Dunkin'
980 Foxcroft Ave, Martinsburg
(304) 229-2115
Recent Reviews
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Good food
Hailey is absolutely amazing in every aspect. She is extremely professional and goes out of her way to provide impeccable customer service: I will go out of my way just to come to this Dunkin because of her!!! I definitely recommend this Dunkin location.
Atmosphere: 5
Food: 5
Service: 5
We love some dunkin' donuts. However the service is mediocre.
Atmosphere: 5
Food: 5
Service: 3
Despite verbally correcting that I had ordered a caramel drink, I was still given a mocha drink. Both people at the window acknowledged me as well (after I repeated myself a couple times) but while one turned away (to make the correct drink?) the other just handed me the mocha one.
I didn't want to hold up the line so I took it, thanked them and left. ðŸ«
Atmosphere: 3
Food: 4
Service: 2
There has never been a time that I've come here and things have gone smoothly. Every. Time. There is an issue. Either the order is wrong, it is made wrong, or the wait is 15+ minutes. This location is chronically understaffed.
Atmosphere: 1
Food: 1
Service: 1
The staff that works at 6 am on a Tuesday were so kind, energetic and welcoming it makes being up that early worth it.
Atmosphere: 5
Food: 5
Service: 5
Smelled like throw up so bad I could have thrown up myself. The service is awful. Slow and they dont care
Fantastic service, the manager and employees always have a smile for us and our orders are perfectly made. Love this Dunkin'
Atmosphere: 5
Food: 5
Service: 5
I went inside to place an order and noticed they were very busy. The girl who was taking orders for dine in seemed to be new but was trying her best. I believe the manager, Misty if I am correct was amazing. She was working with all her staff and trying to get the orders out at her best ability. Extremely kind and wanted to make sure her costumers were happy and apologized for the wait. The food was good and so was my pumpkin iced signature latte!
Atmosphere: 4
Food: 4
Service: 4
Great donuts and a good assortment of breakfast options.
Atmosphere: 2
Food: 4
Service: 3
Restaurantji Recommends
TERRIBLY managed. Don't even think about going here if you're on any kind of time constraint.
Atmosphere: 3
Food: 4
Service: 1
10 minutes waiting inside with nobody to else in the lobby for 1 unsweetened tea… nobody seems to want to acknowledge my existence. I had to request they complete pouring tea into a cup with ice. I guess if you have over 10 minutes to wait for a cup of iced tea this is the place…
Atmosphere: 1
Food: 5
Service: 1
If you’re in a hurry to get anywhere expect to wait at least 30 mins
Atmosphere: 2
Food: 4
Service: 2
I absolute love this Dunkin location! The staff is amazing! Always the best customer service and it’s my favorite coffee go to for sure! I highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
They have serious labor / staffing issues. They need to pay folks more & they’re always out of certain products .
Atmosphere: 3
Food: 3
Service: 2
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