Cassie was our waitress and she was so sweet. Very good service:)
Atmosphere: 5
Food: 4
Service: 5
Jenna Owens
We went on 8/29 at 7pm est. I have been to quite a few different Rubys so pretty much know what to expect. This one fell far short in a few areas. The salad bar did not have mushrooms and boiled eggs, thats a staple for their salad bars. The quesadilla also has a side of salsa, they did not. Not being too technical but a quesadilla should have a decent amount of cheese, maybe 40%, they had 15% cheese and piled with steak. Now the service. The waiter was also the bartender, which I did not realize because we could not see the bar from our angle, they never asked us if we wanted to sit in the bar, so I did not request to. Though the server did not technically say anything in his dialogue out of line, his non verbal communication was poor for a server. When I asked him if they have salsa he said, no we do not. However it was his tone, which sounded irritated and stern. This made me irritated because its a quesadilla for crying out loud! I asked if they had tapatio, he said they tabasco, I asked if they had Chalula, again repeated Tabasco, didnt say anything incorrect but the tone, the irritation was obvious, which made me more irritated. After that, everything he was required to do was late to need, from the refill, to asking if we wanted the check, to bringing the check, to coming back to pay out. Then we had to use the portable machine and he had to instruct me through 5 different steps to process it. I shouldnt have to do this, a server should do it and then we fill out the rest. 90% of restaurants do this. I really wanted to leave a tip less then 20% but he was hovering over me and was afraid he would say something in his tone that would set me off so I just tipped 20%. Again his tone was stern in giving me instructions. I observed him conversing with a table 20 feet from ours and his personality was friendly and conversational, with us robotic and poor non verbal communication. And it wasn't like he was busy, I overheard him tell someone if had been dead the last few days. He purposely chose to serve us on his time after the salsa incident. We come to Harpers Ferry four times a year but will never come back to this Ruby Tuesdays
Atmosphere: 4
Service: 2
Ben Shirkey
Everything was great from the food to the service. Big thanks DeAnna for the great service!
Atmosphere: 5
Food: 5
Service: 5
Robert Pereira
The atmosphere of Ruby’s has gone downhill. The music that was playing was SO loud it could be heard from across the parking lot; you would think they were trying keep conversations from being heard. Kim Putnick was outstanding as always.
Food: 3
Service: 5
Martina Shull
Bartender Kim, as well as the entire staff at Barboursville, WV Ruby Tuesday's, always strive to make you feel welcome, cared for, and attended to the best of their abilities. It's a warm atmosphere and the servers and staff are absolutely AMAZING!
Anna Ousley
I placed an order online to be ready at a certain time. Went to pick it up on my lunch break, it wasn't ready.. no big deal I understand things happen. Upon leaving I notice it's the wrong food. I take it back, explain to the waitress it's wrong (she was very friendly and apologetic) the kitchen has to make my food right this time.. mind you I'm still using up my break time.. I get my food go back to work.. my food isn't done, the fish it still raw. I call back, by this point it's ridiculous but I was still as nice as I could be with all this.. The manager sounds as though he doesn't believe me than tells me he will bring my dinner to me.. I see him walking with MY dinner that I gave $19.87.. he is literally SWINGING IT from side to side almost in a 360° circle.. I am on a restricted diet and this place is 1 of 2 places I can eat within the mall.... but NEVER AGAIN
nene pack
Great service
Amanda Kinder
Thank you for such great service Patrick!
Brooke
Kim was excellent. She gave me my food to me in a timely manner. She always has a fantastic attitude. Will only eat in her section when she’s working.
sham rock
Our server was Alex and he was very nice. Great place to eat! 😃
Lack of meat on the Philly Cheesesteak sandwich. Too much salt in the meat and the white bread was grease-soaked. The Mashed potatoes were bland and the Cole slaw was spoiled. Waiter never came and checked back on us, nor did he ever bring our check. We had to get up and go to the podium at the entrance to get our check to pay our bill. Was not an option to leave a tip less than 18 percent. We wanted to customize it to just leave a three dollar tip for the terrible service and food. Won’t be returning.
Retro Toran
Me and my girlfriend went and got lunch at ruby Tuesday’s looking for something new and it did not disappoint at all, the food was great and out bartender kim was great, over all a nice vibe.
Caroline Carter
Me and my boyfriend went for a early dinner today and everything was great and our server Kim did a amazing job and making sure everything was right and with great hostility would come back!!
Heather Mackey
I have to say that I had the best server/bartender ever. She was very attentive and made the best drinks. She was very friendly and easy to talk to. I’m from Kentucky but will definitely stop in again when back in town. Thanks Kim!!
Cassie was our waitress and she was so sweet. Very good service:)
Atmosphere: 5
Food: 4
Service: 5
We went on 8/29 at 7pm est. I have been to quite a few different Rubys so pretty much know what to expect. This one fell far short in a few areas. The salad bar did not have mushrooms and boiled eggs, thats a staple for their salad bars. The quesadilla also has a side of salsa, they did not. Not being too technical but a quesadilla should have a decent amount of cheese, maybe 40%, they had 15% cheese and piled with steak. Now the service. The waiter was also the bartender, which I did not realize because we could not see the bar from our angle, they never asked us if we wanted to sit in the bar, so I did not request to. Though the server did not technically say anything in his dialogue out of line, his non verbal communication was poor for a server. When I asked him if they have salsa he said, no we do not. However it was his tone, which sounded irritated and stern. This made me irritated because its a quesadilla for crying out loud! I asked if they had tapatio, he said they tabasco, I asked if they had Chalula, again repeated Tabasco, didnt say anything incorrect but the tone, the irritation was obvious, which made me more irritated. After that, everything he was required to do was late to need, from the refill, to asking if we wanted the check, to bringing the check, to coming back to pay out. Then we had to use the portable machine and he had to instruct me through 5 different steps to process it. I shouldnt have to do this, a server should do it and then we fill out the rest. 90% of restaurants do this. I really wanted to leave a tip less then 20% but he was hovering over me and was afraid he would say something in his tone that would set me off so I just tipped 20%. Again his tone was stern in giving me instructions. I observed him conversing with a table 20 feet from ours and his personality was friendly and conversational, with us robotic and poor non verbal communication. And it wasn't like he was busy, I overheard him tell someone if had been dead the last few days. He purposely chose to serve us on his time after the salsa incident. We come to Harpers Ferry four times a year but will never come back to this Ruby Tuesdays
Atmosphere: 4
Service: 2
Everything was great from the food to the service. Big thanks DeAnna for the great service!
Atmosphere: 5
Food: 5
Service: 5
The atmosphere of Ruby’s has gone downhill. The music that was playing was SO loud it could be heard from across the parking lot; you would think they were trying keep conversations from being heard. Kim Putnick was outstanding as always.
Food: 3
Service: 5
Bartender Kim, as well as the entire staff at Barboursville, WV Ruby Tuesday's, always strive to make you feel welcome, cared for, and attended to the best of their abilities. It's a warm atmosphere and the servers and staff are absolutely AMAZING!
I placed an order online to be ready at a certain time. Went to pick it up on my lunch break, it wasn't ready.. no big deal I understand things happen. Upon leaving I notice it's the wrong food. I take it back, explain to the waitress it's wrong (she was very friendly and apologetic) the kitchen has to make my food right this time.. mind you I'm still using up my break time.. I get my food go back to work.. my food isn't done, the fish it still raw. I call back, by this point it's ridiculous but I was still as nice as I could be with all this.. The manager sounds as though he doesn't believe me than tells me he will bring my dinner to me.. I see him walking with MY dinner that I gave $19.87.. he is literally SWINGING IT from side to side almost in a 360° circle.. I am on a restricted diet and this place is 1 of 2 places I can eat within the mall.... but NEVER AGAIN
Great service
Thank you for such great service Patrick!
Kim was excellent. She gave me my food to me in a timely manner. She always has a fantastic attitude. Will only eat in her section when she’s working.
Our server was Alex and he was very nice. Great place to eat! 😃
Restaurantji Recommends
Lack of meat on the Philly Cheesesteak sandwich. Too much salt in the meat and the white bread was grease-soaked. The
Mashed potatoes were bland and the Cole slaw was spoiled. Waiter never came and checked back on us, nor did he ever bring our check. We had to get up and go to the podium at the entrance to get our check to pay our bill. Was not an option to leave a tip less than 18 percent. We wanted to customize it to just leave a three dollar tip for the terrible service and food. Won’t be returning.
Me and my girlfriend went and got lunch at ruby Tuesday’s looking for something new and it did not disappoint at all, the food was great and out bartender kim was great, over all a nice vibe.
Me and my boyfriend went for a early dinner today and everything was great and our server Kim did a amazing job and making sure everything was right and with great hostility would come back!!
I have to say that I had the best server/bartender ever. She was very attentive and made the best drinks. She was very friendly and easy to talk to. I’m from Kentucky but will definitely stop in again when back in town. Thanks Kim!!
Our server Kim is without a doubt the best!!
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