Charleys Cheesesteaks

Never disappoints been coming here since 2015 great food

Atmosphere: 5

Food: 5

Service: 5

the women who took my order. her name is Mackenzie, was not only rude to me. But every customer before me as well. not welcoming at all and very disrespectful. I’ve only eaten here once before this.. definitely a bad experience here.

Atmosphere: 1

Food: 3

Service: 1

I love the food here and always have, but I am dying to know why during my visit I saw the lady who took my order, also cooked my food. I thought “Surely a big chain located in the mall can afford to adequately staff their establishment” then I heard 2 employees in the back, who conveniently came out once the work was done, on their phones. Shame on management for allowing this to happen, I asked for the ladies name before I left to give her some recognition for busting her ass doing 2 jobs, I guarantee she’s not getting paid to do both! Shout out to Helena for being a great employee! I hope she get the recognition she deserves.

Atmosphere: 1

Food: 4

Service: 5

Love this place, Charleys in particular never fails to impress. Helena the cashier at the Charleys makes our entire experience so enjoyable, always happy and constantly pleasing customers in an efficient and her service exceeds expectations, excellent customer service with a lovely smile!!!! Thank you to this establishment for providing perfection everytime!!!! Never leave!!!

Atmosphere: 5

Food: 5

Service: 5

They canceled my online order after letting me wait an hour in a half! And I haven't been refunded For the order.. They waited until the time my order was supposed to be delivered to cancel it. So I sit an hour and a half Just to be let down!

Service: 1

So delicious food, and wonderful service
I think i have to visit it a lot and a lot
Thanks for good service

Atmosphere: 5

Food: 5

Service: 5

So tasty food and very good service

so the food it's very good

Atmosphere: 5

Food: 5

Service: 5

Really good food and good price services is a wonderful, so tasty food thanks

Delicious food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Buffalo Sauce

Really good food for a good price, though service is lacking. I don't use ice in my drink as the ice melts and makes my drink awful, which is why I usually request "no ice," yet my drink is always filled with ice. Quality restaurants listen to their customers.

Atmosphere: 4

Food: 4

Service: 2

This place has really fallen off. Charley's used to be my go to at the food court, but the last few years the service, quality and cleanliness of the store front has dropped significantly even with it not being busy.

Atmosphere: 2

Food: 3

Service: 2

The lady with glasses up front with the employee ID name Yasser was very rude and rushed our order and acted like she hated her job. Worst customer service around.

Atmosphere: 1

Food: 3

Service: 1

Food was old and stale and cold. The person who took the order was rude acted like they didn't want to be here

Atmosphere: 2

Food: 1

Service: 1

Charlie’s is and has been a staple of food court dining. Today was no different as my wife and I walked up ready to order our usual. The young woman who took our order, was void of any and all personality and had no sense of customer service. She was rude, and appeared to hate her job. Very dry and when we asked her about condiments, as the condiment bin was empty, she talked down to us as she pointed out the (empty) condiment bin. She then proceeded to grab a handful of packets and throw them into the bin with disgust. When we told McKenzie thank you she walked away without any further acknowledgment..I don’t know what is going on in her personal life maybe she was having a bad day but maybe she should get some retraining on customer service as she works in the service industry.

Atmosphere: 1

Food: 5

Service: 1