My best friend got a gingerbread latte and it was so bad she spit it on the ground?? She is royalty so honestly I’m pretty pissed off about the whole situation. DO BETTER.
Atmosphere: 1
Food: 1
Service: 1
Silvia Kim
Terrible experience! The only guy at this SB was so rude. He didn't ask our names when ordering and would not give a voided receipt for mispayment. until requesting it. He did his best to ignore me.
Atmosphere: 3
Food: 4
Service: 1
Chase
I’ve frequented and studied at A LOT of Starbucks around the country and this one truly goes ABOVE and BEYOND with their customer service! I stopped in here a day before the New River Gorge Bridge Day Event to do some studying and for the first time ever I was offered a sample at my table. It might not seem like much to get a small sample, but they put in the extra effort and it shows they actually care about their job; A little goes a long way! It’s the simple things like observing caring relationships between the employees and local regulars as they remake drinks with a smile, ensuring perfection during the morning rush, and making sure customers leave satisfied too. Good job guys keep it up and share what you’re doing with corporate! I wish all Starbucks were this genuine.
Atmosphere: 5
Food: 5
Service: 5
Anuradha Shaw
We stopped here on the way to Canada on 8th June ‘24. Thanks to Jeremy at the location for brewing the best espresso coffee and a regular coffee for the two of us and the quick, personalized service! Clean premises. Helpful staff. Altogether the best SBucks experience ever. And we are world travellers for the last 40 years and try to experience SBucks service everywhere! Again… Thanks Jeremy! You make America proud!!!! It’s true a statement that a great corporate business stands on the shoulders of great people!!
Cutie A
I use the app and come to pickup orders regularly, but I wanted to comment on the particular staff and service I saw and recieved today. There was a kind gentleman in the drive-thru window who was very pleasant, and MAN DID THE STAFF OUTDO THEMSELVES TODAY. I travel between a few states a lot and frequent starbucks in all of them, and today I got the best drinks I have ever had at starbucks. I also really appreciated the order being ready when I got there, and not being told to park and wait(as I was told even earlier this week). Moreover, I definitely will make the trip to come to THIS starbucks when I am in the area, even if I have to drive from Beckley. They made my day by perfecting my two drinks and helping me start the day right. I ordered two cold foam cold brews, which I highly recommend. Thank you to the team who is in there today! Y'all are awesome!
Atmosphere: 5
Food: 5
Service: 5
Dave Carlson
Great if you want to drive through, but it takes forever if you order inside.
Atmosphere: 4
Food: 4
Service: 1
Charles Steele
Having coming here since launch date more than a dozen times, I love this place. I live in Beckley but make the trip here, even if it’s a little ways longer out. This location is the best one in southern WV. This is a much better location than the Galleria. The baristas here are super fast and friendly! This is now my new favorite location
Atmosphere: 5
Food: 5
Service: 5
Amanda Mickey
Great customer service very polite. Food and drink was made perfect and they were super quick! So happy to have a Starbucks in the area now! And a fast and quality coffee shop.
My best friend got a gingerbread latte and it was so bad she spit it on the ground?? She is royalty so honestly I’m pretty pissed off about the whole situation. DO BETTER.
Atmosphere: 1
Food: 1
Service: 1
Terrible experience!
The only guy at this SB was so rude. He didn't ask our names when ordering and would not give a voided receipt for mispayment. until requesting it. He did his best to ignore me.
Atmosphere: 3
Food: 4
Service: 1
I’ve frequented and studied at A LOT of Starbucks around the country and this one truly goes ABOVE and BEYOND with their customer service!
I stopped in here a day before the New River Gorge Bridge Day Event to do some studying and for the first time ever I was offered a sample at my table. It might not seem like much to get a small sample, but they put in the extra effort and it shows they actually care about their job; A little goes a long way! It’s the simple things like observing caring relationships between the employees and local regulars as they remake drinks with a smile, ensuring perfection during the morning rush, and making sure customers leave satisfied too. Good job guys keep it up and share what you’re doing with corporate! I wish all Starbucks were this genuine.
Atmosphere: 5
Food: 5
Service: 5
We stopped here on the way to Canada on 8th June ‘24.
Thanks to Jeremy at the location for brewing the best espresso coffee and a regular coffee for the two of us and the quick, personalized service!
Clean premises. Helpful staff.
Altogether the best SBucks experience ever. And we are world travellers for the last 40 years and try to experience SBucks service everywhere!
Again… Thanks Jeremy! You make America proud!!!!
It’s true a statement that a great corporate business stands on the shoulders of great people!!
I use the app and come to pickup orders regularly, but I wanted to comment on the particular staff and service I saw and recieved today. There was a kind gentleman in the drive-thru window who was very pleasant, and MAN DID THE STAFF OUTDO THEMSELVES TODAY. I travel between a few states a lot and frequent starbucks in all of them, and today I got the best drinks I have ever had at starbucks. I also really appreciated the order being ready when I got there, and not being told to park and wait(as I was told even earlier this week). Moreover, I definitely will make the trip to come to THIS starbucks when I am in the area, even if I have to drive from Beckley. They made my day by perfecting my two drinks and helping me start the day right. I ordered two cold foam cold brews, which I highly recommend. Thank you to the team who is in there today! Y'all are awesome!
Atmosphere: 5
Food: 5
Service: 5
Great if you want to drive through, but it takes forever if you order inside.
Atmosphere: 4
Food: 4
Service: 1
Having coming here since launch date more than a dozen times, I love this place. I live in Beckley but make the trip here, even if it’s a little ways longer out. This location is the best one in southern WV. This is a much better location than the Galleria. The baristas here are super fast and friendly! This is now my new favorite location
Atmosphere: 5
Food: 5
Service: 5
Great customer service very polite. Food and drink was made perfect and they were super quick! So happy to have a Starbucks in the area now! And a fast and quality coffee shop.
Atmosphere: 5
Food: 5
Service: 5
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