Horrible customer service Incompetent to complete an order
Atmosphere: 1
Food: 1
Service: 1
Iggy Martin
By far worse run McDonalds in America. The iced coffee is basically lite brown water the regular coffee is full of coffee grounds.
Atmosphere: 1
Food: 1
Service: 1
Nathan Costa
Food took forever in the drive through
F S
07/31/2025 at 10:20pm - 11:01 pm First off, why do you have 2 drive thru lanes if you can’t take turns getting people. We waited in the first lane and they got 3 people on the other lane and never answered us. So we pulled around and told them we just had a mobile order we needed. The lady apologized and pulled us up to spot 1 and said they’d bring it out. 10 minutes later we called in and said to make sure they bring out the drink, they go “Oh, sorry we don’t have the sweet tea but we’ll bring the food out soon, is there any other drink you want?” So… why not tell us you don’t have the sweet tea instead of making us wait 10 minutes and leave us hanging. So we go in after 10 more minutes and I recorded incase something happened. The manager finally noticed us and said hey, the guy who answered the phone and said he was gonna bring our stuff out finally came up and said “oh hey I was just going to bring this out to you guys!” And we told the manager what happened and asked if the mcchickens were in there. The guy(not the manager), and I quote said “I lost your mcchickens, I’m not gonna lie” what…???? The manager chimes in and goes “we gave you 20 chicken nuggets instead”. So instead of offering to remake our mcchickens, you just gave us something we might not even want or like… We said no we just want the mcchickens and then they finally offered to remake them. We asked if we had our kids meal and the guy said he lost that too!!! What the actual heck. So he finally pulled a kids meal out of no where and the fries were cold. I just didn’t care at that point and just wanted everything we ordered. They finally gave us our stuff but we were there at that McDonald’s just for some items for 40+ minutes. This is ridiculous. Also they claim they aren’t hiring and have no interview times available but are this short staffed during night. Okay sure…
Atmosphere: 1
Food: 1
Service: 1
doris malone
So let’s just say they screwed up the whole order after me giving it at the window 2 times and then at the second window where you get your food I had 2 ask for 2 plain cheeseburgers for a child and the girl at the window was just the rudest person ever and I had to say don’t get an attitude with me it’s not my fault I didn’t take the order she replied back very rude and said I didn’t say it was your fault and needless to say when I got home nothing was right won’t be going back there
Janet Murphy
Great food and service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, French Fries, Dr Pepper
Taffy
It’s rare that I receive great customer service at this McDonald’s location, but every time Devin is working, it’s a whole different experience. I frequent this location often for my children, and whenever Devin is there, my order is always fresh, hot, and correct. He’s always respectful and professional. Honestly, I hate coming when he’s not working because that’s when my order tends to be wrong cold fries, hard cookies, you name it. Devin really stands out, and he deserves to be recognized for his excellent work ethic. I don’t know him personally, but young people like him need to be acknowledged and appreciated. Keep up the great work, Devin!
Update:5/19/2025. Just left here. Order completely WRONG like always. I'm so sick of this place. The health department needs to inspect this place. Fries cold, sweet tea taste like water, cookies burnt, asked for a double quarter pounder received a single. Ask for 3 $5 bags received 2 and told the lady (heavy set lady looks Latino argued me down about my order on and they didnt give me a receipt so I wasted $40
They need a new staff.
Atmosphere: 1
Food: 1
Service: 1
David Kelbaugh
We were pretty much denied service this morning in the lobby, since we were expecting the mature lady at the register (who usually takes our order) to take our order and said she couldn't no more. Then a younger gentleman comes over and states we have to use the kiosk to place an order from now on, and offered to help us. When I asked about the lady at the register, he stated she was just there to take our money if we are paying by cash. So she can stand there and take our money, but she can't punch a couple buttons for our order?? I said no thanks, BK is right down the street and they don't mind waiting on us at all. McDonald's you could take some lessons from Chic- fil-A on what customer service is all about and how important it is to a business.
Atmosphere: 1
Service: 1
Melissa Clawson
This McDonalds is very unorganized and the orders are never correct. That is all.
Atmosphere: 1
Food: 2
Service: 1
Timothy Swindell
Stopped this is second McDonald this morning. They wouldn’t even look at inside customers drive thru only . Shameful bunch ! Never be back at McDonalds
Worst McDonald’s I’ve ever been too management is garbage and the people there just don’t know how to do there job hour long wait for them to forget two times about my order
Atmosphere: 1
Food: 1
Service: 1
joshua knight
9 miles between these 2 stores, and there is a 3$ difference in price! Lost my business!
They don't care...
Well, there you have it . If your funds are low and you need a cheap biscuit, Williamsport McDonald's is the spot to go. Have a great day!
Jeremy Butler
The food was actually amazing tonight. Ever was super fresh. Its july 1st at 11pm so whoever the crew is foe tonight keep up the great work!
Horrible customer service
Incompetent to complete an order
Atmosphere: 1
Food: 1
Service: 1
By far worse run McDonalds in America. The iced coffee is basically lite brown water the regular coffee is full of coffee grounds.
Atmosphere: 1
Food: 1
Service: 1
Food took forever in the drive through
07/31/2025 at 10:20pm - 11:01 pm
First off, why do you have 2 drive thru lanes if you can’t take turns getting people. We waited in the first lane and they got 3 people on the other lane and never answered us. So we pulled around and told them we just had a mobile order we needed. The lady apologized and pulled us up to spot 1 and said they’d bring it out. 10 minutes later we called in and said to make sure they bring out the drink, they go “Oh, sorry we don’t have the sweet tea but we’ll bring the food out soon, is there any other drink you want?” So… why not tell us you don’t have the sweet tea instead of making us wait 10 minutes and leave us hanging. So we go in after 10 more minutes and I recorded incase something happened. The manager finally noticed us and said hey, the guy who answered the phone and said he was gonna bring our stuff out finally came up and said “oh hey I was just going to bring this out to you guys!” And we told the manager what happened and asked if the mcchickens were in there. The guy(not the manager), and I quote said “I lost your mcchickens, I’m not gonna lie” what…???? The manager chimes in and goes “we gave you 20 chicken nuggets instead”.
So instead of offering to remake our mcchickens, you just gave us something we might not even want or like…
We said no we just want the mcchickens and then they finally offered to remake them. We asked if we had our kids meal and the guy said he lost that too!!! What the actual heck. So he finally pulled a kids meal out of no where and the fries were cold. I just didn’t care at that point and just wanted everything we ordered. They finally gave us our stuff but we were there at that McDonald’s just for some items for 40+ minutes. This is ridiculous. Also they claim they aren’t hiring and have no interview times available but are this short staffed during night. Okay sure…
Atmosphere: 1
Food: 1
Service: 1
So let’s just say they screwed up the whole order after me giving it at the window 2 times and then at the second window where you get your food I had 2 ask for 2 plain cheeseburgers for a child and the girl at the window was just the rudest person ever and I had to say don’t get an attitude with me it’s not my fault I didn’t take the order she replied back very rude and said I didn’t say it was your fault and needless to say when I got home nothing was right won’t be going back there
Great food and service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, French Fries, Dr Pepper
It’s rare that I receive great customer service at this McDonald’s location, but every time Devin is working, it’s a whole different experience. I frequent this location often for my children, and whenever Devin is there, my order is always fresh, hot, and correct. He’s always respectful and professional.
Honestly, I hate coming when he’s not working because that’s when my order tends to be wrong cold fries, hard cookies, you name it. Devin really stands out, and he deserves to be recognized for his excellent work ethic. I don’t know him personally, but young people like him need to be acknowledged and appreciated. Keep up the great work, Devin!
Update:5/19/2025. Just left here. Order completely WRONG like always. I'm so sick of this place. The health department needs to inspect this place. Fries cold, sweet tea taste like water, cookies burnt, asked for a double quarter pounder received a single. Ask for 3 $5 bags received 2 and told the lady (heavy set lady looks Latino argued me down about my order on and they didnt give me a receipt so I wasted $40
They need a new staff.
Atmosphere: 1
Food: 1
Service: 1
We were pretty much denied service this morning in the lobby, since we were expecting the mature lady at the register (who usually takes our order) to take our order and said she couldn't no more. Then a younger gentleman comes over and states we have to use the kiosk to place an order from now on, and offered to help us. When I asked about the lady at the register, he stated she was just there to take our money if we are paying by cash. So she can stand there and take our money, but she can't punch a couple buttons for our order?? I said no thanks, BK is right down the street and they don't mind waiting on us at all. McDonald's you could take some lessons from Chic- fil-A on what customer service is all about and how important it is to a business.
Atmosphere: 1
Service: 1
This McDonalds is very unorganized and the orders are never correct. That is all.
Atmosphere: 1
Food: 2
Service: 1
Stopped this is second McDonald this morning. They wouldn’t even look at inside customers drive thru only . Shameful bunch ! Never be back at McDonalds
Restaurantji Recommends
Always have to wait for food slow!!
Atmosphere: 4
Food: 4
Service: 1
Worst McDonald’s I’ve ever been too management is garbage and the people there just don’t know how to do there job hour long wait for them to forget two times about my order
Atmosphere: 1
Food: 1
Service: 1
9 miles between these 2 stores, and there is a 3$ difference in price! Lost my business!
They don't care...
Well, there you have it . If your funds are low and you need a cheap biscuit, Williamsport McDonald's is the spot to go.
Have a great day!
The food was actually amazing tonight. Ever was super fresh. Its july 1st at 11pm so whoever the crew is foe tonight keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Everything was excellent for me in this place
Atmosphere: 5
Food: 5
Service: 5
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