We placed a $72 order to be delivered. When they delivered food was missing. I tried to call but got customer service who transferred me to the local store. They wouldn't answer the phone. My husband drove there after paying a delivery fee and a driver tip. When my husband arrived he was given an attitude and told they don't answer the phone because of prank calls. the phone was still ringing where I was trying to call and they wouldn't answer. By the time my husband got the pizza we were missing, all our food was cold that was delivered. We order often but looks like this may lose our business. I don't have money to throw away like that on cold food or stores that don't care enough to answer their phone.
Jessica Bradshaw
Awesome food and atmosphere from this Pizza Hut. I've been to some in the past where the employees aren't friendly and the pizza taste sour. Everything on the bufet bar was delicious! i am so glad you brought the bar back.
Atmosphere: 5
Food: 5
Service: 5
S. R.
Not sure what has changed but this location has gotten so much worse over the last year. I only order in the app and for the drive-thru. I can't stress enough how the food is always late; not half of the time or most of the time, but always. Waiting is 2-3 times longer than the given ready pickup time. A 40 min - 1 hour wait, and often the food isn't right. Whoever runs the franchise in the area must not care as the problem is ongoing. Go to Dominos instead. It's amazing how fast they prepare your food and aren't late 👍🏻
Food: 3
Service: 1
K Davis
Two hour wait and still no pizza. All drive through and carry out orders were being filled. Dining room had several full tables that walked out because of no food. Bluefield VA Pizza Hut Leatherwood Lane
Atmosphere: 1
Food: 1
Service: 1
Carla Surratt
We received our appetizer after 1 hour and 45 minutes. At 2 hours we said forget the pizza and paid $18.51 for 3 drinks and 1 order of bread sticks. We watched all carry out and drive thru order filled.
Atmosphere: 1
Food: 1
Service: 1
Jason Fitzko
Absolutely horrible... ordered pizza for delivery at 6:30 and 2 hours later still no delivery called back and wa put on hold after asking for manager and never got to talk to anyone after a 30 minute wait just hung up. Eat too go pizza hut. Another awesome way to lose customers. If I could give zero or negative stars I would
April Turner
I placed an order at 7:40pm, the apps estimated delivery arrival was 8:09-8:21pm, it was 8:30pm and still no arrival. I called the store, waited about 6-7 minutes just for someone to check the status of my order. The lady told me it'd be another 15-20 minutes, so that made the estimate delivery around 9:00pm. After 9:10pm I called the store again, the gentleman on the phone stated that they do not have delivery drivers anymore, and that it's up to the mercy of Doordash. He also stated that it's up to the Doordash person to show up whenever they want, and that Pizzahut strongly encourages customers to pick up their order instead. I resquested a refund, which I got, and around 9:35pm I got a notification on the app that the Doordash driver picked up my canceled order and were on the way. They proceeded to drive past my house and confirmed that my order was handed to me. I called the Dasher and he said that my order was canceled so he didn't drop it off. Why give the Dasher a order that was already canceled? Worst experience ever and I will never order from this Pizzahut again.
Rob mellen
Ordered food for pick up and it did say ready on the board but had to wait literally 10 minutes to be able to get the attention of a worker. A couple of workers walked by with faces buried in cell phones and heard other workers yelling in the back about other people schedules and who was and wasn't supposed to be there and a few just hanging out talking . No customers in dining so I guess they don't need workers up front at all. Service isn't what it used to be
Didn't receive my order and customer service was very rude
Atmosphere: 1
Food: 1
Service: 1
Timberlee Fowler
Ordered $100 worth of food and waited over an hour after arriving and the food was burnt and incorrect. Didn’t get the pizza we ordered and the wrong wing flavors. Will no longer be ordering here anymore.
Atmosphere: 1
Food: 1
Service: 1
James Reed
Order pizza was supposed to be ready in 15 minutes. Took almost 45 minutes.
Service: 2
Steve Walker
Tried to call In my order as I left home but after the 20 minute drive over there they had only picked up to ask me to hold so I went in and placed my order then after another 30 minute wait the order was incorrect and the wings were so greasy.
We placed a $72 order to be delivered. When they delivered food was missing. I tried to call but got customer service who transferred me to the local store. They wouldn't answer the phone. My husband drove there after paying a delivery fee and a driver tip. When my husband arrived he was given an attitude and told they don't answer the phone because of prank calls. the phone was still ringing where I was trying to call and they wouldn't answer. By the time my husband got the pizza we were missing, all our food was cold that was delivered. We order often but looks like this may lose our business. I don't have money to throw away like that on cold food or stores that don't care enough to answer their phone.
Awesome food and atmosphere from this Pizza Hut. I've been to some in the past where the employees aren't friendly and the pizza taste sour. Everything on the bufet bar was delicious! i am so glad you brought the bar back.
Atmosphere: 5
Food: 5
Service: 5
Not sure what has changed but this location has gotten so much worse over the last year. I only order in the app and for the drive-thru. I can't stress enough how the food is always late; not half of the time or most of the time, but always. Waiting is 2-3 times longer than the given ready pickup time. A 40 min - 1 hour wait, and often the food isn't right. Whoever runs the franchise in the area must not care as the problem is ongoing. Go to Dominos instead. It's amazing how fast they prepare your food and aren't late 👍🏻
Food: 3
Service: 1
Two hour wait and still no pizza. All drive through and carry out orders were being filled. Dining room had several full tables that walked out because of no food.
Bluefield VA Pizza Hut Leatherwood Lane
Atmosphere: 1
Food: 1
Service: 1
We received our appetizer after 1 hour and 45 minutes. At 2 hours we said forget the pizza and paid $18.51 for 3 drinks and 1 order of bread sticks. We watched all carry out and drive thru order filled.
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrible... ordered pizza for delivery at 6:30 and 2 hours later still no delivery called back and wa put on hold after asking for manager and never got to talk to anyone after a 30 minute wait just hung up. Eat too go pizza hut. Another awesome way to lose customers. If I could give zero or negative stars I would
I placed an order at 7:40pm, the apps estimated delivery arrival was 8:09-8:21pm, it was 8:30pm and still no arrival. I called the store, waited about 6-7 minutes just for someone to check the status of my order. The lady told me it'd be another 15-20 minutes, so that made the estimate delivery around 9:00pm. After 9:10pm I called the store again, the gentleman on the phone stated that they do not have delivery drivers anymore, and that it's up to the mercy of Doordash. He also stated that it's up to the Doordash person to show up whenever they want, and that Pizzahut strongly encourages customers to pick up their order instead. I resquested a refund, which I got, and around 9:35pm I got a notification on the app that the Doordash driver picked up my canceled order and were on the way. They proceeded to drive past my house and confirmed that my order was handed to me. I called the Dasher and he said that my order was canceled so he didn't drop it off. Why give the Dasher a order that was already canceled? Worst experience ever and I will never order from this Pizzahut again.
Ordered food for pick up and it did say ready on the board but had to wait literally 10 minutes to be able to get the attention of a worker. A couple of workers walked by with faces buried in cell phones and heard other workers yelling in the back about other people schedules and who was and wasn't supposed to be there and a few just hanging out talking . No customers in dining so I guess they don't need workers up front at all. Service isn't what it used to be
Atmosphere: 1
Food: 2
Service: 1
It been 2hrs and still no pizza
Atmosphere: 1
Food: 3
Service: 1
Didn’t get all of my order. Again!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Didn't receive my order and customer service was very rude
Atmosphere: 1
Food: 1
Service: 1
Ordered $100 worth of food and waited over an hour after arriving and the food was burnt and incorrect. Didn’t get the pizza we ordered and the wrong wing flavors. Will no longer be ordering here anymore.
Atmosphere: 1
Food: 1
Service: 1
Order pizza was supposed to be ready in 15 minutes. Took almost 45 minutes.
Service: 2
Tried to call In my order as I left home but after the 20 minute drive over there they had only picked up to ask me to hold so I went in and placed my order then after another 30 minute wait the order was incorrect and the wings were so greasy.
Atmosphere: 1
Food: 2
Service: 1
Always great food and fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks
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