Jersey Mike's Subs

Staff was very attentive and friendly. Food is made tomorrow and it was awesome! I have the steak and cheese with peppers and onions.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich, Chips

Service was great very talkative and make you feel welcomed, just the subs were overpriced like by a lot. But that's on the company not this restaurant in particular

Atmosphere: 4

Food: 4

Service: 5

I'm gluten free and I very much appreciate that they are very good about preventing cross contamination with the regular bread.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Cold Cut Sub, Chips

I never got past ordering my steak and cheese. I want to tell the young lady what I wanted on it . She couldn't stop interrupting me to ask me if I wanted fried onions and peppers on it. On the 4th time, I said to her, "No, I don't," and walked out.

Atmosphere: 2

Service: 1

Super clean restaurant with the nicest staff! Everyone said hello and engaged with us during our short visit. Tables were cleaned promptly, bathroom in good shape. Well done!

Atmosphere: 5

Food: 5

Service: 5

****UPDATE: Spoke to the owner and she gave the manager advice on how she should just give the customer the corporate phone number next time However, she also said that everyone in the store heard what I actually ordered; so now we know why the wait time is so long, they are consumed with listening to everyone's order instead of just simply repeating the order to the customer for accuracy. Additionally, she offered me 10% off my next sub (which literally comes out to $1 off). I passed on the offer of a lifetime and will use the "POINTS" I earned from the sub order "heard around the world" to get a free sub at another location.

Very rude manager, everyone else I encountered was actually pretty friendly. I went to this Jersey Mike's location today to order sandwiches for my family after a long day's work. I came in and was greeted by a nice young lady and ordered two Chicken Kahunas, because my husband does not eat red meat. My son-in-law was with me and after paying for the subs I looked to see on the receipt that I was charged for 2 #56 which is a Big Kahuna but not the chicken one. I immediately went to a very friendly guy who said that we will take care of it. I felt so relieved until Amanda, the manager, came out with the order saying that I had ordered the Big Kahuna and that there was nothing I could do about it. She also stated that she was present when I placed my order and heard me order a Big Kahuna which she was not. She then proceeded to tell me that I could reorder the sandwiches and pay for them. I said what sense does that make because I would have 2 sandwiches that would not be eaten and would have paid for 5 sandwiches. Needless to say, I left with the sandwiches since I couldn't get a refund either and called back to the store to ask for the phone number to the corporate office and she proudly told me to look it up online. So I did and have placed a complaint - for her rudeness. I really don't understand how the service industry has gotten so bad that when your employee makes a simple error and I completely understand....it happens, but to be so rude to customers that patronize your establishment is absolutely unacceptable. Just as the receipt states that I am a dine-in customer when it was clearly or take-out. Why should I have to pay again for what I originally ordered. So I am writing this review as I make dinner because my husband cannot eat this sandwich. This experience has definitely left a bad taste in my mouth and such a disappointment from the store location on Williamsport Pike in Martinsburg, WV right up the street from my house. Perhaps Manager Amanda needs more training and until then, I will take my business and my money elsewhere.

LOVE THE FOOD. LOVE THE PEOPLE. LOVE THE RESTAURANT. THEIR PHILLY CHEESE STEAK IS PHENOMENAL!!!!!! 😋👌🏻👍🏻💖

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Southwestern Cheesesteak Sub, 13 Giant w Extra Mayonnaise Lettuce and Tomato

Horrible, Traumatic experience tonight choking on a steak sub due to a piece of foil being in it, yes I did contact the restraunt to make them aware of the situation,please be cautious when eating here.

Atmosphere: 1

Food: 1

Service: 1

Good food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Cold Cut Sub, Cookie

We were traveling through the area and happened to notice the Jersey Mike's on the next block. I'm so happy we decided to run over for a quick lunch.

From the moment we entered the store, to having our sandwiches brought to us, all the staff here were great. We were welcomed the second we walked in the door. Our order was taken and the gentleman couldn't have been any nicer. The young lady that completed our purchase was helpful and polite. The seating area was absolutely spotless and all the tables were clean. Another friendly staff member brought our food to us. You can definitely tell that these employees care about their store and customers.

Thank you again for a great experience!

Atmosphere: 5

Food: 5

Service: 5

We are happy ? eaters! This place is awesome, people are great ?

Atmosphere: 5

Food: 5

Service: 5

As a driver for DoorDash and GRUBHUB I find it unproductive to arrive at the place just to have to wait and additional 20 minutes for the order because they say “we don’t make them until the driver arrives” that takes away our time and money and not to mention regular customer orders through online are already to go before the customer even arrives! So why makes drivers wait? It’s unprofessional and unethical

Atmosphere: 4

Food: 4

Service: 1

Food was great and they are so nice here. They take their gluten free precautions so seriously and clean everything and change gloves. So great!

Dietary restrictions: Gluten free bread and they take precautions

Atmosphere: 5

Food: 5

Service: 5

Best Jersey Mike's I've been too in the country

Atmosphere: 5

Food: 5

Service: 5

Always a good fresh sub!

Food: 5

Service: 5