Great food and service and the owner is a very kind person!!! Just had the spicy chicken penne pasta....level 1 spice!!! So awesome!!! You gotta try this dish!!! Tell them Bugsy sent you!!!
Atmosphere: 5
Food: 5
Service: 5
Elisete Chaves
If I could give zero stars, I absolutely would. Our family decided to try this place, but the experience was shocking from the moment we walked in. The restaurant wasn't busy, and we still waited quite a bit. What was a problem was the man at the front, who turned out to be the owner, loudly berating his staff in full view of customers. The level of unprofessionalism was unbelievable.
When a table finally opened, they tried to squeeze our entire family including our older relatives into a tiny area awkwardly shoved on the ends. My husband politely asked a waitress who the person yelling was, and the owner himself chimed in, barking that we could either take the undersized table or get out. No effort to accommodate us, no courtesy, no basic respect. Just pure attitude, and flat out rude!
We were absolutely stunned! This is the kind of behavior you’d expect from someone who has no interest in customer service or hospitality with anyone, anywhere. We walked out immediately, and based on the smell and appearance of the food we saw coming out, we’re honestly relieved we didn’t waste our money. Calling this “Italian food” would be generous and nothing looked remotely appetizing.
The owner’s treatment of her employees and customers is absolutely unacceptable. I’ll be warning anyone who asks. Businesses do decline when leadership behaves this way, and this one will be no exception.
Save your money, your time, and your sanity, go to an actual authentic Italian restaurant, not a hole in a wall pretending to be one.
Atmosphere: 1
Food: 1
Service: 1
Jamie Clay
My husband and I stopped in this evening and we really enjoyed our visit. The food came in large portions, was nicely presented, hot and tasted wonderful. We couldn’t have asked for better service. Our waitress was very attentive and polite. It was just a really nice atmosphere. We will be returning customers.
Atmosphere: 5
Food: 5
Service: 5
Scott
Stopped in for lunch by myself, ordered a small calzone it was huge. I brought the rest of it home to eat, I highly recommend this place!🙂
Atmosphere: 5
Food: 5
Service: 5
Mikey Richmond
Omg hands down amazing food and quick service my favorite place around pizza is amazing burgers are amazing cheesecake banging and omg banging fried green tomatoes
Atmosphere: 5
Food: 5
Service: 5
Howard Meadows
The food.
Atmosphere: 5
Food: 5
Service: 5
Gregg Ginn
Everything was good but we were disappointed to learn at checkout the drinks were not refillable. Had we ordered Pepsi products they would have included refills but the Coke was sold by the individual can. We wish our waitress had done a better job of explaining this as we would have gladly switched to Pepsi. We felt we were set up. Wait staff was great other than this. As we checked out the cashier said we would have been better off buying a 2 liter! When we said that this was not offered, she offered no apology or explanation. This just left us with a feeling of being suckered punched. Again food & staff were good, but something like this does not sit well with us. Probably will not be back.
Atmosphere: 4
Food: 4
Service: 3
David Rainey
Excellent food, great price, friendly staff. 😃❤️
Atmosphere: 5
Food: 5
Service: 5
Belinda Mazyck
Suberb, this restaurant understand do unto others as yourself. The food was hot, packaged well & delicious, and their delivery man came quickly. All this made my day and was the best food and service after searching a number of other restaurants in the Beckley WV area and reading bad food and service reviews in the area. I thought l was not going to find food after my vehicle broke down in this area. Casablanca made my day. Thanks
Atmosphere: 5
Food: 5
Service: 5
Gillian Oley
Great food and even better service. The owner is so kind and generous. Really can't recommend this place enough!
Wish it was closer to me so I could go more often!
Great food and service and the owner is a very kind person!!! Just had the spicy chicken penne pasta....level 1 spice!!! So awesome!!! You gotta try this dish!!! Tell them Bugsy sent you!!!
Atmosphere: 5
Food: 5
Service: 5
If I could give zero stars, I absolutely would. Our family decided to try this place, but the experience was shocking from the moment we walked in. The restaurant wasn't busy, and we still waited quite a bit. What was a problem was the man at the front, who turned out to be the owner, loudly berating his staff in full view of customers. The level of unprofessionalism was unbelievable.
When a table finally opened, they tried to squeeze our entire family including our older relatives into a tiny area awkwardly shoved on the ends. My husband politely asked a waitress who the person yelling was, and the owner himself chimed in, barking that we could either take the undersized table or get out. No effort to accommodate us, no courtesy, no basic respect. Just pure attitude, and flat out rude!
We were absolutely stunned! This is the kind of behavior you’d expect from someone who has no interest in customer service or hospitality with anyone, anywhere. We walked out immediately, and based on the smell and appearance of the food we saw coming out, we’re honestly relieved we didn’t waste our money. Calling this “Italian food” would be generous and nothing looked remotely appetizing.
The owner’s treatment of her employees and customers is absolutely unacceptable. I’ll be warning anyone who asks. Businesses do decline when leadership behaves this way, and this one will be no exception.
Save your money, your time, and your sanity, go to an actual authentic Italian restaurant, not a hole in a wall pretending to be one.
Atmosphere: 1
Food: 1
Service: 1
My husband and I stopped in this evening and we really enjoyed our visit. The food came in large portions, was nicely presented, hot and tasted wonderful. We couldn’t have asked for better service. Our waitress was very attentive and polite. It was just a really nice atmosphere. We will be returning customers.
Atmosphere: 5
Food: 5
Service: 5
Stopped in for lunch by myself, ordered a small calzone it was huge. I brought the rest of it home to eat, I highly recommend this place!🙂
Atmosphere: 5
Food: 5
Service: 5
Omg hands down amazing food and quick service my favorite place around pizza is amazing burgers are amazing cheesecake banging and omg banging fried green tomatoes
Atmosphere: 5
Food: 5
Service: 5
The food.
Atmosphere: 5
Food: 5
Service: 5
Everything was good but we were disappointed to learn at checkout the drinks were not refillable. Had we ordered Pepsi products they would have included refills but the Coke was sold by the individual can. We wish our waitress had done a better job of explaining this as we would have gladly switched to Pepsi. We felt we were set up. Wait staff was great other than this. As we checked out the cashier said we would have been better off buying a 2 liter! When we said that this was not offered, she offered no apology or explanation. This just left us with a feeling of being suckered punched. Again food & staff were good, but something like this does not sit well with us. Probably will not be back.
Atmosphere: 4
Food: 4
Service: 3
Excellent food, great price, friendly staff. 😃❤️
Atmosphere: 5
Food: 5
Service: 5
Suberb, this restaurant understand do unto others as yourself. The food was hot, packaged well & delicious, and their delivery man came quickly. All this made my day and was the best food and service after searching a number of other restaurants in the Beckley WV area and reading bad food and service reviews in the area. I thought l was not going to find food after my vehicle broke down in this area. Casablanca made my day. Thanks
Atmosphere: 5
Food: 5
Service: 5
Great food and even better service. The owner is so kind and generous. Really can't recommend this place enough!
Wish it was closer to me so I could go more often!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
yummy and great staff! would love to return to again if I find myself in the area. would absolutely recommend
Good food, good service : )
Atmosphere: 5
Food: 4
Service: 5
Service is good
Atmosphere: 1
Food: 2
Service: 5
Always a pleasure to bring my family here. Huge portions, and great service
Atmosphere: 5
Food: 5
Service: 5
The absolute Best garlic pepperoni knots
Atmosphere: 5
Food: 5
Service: 5
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