Pizza Hut
5458 Big Tyler Rd, Cross Lanes
(304) 776-5918
Recent Reviews
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Got my order in before closing time, get a call telling me me order came in after 11pm, I got an email that states it went in 10 mins before that, if an order comes in and your still open, you do not call the customer and give them a sorry excuses, (there’s no door dashers this late” lol than why after you cancel my order I just door dashed a bother restaurant. I’ll be calling corp tomorrow 😡
Atmosphere: 1
Food: 1
Service: 1
Delivery service sucks. I understand having to use a third party to deliver. But if I had that door dasher from tonight in front of me, I’d chew them out. Dashers…. CUSTOMERS CANT SEE DOORDASH DROP OFFS!
Pizza Hut, please explain to them that they have to knock on the door or we won’t know My fiancé was sitting in the living room by the door waiting for delivery and the dasher walked up at some point and left the food on our wet doormat. And we didn’t know until he left to get a remade order and the boxes were on the ground, pizza cold. The five stars is for the Pizza Hut staff, they’re great. Door dash is trash.
Food: 5
Service: 3
It looks like a monkey spilled something into these wings. They are supposed to be honey barbecue
Atmosphere: 3
Food: 2
Service: 3
I placed an on line order on 10/11. They charged my card two times. I have been trying since then to get my money back but all I get is the run around, both from the store employees and from emails using complaint/contact form. Sorry to say, I definitely won’t be getting pizza from them anymore. They have lost my family’s business. There are too many pizza places here to put up with this. The pizzas were good, so I gave two stars rather than one.
Food: 5
Service: 1
Absolutely amazing service!
Service: 5
Ordered a meat lover and added cup pepperoni, black olive and pesto...was charged for it, it's on the receipt, just didn't get it!
Atmosphere: 1
Food: 3
Service: 3
place has went to pot ordered checked cash and Pizza Hut doesn’t have drivers they use DoorDash woman pulls up guy in passenger seat no shirt she had no change took my food and said I got to get change and I will be back 45 minutes later I call the store they say call door dash I do they call driver she’s still trying to bum enough money to give me change won’t order unless pickup from now on
Come back tonight to add I took a chance got breadsticks tonight and I’m staring at unseasoned and no sauce to dip them in pieces of bread u been warned
Atmosphere: 1
Food: 1
Service: 1
Place done hired DoorDash for delivery good luck all I can say I ordered got a woman with a guy with no shirt on in passenger seat and they carry absolutely no change not worth it call store manager is special doesn’t understand or doesn’t care
Clean restaurant. Newer building and the employees are always on point with how they prepare the food. They're always working in a timely manner.
Atmosphere: 4
Food: 5
Service: 5
Went inside the store and ordered a Pizza. The guy took my money never washed his hands. I started making my pizza. I ask him, are you required to wear gloves?And he said no. So I don't know where his hands had been. So I told him I wanted my money back and he gave me my money back, and I called pizza hut, and they did absolutely nothing. You should make your employees wear gloves. You don't know where their hands have been.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Horrible. Order wasn't ready! they just started making the order when I arrived. The employee said sorry we are 20 pizzas behind , yet one guy went out to smoke his vape, the later another guy went out took a personal phone call, I know it personal because he was loud. So if those guys had time to take a break there was xno need for them to be behind . My finance works for door dash and it made he
r delivery late. Plus there was a out 3 or other dashers waiting as well
Atmosphere: 1
Food: 1
Service: 1
Took an hour for the food, and the person working the counter was very rude. Will not be back
Gluten free is an option at this Pizza Hut! I have Celiac and was excited to have my own pizza with my kids! James was VERY accommodating! And it is Delicious! I highly recommend!
They just CANNOT get it right at this location, I have tried so many times ... done with these clowns 🤡
I ordered from here TWICE!! On line, and the next day they charged my card almost 8$ in a TIP. Which I didn’t give a card tip!! Do not use your card they will manually take money off your card. WHICH IS FRAUD!!!!!!
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