One of the fastest and best McDonald's locations I've been to in the area
Food: 5
Service: 5
Roxann Urch
Husband said best breakfast sandwich he's had in quite awhile from any McDonald's
Atmosphere: 4
Food: 5
Service: 5
Terry Tripp
15 minutes for a black coffee. Someone threw up in the urinal.
Jerry Meadows
Not sure who gets the blame, the less than stellar store manager, or the owners for not addressing the consistent mismanagement. I rarely leave negative reviews but this one needs to be pointed out. Too many times the Cross Lanes store has equipment down or they're out of products. Many who may read this would have to agree because it's true honest facts. I've learned that it's worth the drive to go elsewhere for service. I can't really rate the food because I hardly get what I ask for. Extremely disappointed.
Atmosphere: 3
Service: 1
NATS
Tried to go through drive-through last night. The drive-through attendant kept saying hold on a minute hold on a minute never did come to the drive-through more than 5 to 6 minutes. Sitting in line snapped at me and my wife through the drive-through several times. I drove off and you guys can stuff that McDonald’s up your backside. I’ll never come there again. when we drove by, he was talking to someone in the drive-through. I guess he was too busy visiting to serve the public. I went to Wendy’s. It was better.
Service: 1
FisherT
No consistency.Just a hit and miss all the time.Mostly your order is messed up not made right or you get stale fries that have been sitting.Knowing they have been and still serve them.Laziness to not want to make fresh.Especially if you go after 7pm good luck with having any good food.
Atmosphere: 2
Food: 2
Service: 2
Holly Hudson
Staff confused by lost orders. My food was ok.
Atmosphere: 4
Food: 4
Service: 4
Dank Zoot
Just driving through and needed a quick bite.
Atmosphere: 4
Food: 3
Service: 4
Brian Lewis
I'm not one to complain, but Everytime I go through this drive thru my food is always messed up. All I wanted was the snack wrap meal with NO LETTUCE and low and behold it's loaded with lettuce and no ranch? I just don't understand, even the ticket they attach to the snack wrap itself says no lettuce. My 8 year old could get these orders correct more than the workers here.
So apparently they were under a boil water advisory. Due to this they only offer 12oz cans of soda which is fine. The problem I have with this is due to them not being able to serve fountain soda they are charging an extra $.40 to $.60 per soda. I get that it’s not their fault but it’s not the customers fault either. Mgmt said that’s just what it is. Employees have absolutely no customer service skills at this location.
Atmosphere: 1
Food: 3
Service: 1
That Learning Dude
Genuinely want to thank the gentleman that took mine & my daughter’s order today. Absolutely FANTASTIC customer service! You made her day as well as mine. I wish I’d got your name so I could thank you properly. Thanks again & wishing you nothing but the best young man 💯 (He had an Afro, light brown eyes, & was pretty tall.) like I said idk his name, but give that man a raise. I know how important these reviews are for employees in such industries. I used to work fast food. Extremely grateful to you sir!
Atmosphere: 5
Food: 5
Service: 5
Keith A Marchal
Just came to look at the other reviews. I knew I couldn’t be the only one. This is the worst McDonald’s I have ever been to. Have not been there once that we didn’t have to wait over 20 minutes. Or get the wrong food. Slow slow. slow.
Diane Huffman
Small McDonald's but food was good (glad to see snack wraps back) and the staff was really helpful, especially the young man who delivered it. I wish I'd asked his name. He also offered to take my tray when I was done as he was cleaning the counter. Please thank him if you can figure out who it was.
Big mac was good, biscuits are too hard though.
Atmosphere: 4
Food: 4
Service: 4
One of the fastest and best McDonald's locations I've been to in the area
Food: 5
Service: 5
Husband said best breakfast sandwich he's had in quite awhile from any McDonald's
Atmosphere: 4
Food: 5
Service: 5
15 minutes for a black coffee. Someone threw up in the urinal.
Not sure who gets the blame, the less than stellar store manager, or the owners for not addressing the consistent mismanagement.
I rarely leave negative reviews but this one needs to be pointed out. Too many times the Cross Lanes store has equipment down or they're out of products. Many who may read this would have to agree because it's true honest facts. I've learned that it's worth the drive to go elsewhere for service. I can't really rate the food because I hardly get what I ask for. Extremely disappointed.
Atmosphere: 3
Service: 1
Tried to go through drive-through last night. The drive-through attendant kept saying hold on a minute hold on a minute never did come to the drive-through more than 5 to 6 minutes. Sitting in line snapped at me and my wife through the drive-through several times. I drove off and you guys can stuff that McDonald’s up your backside. I’ll never come there again. when we drove by, he was talking to someone in the drive-through. I guess he was too busy visiting to serve the public. I went to Wendy’s. It was better.
Service: 1
No consistency.Just a hit and miss all the time.Mostly your order is messed up not made right or you get stale fries that have been sitting.Knowing they have been and still serve them.Laziness to not want to make fresh.Especially if you go after 7pm good luck with having any good food.
Atmosphere: 2
Food: 2
Service: 2
Staff confused by lost orders. My food was ok.
Atmosphere: 4
Food: 4
Service: 4
Just driving through and needed a quick bite.
Atmosphere: 4
Food: 3
Service: 4
I'm not one to complain, but Everytime I go through this drive thru my food is always messed up. All I wanted was the snack wrap meal with NO LETTUCE and low and behold it's loaded with lettuce and no ranch? I just don't understand, even the ticket they attach to the snack wrap itself says no lettuce. My 8 year old could get these orders correct more than the workers here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Nice stop
Atmosphere: 5
Food: 5
Service: 5
So apparently they were under a boil water advisory. Due to this they only offer 12oz cans of soda which is fine. The problem I have with this is due to them not being able to serve fountain soda they are charging an extra $.40 to $.60 per soda. I get that it’s not their fault but it’s not the customers fault either. Mgmt said that’s just what it is. Employees have absolutely no customer service skills at this location.
Atmosphere: 1
Food: 3
Service: 1
Genuinely want to thank the gentleman that took mine & my daughter’s order today. Absolutely FANTASTIC customer service! You made her day as well as mine. I wish I’d got your name so I could thank you properly. Thanks again & wishing you nothing but the best young man 💯 (He had an Afro, light brown eyes, & was pretty tall.) like I said idk his name, but give that man a raise. I know how important these reviews are for employees in such industries. I used to work fast food. Extremely grateful to you sir!
Atmosphere: 5
Food: 5
Service: 5
Just came to look at the other reviews. I knew I couldn’t be the only one. This is the worst McDonald’s I have ever been to. Have not been there once that we didn’t have to wait over 20 minutes. Or get the wrong food. Slow slow. slow.
Small McDonald's but food was good (glad to see snack wraps back) and the staff was really helpful, especially the young man who delivered it. I wish I'd asked his name. He also offered to take my tray when I was done as he was cleaning the counter. Please thank him if you can figure out who it was.
Atmosphere: 4
Food: 5
Service: 5
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