Pizza Hut
$ • Pizza, Chicken Wings
Hours:
1309B Old Courthouse Square, Martinsburg
(304) 267-9946
About Pizza Hut
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Need to train their delivery drivers to treat people better, esp. when they are delivering to the wrong house and give me hell when HE WAS WRONG. I didn’t even place an order and your delivery driver kept trying to shove someone else’s order literally in my face.
Once again Pizza Hut found a way to incorrectly record my order on their app. I ordered a large pizza and a dozen wings and did not receive the wings and was charge for it. Called and talk with manager who gave me a lot of excuses. Issue was not resolved. Driver gave me two different receipts with two different prices on them which the manager could not explain.
Lost customer. Waiting for district manager to call me
Ratings
Hours
| Monday | 10AM - 12AM |
| Tuesday | 10AM - 12AM |
| Wednesday | 10AM - 12AM |
| Thursday | 10AM - 12AM |
| Friday | 10AM - 1AM |
| Saturday | 10AM - 1AM |
| Sunday | 10AM - 12AM |
People in Martinsburg Also Viewed
Pizza Hut offers quick and accurate deliveries, with a friendly staff that aims to assist customers. On Halloween, a small mistake turned into a generous gesture, as extra pizzas were given for free due to a short wait time. The restaurant, which was previously known for slow and incorrect orders, has shown significant improvement in service. However, there have been reports of issues, such as missing curbside service despite tips given, and dietary restrictions not being fully respected. One customer noted a concern with mushrooms being placed on their side of the pizza, highlighting the importance of careful attention to allergies. Despite these challenges, many experiences have been positive, and the restaurant is considered kid-friendly with options like personal pan pizzas. With potential new ownership or management, Pizza Hut has shifted from past complaints to a solid recommendation for customers to give them another try.