Often a good experience. Ive definitely had problems with orders (both dine-in and takeout) though, but overall 4/5.
Atmosphere: 4
Food: 4
Service: 3
Rich Simpson
My wife and I ordered the combination appetizer it was cold and had to send it back. I ordered the bacon cheeseburger with no lettuce but with mayonnaise and got no mayonnaise but plenty of lettuce. The food my wife ordered was OK at best but not for the price. The manager came around and asked the tables around us how the service was but never asked my wife and I. I wonder if that is because she has brown skin and I'm white? I'm really disappointed in Clarksburg Texas Roadhouse probably won't be back for a long time.
Atmosphere: 2
Food: 2
Service: 2
Nickey
I normally love to go to TRH. I have been to this location 3 times now, and each time I have had something happen that made me regret patronizing the establishment. Last night's dinner failure was the last time I will visit this location for a long time. We were seated promptly, in a booth near the entrance to the kitchen on the opposite side of the bar. This made it possible for me to watch the line dancing and the food coming out of the kitchen. I will admit that I wasn't sure what I wanted, so I took 10 minutes to order. The server seemed friendly enough. We got our drinks after a few minutes, and then I got my side salad after a few more minutes, and then 45 minutes went by, and we never got our food. We finally got the attention of one of the managers and asked what was going on. The server never realized we didn't have our food and did not say anything when she dropped off more drinks at our table. So the manager went to check and supposedly, the kitchen misplaced our check, or another server took our food to the wrong table. We finally got one of the items an appetizer sampler, it seemed like it was sitting under the heat lamp the whole time. There was cheese sprinkled all over the boneless wings weirdly, the wings were not mild, they were hot, and it was just all around disappointing. My food came out next. Nothing was wrong, just basic chicken strips and sweet potato. The manager stopped by again at this point to let us know that our child's kids' meal was being made right away. So a few more minutes go by, and we now have a kids meal. After 10 more minutes, a second kids' meal comes out of the kitchen for our table. This leads me to believe that the kitchen was not at fault, and the waitress likely never put in our order. The manager gave us a little card with a free appetizer when you buy 2 entrees for our next visit. Honestly, I was going to give it to the next table over until it fell on the floor under the table. I can't see myself coming back and using it at this location. I can usually count on TRH for a decent dining experience. This is no longer the case. I did get to see the line dancing a second time while I was there, which is a first for me. They must dance once an hour. If you want some really great chicken strips check out the FOP, I visited there recently for the first time, and they blow TRH away.
Atmosphere: 3
Food: 1
Service: 1
Melissa Randolph Callison
Texas Roadhouse, how in the world do you mess up and not have rolls? The ingredients are out of stock? What???
The drinks come out and they are set down in the wrong place twice, I ask for sauce for chicken critters, it doesn’t come out, my steak is under cooked. Oh and they save the worst for last, they ran out of steak fries, they serve us grade school crinkle cut fries.
I’m upset by the whole experience. Texas Roadhouse, do better.
Matthias
We went there for my mom's birthday during the week at 5pm it wasn't full, yet we still had to wait almost and hour to get our food and when they served it it was room temperature. The burgers where good but the fries too salty to eat, the same with my sauteed mushrooms too salty. My daughter's chicken was ok but she didn't even eat half of it because she didn't like it that much. My mom's pulled pork was good but like I said everything was served room temperature and almost an hour wait even tho it wasn't full. And when we paid and just left a few dollar tip ( because we're not rich) the server was snippy and rude! We will never come back to that place. And by the way we had a kids coupon for a free meal and gave it to the server. But she still put it on the bill! So we told her and we got it refunded in cash. Won't recommend that place
Atmosphere: 3
Food: 2
Service: 2
Justina B
food was great, and my server was amazing, very kind, and attentive! :)
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mac & Cheese, Fresh Rolls, House Salad
Dilbert LeadBetter
Wife and I went to RH lastnight. It was quite busy so this might of had been the cause of our meals not up to par,. We ordered the portobello mushroom chicken, it was over cooked and actually the mushrooms were almost black and no sauce and the chicken was very dry. The last time we were there the same meal was a nice brown color and moist and juicy. Going to give RH a break for a while. quality has gotten worst of the past few months.
Atmosphere: 3
Food: 1
Service: 4
Chuck Marks
Just isn’t what it used to be. Food is mediocre nowadays. It’s turned into a get you in and get you out place. Good problem to have just wish the quality of the food would go back to what it once was.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Cactus Blossom
Sandra Wells
Texas Roadhouse
Dani Drive
Fort Myers, Florida
Our recent visit to Texas Roadhouse was a great experience overall, despite a small hiccup with our order. We ordered an 8-ounce sirloin (medium) with a baked potato, a salad, and their signature fresh-baked yeast rolls. When the steak arrived, it was unfortunately well-done instead of medium.
However, the service team quickly turned things around. Our waitress, Kassie, was attentive and immediately addressed the issue. Shortly after, Tracy, the floor manager, personally brought our corrected order back to the table and apologized for the mistake. Their professionalism and quick response really stood out.
Aside from this, everything else was perfect. The food was delicious, the rolls were warm and fluffy, and the call-ahead seating made our arrival seamless. We only waited a few minutes before being seated, which is always a plus.
Texas Roadhouse continues to be one of our go-to spots for great food and friendly service. Mistakes happen, but their commitment to making things right keeps us coming back. Highly recommend!
Frank Linger
Waited 1.5 hours to be seated, manager said they'd give us a couple appetizers which never happened. However the waitresses that took care of our group was amazing.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Hot Rolls, Fresh Rolls, Cactus Blossom, Steak Dinner
FOOD is always amazing. What I can't stand is being handed small plates for our appetizer and they are cover in water.. no one took no time to dry them off before giving them to me. This is the third time it's happened! IF I wanted plates like that I could do that at home. The whole idea of dining out is no dishes.
Atmosphere: 5
Food: 5
Service: 1
josh lepp
I have been to this roadhouse many times and this last trip was by far the worst. the hottest called our name 3 times I told her I was there each time and she acted like I said nothing. our waitress seemed like she wanted to be anywhere but there and serving us was a burden. our steaks were undercooked and not seasoned at all. over half of the country fried sirloin was breading. the mac n cheese was grainey and cold. we got no plates with our starters and we're never offered refills. Needless to say the entire experience left a bad taste in our mouths.
Atmosphere: 2
Food: 2
Service: 3
Chad Findley
Only complaint i had was having to wait to be seated because of dancing. But, that's a minor inconvenience. Good place to go.
Atmosphere: 5
Food: 5
Service: 4
alaine slater
Nice place to get a steak. Food is always consistently good across the chain. Bartender was nice.
Often a good experience. Ive definitely had problems with orders (both dine-in and takeout) though, but overall 4/5.
Atmosphere: 4
Food: 4
Service: 3
My wife and I ordered the combination appetizer it was cold and had to send it back. I ordered the bacon cheeseburger with no lettuce but with mayonnaise and got no mayonnaise but plenty of lettuce. The food my wife ordered was OK at best but not for the price. The manager came around and asked the tables around us how the service was but never asked my wife and I. I wonder if that is because she has brown skin and I'm white? I'm really disappointed in Clarksburg Texas Roadhouse probably won't be back for a long time.
Atmosphere: 2
Food: 2
Service: 2
I normally love to go to TRH. I have been to this location 3 times now, and each time I have had something happen that made me regret patronizing the establishment. Last night's dinner failure was the last time I will visit this location for a long time. We were seated promptly, in a booth near the entrance to the kitchen on the opposite side of the bar. This made it possible for me to watch the line dancing and the food coming out of the kitchen. I will admit that I wasn't sure what I wanted, so I took 10 minutes to order. The server seemed friendly enough. We got our drinks after a few minutes, and then I got my side salad after a few more minutes, and then 45 minutes went by, and we never got our food. We finally got the attention of one of the managers and asked what was going on. The server never realized we didn't have our food and did not say anything when she dropped off more drinks at our table. So the manager went to check and supposedly, the kitchen misplaced our check, or another server took our food to the wrong table. We finally got one of the items an appetizer sampler, it seemed like it was sitting under the heat lamp the whole time. There was cheese sprinkled all over the boneless wings weirdly, the wings were not mild, they were hot, and it was just all around disappointing. My food came out next. Nothing was wrong, just basic chicken strips and sweet potato. The manager stopped by again at this point to let us know that our child's kids' meal was being made right away. So a few more minutes go by, and we now have a kids meal. After 10 more minutes, a second kids' meal comes out of the kitchen for our table. This leads me to believe that the kitchen was not at fault, and the waitress likely never put in our order. The manager gave us a little card with a free appetizer when you buy 2 entrees for our next visit. Honestly, I was going to give it to the next table over until it fell on the floor under the table. I can't see myself coming back and using it at this location. I can usually count on TRH for a decent dining experience. This is no longer the case. I did get to see the line dancing a second time while I was there, which is a first for me. They must dance once an hour. If you want some really great chicken strips check out the FOP, I visited there recently for the first time, and they blow TRH away.
Atmosphere: 3
Food: 1
Service: 1
Texas Roadhouse, how in the world do you mess up and not have rolls? The ingredients are out of stock? What??? The drinks come out and they are set down in the wrong place twice, I ask for sauce for chicken critters, it doesn’t come out, my steak is under cooked. Oh and they save the worst for last, they ran out of steak fries, they serve us grade school crinkle cut fries. I’m upset by the whole experience. Texas Roadhouse, do better.
We went there for my mom's birthday during the week at 5pm it wasn't full, yet we still had to wait almost and hour to get our food and when they served it it was room temperature. The burgers where good but the fries too salty to eat, the same with my sauteed mushrooms too salty. My daughter's chicken was ok but she didn't even eat half of it because she didn't like it that much. My mom's pulled pork was good but like I said everything was served room temperature and almost an hour wait even tho it wasn't full. And when we paid and just left a few dollar tip ( because we're not rich) the server was snippy and rude! We will never come back to that place. And by the way we had a kids coupon for a free meal and gave it to the server. But she still put it on the bill! So we told her and we got it refunded in cash. Won't recommend that place
Atmosphere: 3
Food: 2
Service: 2
food was great, and my server was amazing, very kind, and attentive! :)
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mac & Cheese, Fresh Rolls, House Salad
Wife and I went to RH lastnight. It was quite busy so this might of had been the cause of our meals not up to par,. We ordered the portobello mushroom chicken, it was over cooked and actually the mushrooms were almost black and no sauce and the chicken was very dry. The last time we were there the same meal was a nice brown color and moist and juicy. Going to give RH a break for a while. quality has gotten worst of the past few months.
Atmosphere: 3
Food: 1
Service: 4
Just isn’t what it used to be. Food is mediocre nowadays. It’s turned into a get you in and get you out place. Good problem to have just wish the quality of the food would go back to what it once was.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Cactus Blossom
Texas Roadhouse Dani Drive Fort Myers, Florida Our recent visit to Texas Roadhouse was a great experience overall, despite a small hiccup with our order. We ordered an 8-ounce sirloin (medium) with a baked potato, a salad, and their signature fresh-baked yeast rolls. When the steak arrived, it was unfortunately well-done instead of medium. However, the service team quickly turned things around. Our waitress, Kassie, was attentive and immediately addressed the issue. Shortly after, Tracy, the floor manager, personally brought our corrected order back to the table and apologized for the mistake. Their professionalism and quick response really stood out. Aside from this, everything else was perfect. The food was delicious, the rolls were warm and fluffy, and the call-ahead seating made our arrival seamless. We only waited a few minutes before being seated, which is always a plus. Texas Roadhouse continues to be one of our go-to spots for great food and friendly service. Mistakes happen, but their commitment to making things right keeps us coming back. Highly recommend!
Waited 1.5 hours to be seated, manager said they'd give us a couple appetizers which never happened. However the waitresses that took care of our group was amazing.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Hot Rolls, Fresh Rolls, Cactus Blossom, Steak Dinner
Restaurantji Recommends
FOOD is always amazing. What I can't stand is being handed small plates for our appetizer and they are cover in water.. no one took no time to dry them off before giving them to me. This is the third time it's happened! IF I wanted plates like that I could do that at home. The whole idea of dining out is no dishes.
Atmosphere: 5
Food: 5
Service: 1
I have been to this roadhouse many times and this last trip was by far the worst. the hottest called our name 3 times I told her I was there each time and she acted like I said nothing. our waitress seemed like she wanted to be anywhere but there and serving us was a burden. our steaks were undercooked and not seasoned at all. over half of the country fried sirloin was breading. the mac n cheese was grainey and cold. we got no plates with our starters and we're never offered refills. Needless to say the entire experience left a bad taste in our mouths.
Atmosphere: 2
Food: 2
Service: 3
Only complaint i had was having to wait to be seated because of dancing. But, that's a minor inconvenience. Good place to go.
Atmosphere: 5
Food: 5
Service: 4
Nice place to get a steak. Food is always consistently good across the chain. Bartender was nice.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steamed Broccoli, Steak Dinner
Great food. Great service and no wait
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Rolls, Fresh Rolls, Cheese Fries, Steak Fries, Steak Dinner
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