Consistency. If over the next several experiences we enjoy the same quality of service, we will be happy to "Strongly Agree."
Food: 5
Service: 5
Recommended dishes: Roasted Garlic Cheese Sticks
Steve Meadows
Pizzas were good.One was a little undercooked
Atmosphere: 5
Food: 4
Service: 5
Kyle
I ordered 2 pizzas around 11:30, totaling in $29. Website said it was on the way, and would arrive at 12:09. About an hour after it was supposed to show up, I look outside to see it sitting on my neighbor's step. I don't know how long it was sitting there, but it was ice cold. There was no phone call, no knock, or any indicator at all that my food had arrived. It'll be a long time before I order here again.
Atmosphere: 3
Food: 2
Service: 1
Lena Cline
Excellent Supreme Pizza! The original pan crust is extremely tasty. They always have our pizza ready at the given order time. Service is excellent. The website for ording was a little slow but it may have been due to my interest connection. I love that when you select the location it tells you the estimated time it would take to fill your order. Love Pizza Hut in Grafton!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
Vicky Jones
I had a Doordash deliver of pizza and a calzone. Service and food both were very good!!!!This is NOT a dine-in location.
I ordered and payed for a Supreme pizza after the website changing the order many times, that required correction over and over. My pizza ended up only having mushrooms and onions on it when I got home with it. I repeat I paid for a Supreme. I am very unhappy with the website and what I got for what I paid. I would not recommend this.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Kimble
Great food great service
Angela Murray
Food was poorly prepared pizza was super greasy and wings were soggy from to much butter sauce
Elizabeth Mikolon
We placed an order at 6:40 pm for $57 through the Pizza Hut app, keep this in mind. My husband received a notification that the Door Dasher was having trouble finding our house, and would leave our food somewhere safe within 5 minutes if they couldn’t find us. Okay… first of all, we didn’t use Door Dash? Secondly, our house is very easy to find, especially since we’ve never had issues with Pizza Hut or literally ANY other delivery service before. My husband tried to contact the door dasher named Roy, and he wouldn’t answer. He texted the door dasher, he wouldn’t reply. My husband ended up getting a call from Door Dash, asking if they could connect us to our dasher on the other line; he obviously accepted. The guy finally connected/picked up, and acted like he didn’t know wtf was happening, or why he was talking to me. I explained where we lived, and heard dogs in the background. Why are there dogs around our food? It sounded like he was at his own house, possibly? I asked where he was, he said, “Up by Pizza Hut…” and continued being extremely weird during our conversation. I called Pizza Hut to ask wtf the deal was, and if we could just get a refund because it’s been well over an hour, they said, “Once the pizza is picked up by Door Dash, it’s out of our hands.” WTF?! So now we are out the $57, have no food, can’t get in touch with anyone, and Pizza Hut basically told us to get f—ked. Kudos to you, Grafton.
Polite customer service. Accurate order on time. Haven't had a bad experience.
J. Higgins
Depends on who’s working but great pizza and good deals
theoljohnnyboy
We did a pickup for dinner from this location. No eating area inside, just a pickup counter. Service was good, food was good, order was made correctly. Location easy to find.
Rick & Megan Drapeau
Were brand new to west virginia and this was the best pizza hut experience I've ever had. Pizza was at my door in literally 20 minutes, piping hot, not to greasy, delivery guy was awesome. 6 stars easy because they executed the service the way its supposed to be. Thank you.
Consistency. If over the next several experiences we enjoy the same quality of service, we will be happy to "Strongly Agree."
Food: 5
Service: 5
Recommended dishes: Roasted Garlic Cheese Sticks
Pizzas were good.One was a little undercooked
Atmosphere: 5
Food: 4
Service: 5
I ordered 2 pizzas around 11:30, totaling in $29. Website said it was on the way, and would arrive at 12:09. About an hour after it was supposed to show up, I look outside to see it sitting on my neighbor's step. I don't know how long it was sitting there, but it was ice cold. There was no phone call, no knock, or any indicator at all that my food had arrived. It'll be a long time before I order here again.
Atmosphere: 3
Food: 2
Service: 1
Excellent Supreme Pizza! The original pan crust is extremely tasty. They always have our pizza ready at the given order time. Service is excellent. The website for ording was a little slow but it may have been due to my interest connection. I love that when you select the location it tells you the estimated time it would take to fill your order. Love Pizza Hut in Grafton!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
I had a Doordash deliver of pizza and a calzone. Service and food both were very good!!!!This is NOT a dine-in location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Cinnamon Sticks, Pepperoni Lovers Pizza, Pepperoni Pizza
I ordered and payed for a Supreme pizza after the website changing the order many times, that required correction over and over. My pizza ended up only having mushrooms and onions on it when I got home with it. I repeat I paid for a Supreme. I am very unhappy with the website and what I got for what I paid. I would not recommend this.
Atmosphere: 1
Food: 1
Service: 1
Great food great service
Food was poorly prepared pizza was super greasy and wings were soggy from to much butter sauce
We placed an order at 6:40 pm for $57 through the Pizza Hut app, keep this in mind. My husband received a notification that the Door Dasher was having trouble finding our house, and would leave our food somewhere safe within 5 minutes if they couldn’t find us. Okay… first of all, we didn’t use Door Dash? Secondly, our house is very easy to find, especially since we’ve never had issues with Pizza Hut or literally ANY other delivery service before. My husband tried to contact the door dasher named Roy, and he wouldn’t answer. He texted the door dasher, he wouldn’t reply. My husband ended up getting a call from Door Dash, asking if they could connect us to our dasher on the other line; he obviously accepted. The guy finally connected/picked up, and acted like he didn’t know wtf was happening, or why he was talking to me. I explained where we lived, and heard dogs in the background. Why are there dogs around our food? It sounded like he was at his own house, possibly? I asked where he was, he said, “Up by Pizza Hut…” and continued being extremely weird during our conversation. I called Pizza Hut to ask wtf the deal was, and if we could just get a refund because it’s been well over an hour, they said, “Once the pizza is picked up by Door Dash, it’s out of our hands.” WTF?! So now we are out the $57, have no food, can’t get in touch with anyone, and Pizza Hut basically told us to get f—ked. Kudos to you, Grafton.
Great service
Restaurantji Recommends
The thick crust pizza is great.
Polite customer service. Accurate order on time. Haven't had a bad experience.
Depends on who’s working but great pizza and good deals
We did a pickup for dinner from this location. No eating area inside, just a pickup counter. Service was good, food was good, order was made correctly. Location easy to find.
Were brand new to west virginia and this was the best pizza hut experience I've ever had. Pizza was at my door in literally 20 minutes, piping hot, not to greasy, delivery guy was awesome. 6 stars easy because they executed the service the way its supposed to be. Thank you.
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