Charleys Cheesesteaks

Love this place, Charleys in particular never fails to impress. Helena the cashier at the Charleys makes our entire experience so enjoyable, always happy and constantly pleasing customers in an efficient and her service exceeds expectations, excellent customer service with a lovely smile!!!! Thank you to this establishment for providing perfection everytime!!!! Never leave!!!

They canceled my online order after letting me wait an hour in a half! And I haven't been refunded For the order.. They waited until the time my order was supposed to be delivered to cancel it. So I sit an hour and a half Just to be let down!

Service: 1

So delicious food, and wonderful service
I think i have to visit it a lot and a lot
Thanks for good service

Atmosphere: 5

Food: 5

Service: 5

So tasty food and very good service

so the food it's very good

Atmosphere: 5

Food: 5

Service: 5

Really good food and good price services is a wonderful, so tasty food thanks

Delicious food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Buffalo Sauce

Really good food for a good price, though service is lacking. I don't use ice in my drink as the ice melts and makes my drink awful, which is why I usually request "no ice," yet my drink is always filled with ice. Quality restaurants listen to their customers.

Atmosphere: 4

Food: 4

Service: 2

This place has really fallen off. Charley's used to be my go to at the food court, but the last few years the service, quality and cleanliness of the store front has dropped significantly even with it not being busy.

Atmosphere: 2

Food: 3

Service: 2

The lady with glasses up front with the employee ID name Yasser was very rude and rushed our order and acted like she hated her job. Worst customer service around.

Atmosphere: 1

Food: 3

Service: 1

Food was old and stale and cold. The person who took the order was rude acted like they didn't want to be here

Atmosphere: 2

Food: 1

Service: 1

Charlie’s is and has been a staple of food court dining. Today was no different as my wife and I walked up ready to order our usual. The young woman who took our order, was void of any and all personality and had no sense of customer service. She was rude, and appeared to hate her job. Very dry and when we asked her about condiments, as the condiment bin was empty, she talked down to us as she pointed out the (empty) condiment bin. She then proceeded to grab a handful of packets and throw them into the bin with disgust. When we told McKenzie thank you she walked away without any further acknowledgment..I don’t know what is going on in her personal life maybe she was having a bad day but maybe she should get some retraining on customer service as she works in the service industry.

Atmosphere: 1

Food: 5

Service: 1

Food was old and stale and cold. The person who took the order was rude acted like they didn't want to be

Atmosphere: 2

Food: 1

Service: 1

I ordered food a little bit ago and went and picked it up came home to eat and my sandwhich was so terrible it was like soup so much liquid in the container my sub turned into a soup so gross the only good thing about that place is the cheese they put on the fries like half of my fries werent even cooked all the way i will defently never eat there again!

Atmosphere: 1

Food: 1

Service: 1

The absolute BEST Philly Cheesesteaks{& Chicken Cheesesteaks} EVER!! I'm a Philly Chik and hubby is a LI guy and we're always wary when a restaurant claims that they make "true/authentic" Philly or Philly~style Cheesesteaks. Charley's Cheesesteaks actually SURPRISED us!! Just WISH that when you order thru DD that DD stopped with the added charges..it's quite upsetting when you are told one price and then SURPRISE it's HIGHER!! I will DEFINITELY be taking that up with DD for sure!! Oh BTW..pretty pls allow "notes~directions"..For example I LUV my onions burnt..reminds me of when my Dad cooked Home~made Philly Cheesesteaks, also pls take out the inside of the rolls..this allows your Steak & fixins to be a little more secure in the hoagie roll, tomatoes & mayo are avail on the Chicken CS but not the Original Philly CS..it's definitely worth getting extra steak plus extra steak, cheese, & onions{don't forget adding bacon!}. We've never had just the normal serving size..they say they're "overstuffed" but "ALOT" of places claim that..so we ordered extra..again it's definitely worth adding extra or extra~extra..yea yea not healthy but take a bite and a very BIG "Yummy"..For a "chain" restaurant it's a very good surprise..and to be completely honest they're better than our old fav restaurant{dare I say their name..oh why not?} Johnny D's located in Cburg. Sorry JD's..idk what happened but i..we are sadly disappointed with the last phone call when I tried ordering from ya's. And we were faithful customers & supporters of ya's for a VERY long time EVEN when I was snubbed! Anyhoo...ty Charley's!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak, Chicken Philly Steak