Dunkin'
980 Foxcroft Ave, Martinsburg
(304) 229-2115
Recent Reviews
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Thru the drive thru quickly
Atmosphere: 4
Food: 4
Service: 4
I waited in drive thru 10 minutes, nothing. Go inside to order and this location has the worst employees-attitude for days. Will never return here. Starbucks it is
Service: 1
Consistency terrible . Service is terrible . Steady reminding them what I ordered .Order substitutes . Never get them . Says their 2nd in how quick they are but they really just clear the screens . Drive thru takes 15 min . Going in you think would be faster but takes 2-3 min to get greeted and order taken . I try to avoid this store but it’s the closest to my house .
Atmosphere: 1
Food: 2
Service: 1
They obviously don’t know what less ice more milk means
My order was ready when I arrived and Melissa was so friendly and welcoming. She looked happy and seemed to enjoy her job. That service is hard to come by and I appreciated it.
Atmosphere: 5
Food: 5
Service: 5
After my drinks sat for an hour due to an emergency. Gloria gladly remade them and they tasted delicious!! She’s the bomb!
Atmosphere: 5
Food: 5
Service: 5
The staff had a hard time taking my order- after 3 repeats, it was still jacked up.
Takes forever to get your coffee and if its hot, guarantee its luke warm. You could order the same drink three times and each one will taste like a totally different drink.
Inside smells horrible- not sure if its spoiled cream or just the stank in the air.
Atmosphere: 1
Food: 1
Service: 1
Great service. The workers are great. BUT it is so hot in there. I noticed as soon as I walked in and it is very uncomfortable. The workers were so hot you could tell. The heat needs turned down ASAP.
Atmosphere: 1
Food: 5
Service: 5
Worst Dunkin ever. They are never quick even with no real line. Average time in line 7-8 min.
Atmosphere: 1
Food: 1
Service: 1
Good food
Restaurantji Recommends
Hailey is absolutely amazing in every aspect. She is extremely professional and goes out of her way to provide impeccable customer service: I will go out of my way just to come to this Dunkin because of her!!! I definitely recommend this Dunkin location.
Atmosphere: 5
Food: 5
Service: 5
We love some dunkin' donuts. However the service is mediocre.
Atmosphere: 5
Food: 5
Service: 3
Despite verbally correcting that I had ordered a caramel drink, I was still given a mocha drink. Both people at the window acknowledged me as well (after I repeated myself a couple times) but while one turned away (to make the correct drink?) the other just handed me the mocha one.
I didn't want to hold up the line so I took it, thanked them and left. 🫠
Atmosphere: 3
Food: 4
Service: 2
There has never been a time that I've come here and things have gone smoothly. Every. Time. There is an issue. Either the order is wrong, it is made wrong, or the wait is 15+ minutes. This location is chronically understaffed.
Atmosphere: 1
Food: 1
Service: 1
The staff that works at 6 am on a Tuesday were so kind, energetic and welcoming it makes being up that early worth it.
Atmosphere: 5
Food: 5
Service: 5
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