I haven't eaten here in years, and I remember why. Market"fresh" salad made up of rotten lettuce, rotten strawberries, and 3 blueberries. I almost forgot, Wendy's used to be "Where is the beef?" I'm stuck here asking, "Where is the chicken?" The biggest problem of all I hear is Chick-fil-A being known as a Christian restaurant; this salad was definitely un-Christian-like. When I want Chick-fil-A, I will go to Christiansburg and not here at the mall.
Atmosphere: 3
Food: 1
Service: 3
Tim Lastinger
Often I would have nothing negative to say about chick-fil-a however, this location does not offer the full menu. No chicken noodle soups offered here.
Parking: No valet parking is offered at this location- DO NOT TRUST anyone who says otherwise
We ordered through the app and went to do curbside pickup for the first time. When we started to eat, there were several issues. The weirdest/worst was one of the sandwiches had no top bun! There were no napkins, no forks for the Mac n chz and 2 Mayos for the 5 sandwiches that we ordered mayo on all (should have been 5 Mayos and it clearly said that on the receipt). We didn't check at the pickup area because out of all of the times we've been to Chick-fil-A (from coast to coast) we've NEVER had an issue. I called but no one answered the phone so I left a message asking for a call back but that was almost 2 weeks ago! Clearly, this location could use some more help and possibly better training? I don't believe this is a coincidence... Been to dozens of locations and never had any issues.
Food: 2
Service: 2
Justin Neidig
You know what you're getting, buuuut it's in a strange mall.
I have been eating at this chick fil since 1980s today I was more disappointed than I have ever been in my now 45 years of life. I went before work to get my so called free nuggets or sandwich for nurses when I was told because it was still breakfast that I could not get my free item. How disgusting on my way to work a 12 hour shift thst I didn't want to be late for that I was DENIED my free item.can someone explain the difference in nugget minis and nuggets well if it was the tiny biscuits they could have kept them . I get to work and all of our ER staff is refused free items by chick fil et... we asked if we could call orders in and send our badges with one person to pick it up. Ah obviously we can't all leave the er for an item. So now chick fil et corporations you no longer stand out for your customer service as you once did. What is the big decline in your people pleasing skills? No one was out to steal anything from your rich company. I am disappointed and can go to all the other chains that treat customers like a nobody since chick fil et doesn't do any better service, why bother going. Happy nurses week hope some of you got your food. Business are closing left and right. Your customer service can make or break your success.
Service was good Food was also
I haven't eaten here in years, and I remember why. Market"fresh" salad made up of rotten lettuce, rotten strawberries, and 3 blueberries. I almost forgot, Wendy's used to be "Where is the beef?" I'm stuck here asking, "Where is the chicken?" The biggest problem of all I hear is Chick-fil-A being known as a Christian restaurant; this salad was definitely un-Christian-like. When I want Chick-fil-A, I will go to Christiansburg and not here at the mall.
Atmosphere: 3
Food: 1
Service: 3
Often I would have nothing negative to say about chick-fil-a however, this location does not offer the full menu. No chicken noodle soups offered here.
Parking: No valet parking is offered at this location- DO NOT TRUST anyone who says otherwise
Wheelchair accessibility: It is accessible
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Dr Pepper, Grilled Chicken Sandwich Meal, Chick-Fil-A Deluxe Sandwich
The area was very crowded and very loud.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Grilled Nuggets Kid's Meal, Dr Pepper, Chick-Fil-A Deluxe Sandwich, Chick-Fil-A Chicken Sandwich, Mac & Cheese
We ordered through the app and went to do curbside pickup for the first time.
When we started to eat, there were several issues. The weirdest/worst was one of the sandwiches had no top bun!
There were no napkins, no forks for the Mac n chz and 2 Mayos for the 5 sandwiches that we ordered mayo on all (should have been 5 Mayos and it clearly said that on the receipt).
We didn't check at the pickup area because out of all of the times we've been to Chick-fil-A (from coast to coast) we've NEVER had an issue.
I called but no one answered the phone so I left a message asking for a call back but that was almost 2 weeks ago!
Clearly, this location could use some more help and possibly better training? I don't believe this is a coincidence... Been to dozens of locations and never had any issues.
Food: 2
Service: 2
You know what you're getting, buuuut it's in a strange mall.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Spicy Chicken Sandwich
Love CFA!!
Atmosphere: 5
Food: 5
Service: 5
Never had an issue with this store, I always recommend using the app because you never know how long the line is to order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Chicken Sandwich
always great
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chick-Fil-A Grilled Chicken Club Sandwich
I have been eating at this chick fil since 1980s today I was more disappointed than I have ever been in my now 45 years of life. I went before work to get my so called free nuggets or sandwich for nurses when I was told because it was still breakfast that I could not get my free item. How disgusting on my way to work a 12 hour shift thst I didn't want to be late for that I was DENIED my free item.can someone explain the difference in nugget minis and nuggets well if it was the tiny biscuits they could have kept them . I get to work and all of our ER staff is refused free items by chick fil et... we asked if we could call orders in and send our badges with one person to pick it up. Ah obviously we can't all leave the er for an item. So now chick fil et corporations you no longer stand out for your customer service as you once did. What is the big decline in your people pleasing skills? No one was out to steal anything from your rich company. I am disappointed and can go to all the other chains that treat customers like a nobody since chick fil et doesn't do any better service, why bother going. Happy nurses week hope some of you got your food. Business are closing left and right. Your customer service can make or break your success.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Good food, mall is dated.
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: It's in the mall.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Grilled Nuggets Kid's Meal, Grilled Chicken Sandwich
The place opens at 10am and it's already dirty they really should learn how to clean before opening or closing
Atmosphere: 4
Food: 4
Service: 4
The place opens at 10am and it's already dirty they really should learn how to clean before opening or
Atmosphere: 4
Food: 4
Service: 4
Has the mall feel... was good as always. The food was fresh and hot...
Atmosphere: 4
Food: 5
Service: 5
Loading...