Got both our orders wrong and had to be made again.
Atmosphere: 2
Food: 2
Service: 2
Jenny Browning
This starbucks store is decent. Definitely better than the Merritts Creek and the 5th Ave locations. The coffees I have ordered are always the appropriate temperature and the taste is consistent. (The 5th ave location can make the same drink 3 days in a row and it tastes different every time)
Atmosphere: 4
Food: 4
Service: 4
Heather Childers
The people at this location need to learn how to read get a vanilla, sweet cream, cold brew, with no ice and they just handed me a black coffee with ice
Sharonaka Earp
Lobby was randomly closed on a Sunday morning after placing an online order to pickup inside. Instead had to sit in the drive thru for 30 minutes. It should’ve never allowed for an order to be picked up inside of not an option. Poor service and employees were less than nice about it when calling while sitting in the drive thru.
Service: 1
Kimberly Moore
Ordered on the app, said it would be ready by 642. Wasnt reaady till 650. While waiting on it, I saw 5 people walk in, get their drinks, had to go in and ask for my drink took another 5 to 7 minutes to get it. Never had this bad of experience at this store .
Atmosphere: 4
Food: 4
Service: 2
Donna Falls
I love the Strawberry Acai Lemonade. Its thr best on a hot day.
Atmosphere: 4
Food: 5
Service: 5
Rhonda Smith
Service is quick and friendly.
Atmosphere: 5
Service: 5
Dawn Kesgard
I love to get my favorite drink whenever I have a little extra money. Great service, but I always use the drive through
Service: 5
Linda Goad
James our barista was positive and friendly! He didn't have the item we ordered and he was so apologetic and friendly! Love great customer service like James!
Atmosphere: 5
Food: 5
Service: 5
Hannah Preece
They’re always so kind & quick when I go through the drive thru but today I went inside and sat with my son and they were all so kind and drew a bluey character on my son’s cup! 10/10 recommend this location.
I always get the best service when I come through in the morning!!! The staff is so friendly and sweet. I love and look forward to my morning coffee trip!!❤️❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Paul May
New building. Very fast drive thru. Always has your favorite ingredients for your favorite coffee.
Atmosphere: 5
Food: 4
Service: 5
Brittany Henry
I am a Starbucks brat!! I really like Tanyard. However, here lately its been a hit or miss on it being good.
Atmosphere: 5
Food: 4
Service: 5
lana B
I visit Starbucks regularly, this location, Teays Valley and Kroger locations in between, and each time I order, something seems to go wrong—whether it’s an issue with adding an extra shot of espresso, using a specific syrup, or other requests that should be standardized. It’s frustrating because I can’t easily return to have it corrected; I commute 30 minutes each way from work, so going back isn’t always an option.
This Starbucks visit is one of the few treats I allow myself, and it’s disappointing to have it consistently fall short. I was once promised my points back for an error, but I never received them. On another occasion, I was told I could have my drink remade, only to find out that policy only applies if the drink was made incorrectly, not if I didn’t like it. So, I wasted even more time trying to get it resolved.
The peppermint mocha taste like hot chocolate and toothpaste ?
For a brand that people like myself look forward to and invest thousands of dollars each year, these issues really add up. I hope Starbucks can acknowledge these concerns, as customers work hard for these small indulgences and expect them to be consistent.
I will say, the people are nice especially this one man the serves the window most mornings around 8:10-8:15 am. He is always so nice and smiles so big.
However, this was the last straw when the manager stepped in and refused to remake my drink or offer another relevant solution to my issue rather than refusing to retain business as a recurring and respectful customer.
Service: 4
Susan Bryan
I ordered a Chai tea hot, and was it hot, so hot that when I tried to drink it the lid popped off and the tea went all over me and my car. It made a slight burn on my arm and chest. The cup was flimsy, I called and reported it so this hopefully won’t happen to anyone else.
Got both our orders wrong and had to be made again.
Atmosphere: 2
Food: 2
Service: 2
This starbucks store is decent. Definitely better than the Merritts Creek and the 5th Ave locations. The coffees I have ordered are always the appropriate temperature and the taste is consistent. (The 5th ave location can make the same drink 3 days in a row and it tastes different every time)
Atmosphere: 4
Food: 4
Service: 4
The people at this location need to learn how to read get a vanilla, sweet cream, cold brew, with no ice and they just handed me a black coffee with ice
Lobby was randomly closed on a Sunday morning after placing an online order to pickup inside. Instead had to sit in the drive thru for 30 minutes. It should’ve never allowed for an order to be picked up inside of not an option. Poor service and employees were less than nice about it when calling while sitting in the drive thru.
Service: 1
Ordered on the app, said it would be ready by 642. Wasnt reaady till 650. While waiting on it, I saw 5 people walk in, get their drinks, had to go in and ask for my drink took another 5 to 7 minutes to get it. Never had this bad of experience at this store .
Atmosphere: 4
Food: 4
Service: 2
I love the Strawberry Acai Lemonade. Its thr best on a hot day.
Atmosphere: 4
Food: 5
Service: 5
Service is quick and friendly.
Atmosphere: 5
Service: 5
I love to get my favorite drink whenever I have a little extra money.
Great service, but I always use the drive through
Service: 5
James our barista was positive and friendly! He didn't have the item we ordered and he was so apologetic and friendly! Love great customer service like James!
Atmosphere: 5
Food: 5
Service: 5
They’re always so kind & quick when I go through the drive thru but today I went inside and sat with my son and they were all so kind and drew a bluey character on my son’s cup! 10/10 recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I always get the best service when I come through in the morning!!! The staff is so friendly and sweet. I love and look forward to my morning coffee trip!!❤️❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
New building. Very fast drive thru. Always has your favorite ingredients for your favorite coffee.
Atmosphere: 5
Food: 4
Service: 5
I am a Starbucks brat!! I really like Tanyard. However, here lately its been a hit or miss on it being good.
Atmosphere: 5
Food: 4
Service: 5
I visit Starbucks regularly, this location, Teays Valley and Kroger locations in between, and each time I order, something seems to go wrong—whether it’s an issue with adding an extra shot of espresso, using a specific syrup, or other requests that should be standardized. It’s frustrating because I can’t easily return to have it corrected; I commute 30 minutes each way from work, so going back isn’t always an option.
This Starbucks visit is one of the few treats I allow myself, and it’s disappointing to have it consistently fall short. I was once promised my points back for an error, but I never received them. On another occasion, I was told I could have my drink remade, only to find out that policy only applies if the drink was made incorrectly, not if I didn’t like it. So, I wasted even more time trying to get it resolved.
The peppermint mocha taste like hot chocolate and toothpaste ?
For a brand that people like myself look forward to and invest thousands of dollars each year, these issues really add up. I hope Starbucks can acknowledge these concerns, as customers work hard for these small indulgences and expect them to be consistent.
I will say, the people are nice especially this one man the serves the window most mornings around 8:10-8:15 am. He is always so nice and smiles so big.
However, this was the last straw when the manager stepped in and refused to remake my drink or offer another relevant solution to my issue rather than refusing to retain business as a recurring and respectful customer.
Service: 4
I ordered a Chai tea hot, and was it hot, so hot that when I tried to drink it the lid popped off and the tea went all over me and my car. It made a slight burn on my arm and chest. The cup was flimsy, I called and reported it so this hopefully won’t happen to anyone else.
Atmosphere: 4
Service: 5
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