Worst place ever. We stopped today for chicken. We tried multiple attempts over a couple weeks to get extra crispy chicken and always told they were out. Last week we stopped Sunday evening to place an order and was told all they had was a few chicken tenders cause their fryers were down for cleaning. Well today I ordered 16 pieces family meal, extra crispy. Pulled up to window and paid. Then was told they were 3 pieces short for extra crispy and they would replace with original recipe and asked if that was ok, I replied if you give me a couple extra pieces, I was told no and was not given another option. I got home and there were no biscuits in bag, also the chicken was dried out and hard. The mashed potatoes and mac an cheese was really watered down. My grandson was the one really wanting KFC. He was also disappointed. I will never return. Im not sure why this place 8s still open.
Atmosphere: 1
Food: 1
Service: 1
Karen Wood
Tried the new potato bowl ? it was pretty good ?
kimberly wareham
Over priced. Messed up our sides... chicken is good, but the sides are questionable and for the price is crazy... the cashier was nice though.
Atmosphere: 3
Food: 3
Service: 4
terry bowman
Very disappointed in this place. Ordered from the app and then upon picking up the food they tell me that they don't have chicken. And then when I get my food they cut pita bread in half and a strip of chicken in half and gave it to me for my wrap.
Atmosphere: 1
Food: 1
Service: 2
AB clan YT
Pot pie was good but all the food was cold and my biscuit was rock hard it’s probably been there all
Food: 2
Recommended dishes: Pie
Joe Mama
Clean inside, fast service but the new chicken wraps are overpriced and small.Vegetarian options: They haveDietary restrictions: They haveParking: Plenty of store front parkingKid-friendliness: Like any otherWheelchair accessibility: Very nice ramps
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Fried Chicken
Angelitha
You place an order through the app, you are going to pick it up when it says it is ready and you arrive and there is not what you ordered on two occasions, the same thing happened to me and they do not cancel the order, you have to do it yourself and the application is a pain.Parking: very bad attention
Atmosphere: 1
Service: 1
Sara Nesmith
Food was VERY good, service was quick, we were very impressed ?
Atmosphere: 2
Food: 4
Service: 2
delton wright
We Arrived at restaurant at 9:20pm and all of the lights (main billboard & menu board) were out, but there was one car at the drive through window. I should've listened to my kids when they were saying it's closed, but I was hopeful because the website said they closes at 11pm. When I got to the window after ordering, I asked what time do they close and the person at the window said 10pm.I should've taken heed to the signs and just kept driving!! I ordered a $20 fill up box. The person taking the order said they don't have any original and would crispy be ok? I agreed and said yes. When I got home some of the chicken was original recipe, but the chicken was hard and obviously old, therefore super crispy (yikes)! The chicken nuggets were black and was unable to bite through. There were only a hand full of fries enough for maybe one person. The biscuits were dark and hard enough to break my winows out. I called the store and talked to the manager on duty (they don't deserve to be named, and im not that petty or malicious) about a possible refund and she says only if we bring the food back, which by that time was late and would not make it back by closing. The manager didn't offer any resolution nor a refund even if I would bring in the receipt the next day. Very disappointing, very poor customer service. I asked the manager if she knew the food was not fresh why would she sell it to customers, and her response was "we sell everything we have left". Seems like a bad idea now to visit this particular KFC within an hour of closing. I hope she is receiving a great bonus for making sure she sells everything regardless of the food quality and time left to operate the business. I do understand that they do not want to be stuck throwing out a bunch of food, but to sell food that's not even edible enough for human consumption is unacceptable. The manager not caring at all at trying to make the situation right, is even worse. I also understand that finding great help, and employees can be hard but this is out right unacceptable behavior by a manager of a well known establishment such as this. I'm not mad at KFC, however interactions like this will always keep your ratings "sub-par" at best! This is why establishments such as Chick-fil-A on a very bad food day will still get an A+ on customer service because they will do everything possible to make sure the customer experience is a great one!! Overall I still do recommend your food and products, but I just hope this was an isolated one of a kind incident, and that no one else has this same experience!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Erica Wine
Lady at register was VERY rude. (I believe she was a manager but did not act like it ) But food was decent.
I was the only customer in line and it took 15 minutes for my food. I ordered a famous bowl with no cheese and a chicken sandwich. My famous bowl can with cheese and my chicken sandwich was dry. I went and told the worker about the issue, and they did nothing to fix it. Wont come back
Atmosphere: 2
Food: 1
Service: 1
Charles Ayers
I came to pick up a Uber eats for Mr. WilliamsAt 9:50pm. It looked like the store was closed. So I gave the store a call. A lady answered and said we are now closed. But you’re supposed to close at 10 PM?
Atmosphere: 1
Food: 1
Service: 1
Ed Jackson
Open but have no food only
Atmosphere: 2
Food: 1
Service: 1
Brenda Andrews
This was a very bad experience! The chicken had sat way way too long, the mac n cheese was way too wet and soft! The potatoes tastes like water was added to make it go further. Our meal was horrible. Would have brought it back but not wasting the gas after I wasted the money on our meal. Not
Atmosphere: 3
Food: 1
Service: 5
George Tolson
Employees wouldn't answer the phone, so I drove to get 8 PC family dinner from here.never again.....
Worst place ever. We stopped today for chicken. We tried multiple attempts over a couple weeks to get extra crispy chicken and always told they were out. Last week we stopped Sunday evening to place an order and was told all they had was a few chicken tenders cause their fryers were down for cleaning. Well today I ordered 16 pieces family meal, extra crispy. Pulled up to window and paid. Then was told they were 3 pieces short for extra crispy and they would replace with original recipe and asked if that was ok, I replied if you give me a couple extra pieces, I was told no and was not given another option. I got home and there were no biscuits in bag, also the chicken was dried out and hard. The mashed potatoes and mac an cheese was really watered down. My grandson was the one really wanting KFC. He was also disappointed. I will never return. Im not sure why this place 8s still open.
Atmosphere: 1
Food: 1
Service: 1
Tried the new potato bowl ? it was pretty good ?
Over priced. Messed up our sides... chicken is good, but the sides are questionable and for the price is crazy... the cashier was nice though.
Atmosphere: 3
Food: 3
Service: 4
Very disappointed in this place. Ordered from the app and then upon picking up the food they tell me that they don't have chicken. And then when I get my food they cut pita bread in half and a strip of chicken in half and gave it to me for my wrap.
Atmosphere: 1
Food: 1
Service: 2
Pot pie was good but all the food was cold and my biscuit was rock hard it’s probably been there all
Food: 2
Recommended dishes: Pie
Clean inside, fast service but the new chicken wraps are overpriced and small.Vegetarian options: They haveDietary restrictions: They haveParking: Plenty of store front parkingKid-friendliness: Like any otherWheelchair accessibility: Very nice ramps
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Fried Chicken
You place an order through the app, you are going to pick it up when it says it is ready and you arrive and there is not what you ordered on two occasions, the same thing happened to me and they do not cancel the order, you have to do it yourself and the application is a pain.Parking: very bad attention
Atmosphere: 1
Service: 1
Food was VERY good, service was quick, we were very impressed ?
Atmosphere: 2
Food: 4
Service: 2
We Arrived at restaurant at 9:20pm and all of the lights (main billboard & menu board) were out, but there was one car at the drive through window. I should've listened to my kids when they were saying it's closed, but I was hopeful because the website said they closes at 11pm. When I got to the window after ordering, I asked what time do they close and the person at the window said 10pm.I should've taken heed to the signs and just kept driving!! I ordered a $20 fill up box. The person taking the order said they don't have any original and would crispy be ok? I agreed and said yes. When I got home some of the chicken was original recipe, but the chicken was hard and obviously old, therefore super crispy (yikes)! The chicken nuggets were black and was unable to bite through. There were only a hand full of fries enough for maybe one person. The biscuits were dark and hard enough to break my winows out. I called the store and talked to the manager on duty (they don't deserve to be named, and im not that petty or malicious) about a possible refund and she says only if we bring the food back, which by that time was late and would not make it back by closing. The manager didn't offer any resolution nor a refund even if I would bring in the receipt the next day. Very disappointing, very poor customer service. I asked the manager if she knew the food was not fresh why would she sell it to customers, and her response was "we sell everything we have left". Seems like a bad idea now to visit this particular KFC within an hour of closing. I hope she is receiving a great bonus for making sure she sells everything regardless of the food quality and time left to operate the business. I do understand that they do not want to be stuck throwing out a bunch of food, but to sell food that's not even edible enough for human consumption is unacceptable. The manager not caring at all at trying to make the situation right, is even worse. I also understand that finding great help, and employees can be hard but this is out right unacceptable behavior by a manager of a well known establishment such as this. I'm not mad at KFC, however interactions like this will always keep your ratings "sub-par" at best! This is why establishments such as Chick-fil-A on a very bad food day will still get an A+ on customer service because they will do everything possible to make sure the customer experience is a great one!! Overall I still do recommend your food and products, but I just hope this was an isolated one of a kind incident, and that no one else has this same experience!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Lady at register was VERY rude. (I believe she was a manager but did not act like it ) But food was decent.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
I was the only customer in line and it took 15 minutes for my food. I ordered a famous bowl with no cheese and a chicken sandwich. My famous bowl can with cheese and my chicken sandwich was dry. I went and told the worker about the issue, and they did nothing to fix it. Wont come back
Atmosphere: 2
Food: 1
Service: 1
I came to pick up a Uber eats for Mr. WilliamsAt 9:50pm. It looked like the store was closed. So I gave the store a call. A lady answered and said we are now closed. But you’re supposed to close at 10 PM?
Atmosphere: 1
Food: 1
Service: 1
Open but have no food only
Atmosphere: 2
Food: 1
Service: 1
This was a very bad experience! The chicken had sat way way too long, the mac n cheese was way too wet and soft! The potatoes tastes like water was added to make it go further. Our meal was horrible. Would have brought it back but not wasting the gas after I wasted the money on our meal. Not
Atmosphere: 3
Food: 1
Service: 5
Employees wouldn't answer the phone, so I drove to get 8 PC family dinner from here.never again.....
Atmosphere: 1
Food: 1
Service: 1