Horrible staff at inwood location. They messed up my order on 3 different occasions. The first two times I let it go. I understand we are all human and we all make mistakes. The third it happened I called and politely explained I understand we are all human and yes we all make mistakes, but this was the third time in a row this mistake has happened and what do I get a super high manager who I can clearly hear throw the phone down and was cursing as she walked away then hung up on. The second and third time I called I just simply got hung up on.
Mike Taylor
Pizza looked like it should been tossed a week agosupposed to be a hand tossed was old and flat
Seth Piercy
Did a pickup order, didn’t check the pizzas before I left. When I got home and opened the box there were only two slices of pepperoni on a pepperoni lovers pizza… utter disappointment.
Kim
Was going to order wings. No freakin way I’m paying Pizza Hut almost 2.00 for each wing. To pricy.
Tara K
Ordered delivery thru the actual pizzahut app. It stayed at "in the oven" tracker for over an hour. We finally had our order delivered and for some reason it was delivered by door dash instead of a pizzahut delivery person. The food was cold, soggy, and had clearly sat for a while. I wish someone would have contacted me and I could have gone to pick it up instead. I paid $80 for an order and it wasn't worth it at all. Way over priced. I won't be ordering again.
Sheryl Linton
my order in June was not as expected and when I posted a review the Regional Manager got in touch with me quicker then expected and she already had my situation resolved and informed me of the resolution which was very fair and I can honestly say my next order which was last night was excellent. Coul nor ask for better quality.
Nancy Lynn Holmstrom
Inwood WV, Clean, food is always great, order is always correct, staff is always joyful.
Breanna Rogers
horrible management, had to repeat our card number 6 times, just because she decided to have a conversation with coworkers instead of taking our order. then got nasty with us when we confronted her about it.
J H
Go to another pizza franchise if you want your order on time (waited 30 minutes past time given online for the pick up), at a reasonable price (upcharged $7 from deal for ordering one special pizza), and cooked (inside of pizza was uncooked and soggy). It was a huge disappointment for this business.
Gwen Huff
Ordered online with coupon - which did not work - stated that order would be ready by 6:40. Came to store at that time, told that order was not ready and would be ready in about 5 minutes. Half an hour later, finally finished - pizza was undercooked and breadsticks were over-cooked and flavorless. Not worth the hassle or expensive price!
Charges ever increasing delivery fees, wants tip before my food ever enters the oven and then hands my order off (after sitting on the counter for who knows how long) to Door Dash. They claim it’s been picked up, Door Dash says it’s not ready. The l**** is the customer.
misha buck
If i could give no stars at all I would this place is down right trifling the food comes to your house burnt when you call up there the lady who answers the phone is very rude and when they send out a new order that comes out the same way the first one did would never order from that Pizza Hut in Inwood again
Jane D.
Mouth watering, very well made! I recommend their brownies.
Victoria Lang
I truly have now eaten Pizza Hut in years. There are so many other pizza hosts I like better, Kings pizza, Anthony's, Ledo's. But the NY XL pizza is so good. Will definitely be back.
Corey Walsh
My son had a pressing coupon for a personal pan pizza. When presented the staff congratulationed him. They also commented on his shirt how it is pizza slices on it and it went well with his pizza. Great Job to Inwood (WV) Pizza Hut!
Horrible staff at inwood location. They messed up my order on 3 different occasions. The first two times I let it go. I understand we are all human and we all make mistakes. The third it happened I called and politely explained I understand we are all human and yes we all make mistakes, but this was the third time in a row this mistake has happened and what do I get a super high manager who I can clearly hear throw the phone down and was cursing as she walked away then hung up on. The second and third time I called I just simply got hung up on.
Pizza looked like it should been tossed a week agosupposed to be a hand tossed was old and flat
Did a pickup order, didn’t check the pizzas before I left. When I got home and opened the box there were only two slices of pepperoni on a pepperoni lovers pizza… utter disappointment.
Was going to order wings. No freakin way I’m paying Pizza Hut almost 2.00 for each wing. To pricy.
Ordered delivery thru the actual pizzahut app. It stayed at "in the oven" tracker for over an hour. We finally had our order delivered and for some reason it was delivered by door dash instead of a pizzahut delivery person. The food was cold, soggy, and had clearly sat for a while. I wish someone would have contacted me and I could have gone to pick it up instead. I paid $80 for an order and it wasn't worth it at all. Way over priced. I won't be ordering again.
my order in June was not as expected and when I posted a review the Regional Manager got in touch with me quicker then expected and she already had my situation resolved and informed me of the resolution which was very fair and I can honestly say my next order which was last night was excellent. Coul nor ask for better quality.
Inwood WV, Clean, food is always great, order is always correct, staff is always joyful.
horrible management, had to repeat our card number 6 times, just because she decided to have a conversation with coworkers instead of taking our order. then got nasty with us when we confronted her about it.
Go to another pizza franchise if you want your order on time (waited 30 minutes past time given online for the pick up), at a reasonable price (upcharged $7 from deal for ordering one special pizza), and cooked (inside of pizza was uncooked and soggy). It was a huge disappointment for this business.
Ordered online with coupon - which did not work - stated that order would be ready by 6:40. Came to store at that time, told that order was not ready and would be ready in about 5 minutes. Half an hour later, finally finished - pizza was undercooked and breadsticks were over-cooked and flavorless. Not worth the hassle or expensive price!
Restaurantji Recommends
Charges ever increasing delivery fees, wants tip before my food ever enters the oven and then hands my order off (after sitting on the counter for who knows how long) to Door Dash. They claim it’s been picked up, Door Dash says it’s not ready. The l**** is the customer.
If i could give no stars at all I would this place is down right trifling the food comes to your house burnt when you call up there the lady who answers the phone is very rude and when they send out a new order that comes out the same way the first one did would never order from that Pizza Hut in Inwood again
Mouth watering, very well made! I recommend their brownies.
I truly have now eaten Pizza Hut in years. There are so many other pizza hosts I like better, Kings pizza, Anthony's, Ledo's. But the NY XL pizza is so good. Will definitely be back.
My son had a pressing coupon for a personal pan pizza. When presented the staff congratulationed him. They also commented on his shirt how it is pizza slices on it and it went well with his pizza. Great Job to Inwood (WV) Pizza Hut!
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