McDonald's
5448 Big Tyler Rd, Cross Lanes
(304) 776-6985
Recent Reviews
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Nice stop
Atmosphere: 5
Food: 5
Service: 5
So apparently they were under a boil water advisory. Due to this they only offer 12oz cans of soda which is fine. The problem I have with this is due to them not being able to serve fountain soda they are charging an extra $.40 to $.60 per soda. I get that it’s not their fault but it’s not the customers fault either. Mgmt said that’s just what it is. Employees have absolutely no customer service skills at this location.
Atmosphere: 1
Food: 3
Service: 1
Genuinely want to thank the gentleman that took mine & my daughter’s order today. Absolutely FANTASTIC customer service! You made her day as well as mine. I wish I’d got your name so I could thank you properly. Thanks again & wishing you nothing but the best young man 💯 (He had an Afro, light brown eyes, & was pretty tall.) like I said idk his name, but give that man a raise. I know how important these reviews are for employees in such industries. I used to work fast food. Extremely grateful to you sir!
Atmosphere: 5
Food: 5
Service: 5
Just came to look at the other reviews. I knew I couldn’t be the only one. This is the worst McDonald’s I have ever been to. Have not been there once that we didn’t have to wait over 20 minutes. Or get the wrong food. Slow slow. slow.
Small McDonald's but food was good (glad to see snack wraps back) and the staff was really helpful, especially the young man who delivered it. I wish I'd asked his name. He also offered to take my tray when I was done as he was cleaning the counter. Please thank him if you can figure out who it was.
Atmosphere: 4
Food: 5
Service: 5
Food was ok...missing onions on hamburgers. Multiple flies in the small dining area. Yuck 🤮 I don't recommend going here!!
Atmosphere: 1
Food: 3
Service: 2
The meal deals are good
Atmosphere: 4
Food: 5
Service: 5
Everything was good except coffee was cold and they forgot the cream. We were traveling thru so did not go back. Friendliness was excellent.
Food: 5
Service: 5
Rarely do they get your special order correct, they are very slow. You have to beg for ketchup even when you've ordered fries. I ordered the new chicken strips and they are the worst strip I have seen one of them is not even 1/8 inch thick and they are disgusting
i swear every time i order or doordash food, there is always a long hair in my burger.
Restaurantji Recommends
You get what you pay for
WORST McDonalds ever. “fast food” yet it takes over 10-15 min to even get ur food. I even have to remind them that I ordered and I’ve been waiting so long. The workers do not care at all. Do not go here, save ur time and go to a better McDonalds.
I went in to eat lunch and there was knowone at the counter. The whole operation seemed to be in complete disarray. The only bright spot was the young man whose job appeared to be an expediter, front counter, and delivery to the cars outside. Meanwhile we are all waiting to be waited on and then waiting to get our food. They call it fast food but not at this McDonald's unless you are drive through. There was a guy there that was picking up for delivery and he had to wait 25 minutes for his order. Then another guy has to bring his burger back 3 times because it was wrong. As I was walking out and passing a lady eating she was remarking how the food was not very good but then again mine was not so good either.
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Ordered on the mobile app - tried to pick up at the drive through. They asked us to pull to the mobile parking spot. We had to wait 30 mins, the food was cold, they messed up the order gave us the wrong food, and they served about 7 cars that were behind us in line.
I Visited McDonald's about 2 weeks ago Or 2 years ag0 Update: i really knew the food i got here is “lunch” food.
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