Dunkin'
39 Severna Pkwy Suite #1, Martinsburg
(304) 262-6585
Recent Reviews
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Stopped in today and had amazing customer service. Very pleasant staff. I'm not sure of the name of the lady that served me this morning but she was doing an awesome job with making sure the whole crew was on task and helping to make sure the customers helped quickly.
Atmosphere: 5
Food: 5
Service: 5
I ordered a large black hot coffee and a medium hot chocolate
While the stickers had the correct order I ended up reviving 2 hot chocolate and realized 10 miles too late. The service was slow enough I was so disappointed. I tried calling there was no response. I just needed my coffee it was easy! It’s black!
Atmosphere: 1
Food: 2
Service: 1
Slowest service ever and a rude and undertrained staff. If you go to drive-thru expect at least 15 minutes at a minimum, and that's if you have a simple order.
This place is ok, a lot of times doesn't have much of a donut selection. Most of the time they are out of stock.
Atmosphere: 4
Food: 4
Service: 5
Typical dunkn. But very friendly staff when I was there.
Atmosphere: 5
Food: 5
Service: 5
Always have to wait for delivery orders.
Atmosphere: 4
Food: 4
Service: 4
Every time I order they try to give me something else
Service: 1
Super dirty, very un kept inside. But we couldn't find another coffee location near. The staff was distant and didn't speak. The inside was bad enough we walked out to just drive through. They did have restrooms that weren't horrible.
Atmosphere: 1
Food: 4
Service: 3
Drinks not made right, stopped at another Dunkin and they wouldn't fix them. Wasted money.
Good experience here, they didn't have the right donuts but were able to get us a comparable replacement. Easy drive through pickup and no one was in line when we came through!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Really clean and really quick service! Food was hot and fresh!!!!
Atmosphere: 5
Food: 5
Service: 5
The staff there on February 9th did an amazing job keeping up with the amount of orders they had!!! They probably could have used some extra help however they were super friendly and my drink order was made perfect my donuts were fresh and amazing!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin Donuts
Slow can't handle it
Atmosphere: 1
Food: 1
Service: 1
Is people are friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin Donuts
Slooowwwww and often get my simple orders wrong
Atmosphere: 3
Food: 2
Service: 1
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