Slowest dairy queen in town, staff was in there food fighting in the back while I'm waiting on a door dash order for 26 mins every time I go here I dread it
Atmosphere: 1
Food: 1
Service: 1
Katrina Cook
Went to get ice cream tonight and the lady on the drive thru speaker was very rude they I clearly said large cup and they game me a tiny cup of ice cream smh by time I got home to notice it was to late to go back they were closed. Ice cream is always great but the people and service not so much ! I can say the guy that took my card was nice but whoever it taking orders through the head set definitely hates her job and you can tell she didn’t even give me my total just yelled “ pull around !” When I was being very polite! To that worker you should retire that head set because customer service is not for you !
Atmosphere: 1
Food: 5
Service: 1
Lisa Jackson
I go to the DQ multiple times a week. Sarah on Queen Street is extremely rude!
Food: 1
Service: 1
Megan Zizzamia
Its a dairy queen in every sense of the word... but somehow the best DQ iv ever been to.
You can order a car wash in the drive thru.
You get a free car wash and free small cones for everyone in your car when you get an oil change.
And everyone is always happy.
10/10
Atmosphere: 3
Food: 5
Service: 5
IP Freely
The person ahead of us ordered a single cone of all things, and the rest of the 10 minutes the cashier was I guess catching up with them when there was a line forming behind us. They also said their printer was down for the reciept, so I guess this review will be my customer satisfaction survey instead lol
Atmosphere: 1
Food: 4
Service: 1
Dana Stitely
Just went through the drive thru and ordered a blizzard and a cone. The blizzard came and was chocolate amd I do not eat chocolate ice cream. I asked about ot since I get this same blizzard every time. She said it gets chocolate sauce in vanilla ice cream. I asked if I could have ome without chocolate and was told only if I pay again. When I said I couldn't believe it and that I did not want it. They refunded my money and I got nothing. Explain that to me- they would not make a new one and take the one with chocolate back but they took the whole order back and refunded my $ so now 2 things trashed instead of one?!?@ I will not go back They would rather lose money and make some kind of point than make a customer satisfied wth?!?!
Traci Terry
Parking: Easy parking
Atmosphere: 4
Food: 5
Service: 4
Derek Butts
Ice cre... I'm sorry Soft Serve is one of the best in Martinsburg. Definitely one the best locations in town. Got a Birthday or other event come to DQ. You will not regret it. Fun and clean atmosphere!!!!!
Atmosphere: 5
Food: 5
Service: 5
Jenna
Got a blizzard that wasn't mixed at all hardly. All the cookie dough was at the bottom in a huge chunk and also random bite of something sour.... that I hope was cheesecake or something..
Donya Gamache
They cook your food fresh and this is the only Dairy Queen with chili cheese tots & fries!
Smallest large dip.cone I have ever gotten. $11.11 for 2 tiny large dip cones!!!
Atmosphere: 3
Food: 2
Service: 3
AYRIEL JONES
The prices have gone up a whole lot over the years but it still smells amazing in there. Use the app.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Fingers
David Drake
Got free ice cream
Atmosphere: 5
Food: 5
Service: 5
Daniel Salinas
I had a cheeseburger and some fries there recently, honestly really enjoyed it tasted great, food came out warm. The place was clean and maintained. It was evident that the tables had been recently wiped down, no messes left.
Atmosphere: 5
Food: 5
Service: 5
Joann Bryant
My children love that I bring them to this place, they have unique flavors of ice cream.
Slowest dairy queen in town, staff was in there food fighting in the back while I'm waiting on a door dash order for 26 mins every time I go here I dread it
Atmosphere: 1
Food: 1
Service: 1
Went to get ice cream tonight and the lady on the drive thru speaker was very rude they I clearly said large cup and they game me a tiny cup of ice cream smh by time I got home to notice it was to late to go back they were closed. Ice cream is always great but the people and service not so much ! I can say the guy that took my card was nice but whoever it taking orders through the head set definitely hates her job and you can tell she didn’t even give me my total just yelled “ pull around !” When I was being very polite! To that worker you should retire that head set because customer service is not for you !
Atmosphere: 1
Food: 5
Service: 1
I go to the DQ multiple times a week. Sarah on Queen Street is extremely rude!
Food: 1
Service: 1
Its a dairy queen in every sense of the word... but somehow the best DQ iv ever been to.
You can order a car wash in the drive thru.
You get a free car wash and free small cones for everyone in your car when you get an oil change.
And everyone is always happy.
10/10
Atmosphere: 3
Food: 5
Service: 5
The person ahead of us ordered a single cone of all things, and the rest of the 10 minutes the cashier was I guess catching up with them when there was a line forming behind us. They also said their printer was down for the reciept, so I guess this review will be my customer satisfaction survey instead lol
Atmosphere: 1
Food: 4
Service: 1
Just went through the drive thru and ordered a blizzard and a cone. The blizzard came and was chocolate amd I do not eat chocolate ice cream. I asked about ot since I get this same blizzard every time. She said it gets chocolate sauce in vanilla ice cream. I asked if I could have ome without chocolate and was told only if I pay again. When I said I couldn't believe it and that I did not want it. They refunded my money and I got nothing. Explain that to me- they would not make a new one and take the one with chocolate back but they took the whole order back and refunded my $ so now 2 things trashed instead of one?!?@ I will not go back They would rather lose money and make some kind of point than make a customer satisfied wth?!?!
Parking: Easy parking
Atmosphere: 4
Food: 5
Service: 4
Ice cre... I'm sorry Soft Serve is one of the best in Martinsburg. Definitely one the best locations in town. Got a Birthday or other event come to DQ. You will not regret it. Fun and clean atmosphere!!!!!
Atmosphere: 5
Food: 5
Service: 5
Got a blizzard that wasn't mixed at all hardly. All the cookie dough was at the bottom in a huge chunk and also random bite of something sour.... that I hope was cheesecake or something..
They cook your food fresh and this is the only Dairy Queen with chili cheese tots & fries!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Chicken Fingers
Restaurantji Recommends
Smallest large dip.cone I have ever gotten. $11.11 for 2 tiny large dip cones!!!
Atmosphere: 3
Food: 2
Service: 3
The prices have gone up a whole lot over the years but it still smells amazing in there. Use the app.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Fingers
Got free ice cream
Atmosphere: 5
Food: 5
Service: 5
I had a cheeseburger and some fries there recently, honestly really enjoyed it tasted great, food came out warm. The place was clean and maintained. It was evident that the tables had been recently wiped down, no messes left.
Atmosphere: 5
Food: 5
Service: 5
My children love that I bring them to this place, they have unique flavors of ice cream.
Atmosphere: 5
Food: 5
Service: 5
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