KFC
122 Whitewater Ave, Fayetteville
(304) 574-2419
Recent Reviews
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You should believe all of the one star reviews. DO NOT order from this location.
I placed a mobile order for pick up, drove to the store and waited over half an hour and then once I got home I ended up having missing items: 5 chicken tenders, a biscuit and several sauces. I called the store about these issues and the person who answered and identified themselves as the store manager said that there is nothing that they could do other than have me return to pick up the missing items. I stated that I wanted refunded as it was such an awful experience and because of the missing food. I was told that since the order went through the app that he could not refund it and that I would have to contact the corporate offices. No fast food is worth this hassle. Plus, if it's going take half a hour plus anyway, find somewhere to sit and have a better meal than what this dumpster fire of a KFC will provide you.
Atmosphere: 1
Food: 1
Service: 1
On dec 12 2025 at 530pm we endured a 30 minute wait to get our food through the drive through after placing a mobile order. Was instructed to pull ahead and the food would he brought out. They claimed to be waiting on tenders. After 20 minutes of sitting in the car we proceeded to walk inside and wait another 15 before our food was given to us. Upon inspecting the bag we noticed a family portion of fried and all 6 sauces were missing. Really sucks to have a bucket of chicken with no sauces to dip them in. Avoid this place at all cost. It is a waste of time. The people working this KFC are as incompetent as they come.
Atmosphere: 1
Food: 1
Service: 1
The chicken tasted great and service was amazing also was talked into the pie poppers and they where great!
Atmosphere: 5
Food: 5
Service: 5
I went thru and ordered a 12 piece nugget meal. Waited in line for about 13 min ish, when I paid for my food I was told to park. Cool I thought I was getting really fresh food, when I opened my food or looked old or overcooked. The fries were definitely not fresh and the nuggets were either way over cooked or old. I'm guessing towards old because they weren't hot at all. This picture is exactly what my food looked like upon opening. Presentation, NOT GOOD. I have gotten meals before and they have never looked like this ever.This is not the first time I've gotten old food or overcooked food from here. I went thru about 5pm and only had two people in front of me whom were also parked to wait for 12 min. This place really needs corporate to come in an overhaul the entire restaurant.
Atmosphere: 3
Food: 1
Service: 3
Its bad when management thinks they can set inbthe office and not actually get there hands dirty and it takes 30min ti get good because management is setting in the office while the employees do more than they are supposed to. I will never go back to this KFC again.
Atmosphere: 1
Food: 3
Service: 1
Enjoyed the food, staff very friendly 8/10 I will gladly recommend.
Atmosphere: 3
Food: 4
Service: 4
The slowest service ever
Parked in drive thru 27 mins
Food: 2
Service: 1
My boys enjoy getting a hearty meal after a long practice.
Atmosphere: 3
Food: 4
Service: 4
Great friendly employees
Atmosphere: 5
Food: 5
Service: 5
It's a great place to eat! 😊
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great clean place to eat
Atmosphere: 5
Food: 5
Service: 5
Great place to bring a family to eat good foog
Atmosphere: 5
Food: 5
Service: 5
Went there around noon on Tuesday. Lobby door was locked. Went to drive through, sat there over 6 minutes and never got waited on. Drove around and found the lobby was finally unlocked so I went in which was a mistake. Noticed when I got to the counter that the kitchen area was dirty. Large puddle of water on the floor. Service was poor. To top that off they are still advertising an app promo on the window which they won't honor, seems like false advertising. This is the third KFC in a week I had trouble with
Atmosphere: 1
Food: 4
Service: 1
Don't go to this restaurant unless you have 2 hours for your food for the evening 45 minutes plus just to get your food even if you pre-order and set a time to pick it up they give all your food out to the drive-thru while you stand there waiting for it telling you they have food and then they don't called into customer service still have not received a call back it's been over a week
Atmosphere: 1
Food: 1
Service: 1
I've waited almost half an hour for my food, while at least 3 or 4 other people have gone through and got theirs. This is some of the slowest service ive ever experienced.
Edit: They just came out to bring other people their food, who have only been here for a few minutes, and they told me they hadn't even made my food yet. It's been over half and hour since i ordered and payed now.
Atmosphere: 1
Food: 3
Service: 1
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