinks the whole time. The food was lukewarm and not one manager was present to talk to. Worst experience we have had at this location and we eat here once a week

Atmosphere: 2

Food: 1

Service: 1

Limited menu before Thanksgiving. But it's always great

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Country Fried Steak, Corn Muffins, Roast Beef, Friday Fish Fry, Pinto Beans

No napkins given, had to ask at end of meal because he never came back. Chicken in my Dumplings was every dry, I almost chocked on it and had a hard time swelling it.

Atmosphere: 2

Food: 1

Service: 1

Purchased the Thanksgiving family feast for dinner today.
Horrible. Tasteless. Not ever sure what the sweet potatoes casserole was?? Rolls was bland. Tried to season mashed potatoes. The dressing was disgusting.
Pies had a white crust like they were never baked!
NEVER AGAIN!! Not sure what's happened to cracker barrell. Food is just not good anymore

Food: 1

Pot roast was COLD !😬

Atmosphere: 4

Food: 2

Service: 4

Ordered the 5 dollar take home meals while we were there for dinner. Got home and heated up the meals and my mother-in law bit into her meatloaf and bit into a piece of metal. We called the business and all they offered was a free meal. Told them we wanted them to be aware of a potential issue. Kind of just brushing us off

Atmosphere: 4

Food: 2

Service: 4

Slow service, overwhelmed staff and kitchen, portions small and food lukewarm.

Atmosphere: 3

Food: 2

Service: 3

Kids loved the food.

Atmosphere: 4

Food: 4

Service: 4

They were very busy, but our server kept our drinks refilled and updated us on our orders. Very polite and efficient. One of my favorite places to eat.

Atmosphere: 5

Food: 5

Service: 5

Georgia is a great asset to Cracker Barrell in Huntington WV
She truly cares about customers and helps in any way she can.

Atmosphere: 5

Food: 5

Service: 5

Waiter done and excellent job

Parking: I have a mobility van sometimes you have to let out passenger then park because of the floorramp

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: At the Table, Reasonable Price, Carrots

I’ve been a loyal customer at Cracker Barrel and have always had great experiences, including once tipping a server $100 because the service was outstanding. However, this recent visit was disappointing. I ordered a chicken tender meal with three sides: macaroni and cheese, pinto beans, and the premium loaded tater tots. Instead, I was given plain tater tots without any explanation.

When my husband kindly pointed out the mistake, the server said she assumed it was cheaper and that we couldn't have the premium side without ordering it separately, which we never agreed to. She seemed irritated and took the plate back. When the dish returned, it was the same tots with cheese and bacon added on top, but still short of a full serving. It felt disrespectful to be served the same food we had already picked at.

The situation escalated when the staff began talking about us, and we could clearly see them doing so. It made us feel judged and uncomfortable. The manager came over, calling it a "misunderstanding," but the server's assumptions and rude behavior left a bad impression. I hope this serves as a reminder to handle customer concerns with respect and to avoid making assumptions. The experience was disappointing, and I left feeling judged instead of valued.

Atmosphere: 1

Food: 1

Service: 1

Order was incomplete when I got home.

Atmosphere: 3

Food: 5

Service: 3

We didn't like it because it had alcohol products. We are Christians so that a bad thing.