The GM Thomas is very helpful and professional. I will keep coming to the Jane Lew location because of him. Food is usually delicious.
Atmosphere: 5
Food: 5
Service: 5
Melissa Kyer
Don’t know about atmosphere but 1st bite had hair in it
Atmosphere: 1
Food: 3
Service: 3
Jeff James
Amazing service! Hot food! Everyone was so friendly and made sure everything was going ok throughout my stay as I dined inside. The cashier even offered to refill my drink for me from the drink station! I have been to this location before and definitely didn’t have this experience or interaction! Amazing work Arbys keep it up!
Atmosphere: 5
Food: 5
Service: 5
E. Jones
Place was clean but I couldn't tell you how their food was cuz I waited for 7 minutes at the register to make an order multiple people looked at me and all they wanted to do was take care of the drive-thru so I left. I've never been to a worse Arby's in my life for service. Do yourself a favor and go to any other restaurant around here.
Atmosphere: 1
Food: 1
Service: 1
Gretchen Griffin
Dryest chicken sandwich I've ever tasted. Was so dry and tough I couldn't even eat it. Def been sitting there SEVERAL hours. Spent over $60 for food that's been sitting too long. Last time.
RJ Burris
The staff doesn't know what they are doing, and the food was cooled. Thar is an IHop across the street. Just go there instead.
Danny Marsh
Horrible service and got my sandwich wrong 3 times. Then the cook was cursing and complaining that he had to remake it for everyone to hear. Bad management obviously
R Matt Branson
Restaurant is always incredibly understaffed. One person working front register and drive-thru simultaneously, and just taking turns between a patron inside and someone in the car line.
Atmosphere: 1
Food: 2
Service: 1
Ronnie Gainer
Was a very good dining experience. The person who took our order recomended the potato cakes ( limited time) and the 3 pepper sauce, was fantastic! I,ve been there several times, the food is always good.
Parking: Parking is free, but not real close. The handicapped parking spot is a fair distance from the door. This is all do to the location. Def worth a visit.
Atmosphere: 5
Food: 5
Service: 5
emma livingston
Completely ignored by the employees and they even helped someone behind me
Great place to eat friendly staff just wish they had salads like buckhannon arby's they have a lot of people asking for salads i feel they should ad them to the
Atmosphere: 5
Food: 5
Service: 5
Anthony Amato
I've been staying nightly at the nearby truck stop for a month so I've placed several online orders with this location. Timeliness, accuracy and customer service has been perfect every time. Many thanks for the good work!
Atmosphere: 5
Food: 5
Service: 5
Vicki Boggs
Can't vote on the food because I'm still waiting for it. No one taking drive through orders for minutes with no one in line and a stupid long wait for a small fry.
Atmosphere: 1
Service: 1
Aria Wolf
My order was messed up , I was overcharged but the managers made it right!!! That's how a good restaurant is run !!! Thank you !!!!
The GM Thomas is very helpful and professional. I will keep coming to the Jane Lew location because of him. Food is usually delicious.
Atmosphere: 5
Food: 5
Service: 5
Don’t know about atmosphere but 1st bite had hair in it
Atmosphere: 1
Food: 3
Service: 3
Amazing service! Hot food! Everyone was so friendly and made sure everything was going ok throughout my stay as I dined inside. The cashier even offered to refill my drink for me from the drink station! I have been to this location before and definitely didn’t have this experience or interaction! Amazing work Arbys keep it up!
Atmosphere: 5
Food: 5
Service: 5
Place was clean but I couldn't tell you how their food was cuz I waited for 7 minutes at the register to make an order multiple people looked at me and all they wanted to do was take care of the drive-thru so I left. I've never been to a worse Arby's in my life for service. Do yourself a favor and go to any other restaurant around here.
Atmosphere: 1
Food: 1
Service: 1
Dryest chicken sandwich I've ever tasted. Was so dry and tough I couldn't even eat it. Def been sitting there SEVERAL hours. Spent over $60 for food that's been sitting too long. Last time.
The staff doesn't know what they are doing, and the food was cooled. Thar is an IHop across the street. Just go there instead.
Horrible service and got my sandwich wrong 3 times. Then the cook was cursing and complaining that he had to remake it for everyone to hear. Bad management obviously
Restaurant is always incredibly understaffed. One person working front register and drive-thru simultaneously, and just taking turns between a patron inside and someone in the car line.
Atmosphere: 1
Food: 2
Service: 1
Was a very good dining experience. The person who took our order recomended the potato cakes ( limited time) and the 3 pepper sauce, was fantastic! I,ve been there several times, the food is always good.
Parking: Parking is free, but not real close. The handicapped parking spot is a fair distance from the door. This is all do to the location. Def worth a visit.
Atmosphere: 5
Food: 5
Service: 5
Completely ignored by the employees and they even helped someone behind me
Atmosphere: 1
Service: 1
Restaurantji Recommends
Great service ?
Atmosphere: 5
Food: 5
Service: 5
Great place to eat friendly staff just wish they had salads like buckhannon arby's they have a lot of people asking for salads i feel they should ad them to the
Atmosphere: 5
Food: 5
Service: 5
I've been staying nightly at the nearby truck stop for a month so I've placed several online orders with this location. Timeliness, accuracy and customer service has been perfect every time. Many thanks for the good work!
Atmosphere: 5
Food: 5
Service: 5
Can't vote on the food because I'm still waiting for it. No one taking drive through orders for minutes with no one in line and a stupid long wait for a small fry.
Atmosphere: 1
Service: 1
My order was messed up , I was overcharged but the managers made it right!!! That's how a good restaurant is run !!! Thank you !!!!
Atmosphere: 5
Food: 5
Service: 5
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