Pizza Hut
1309B Old Courthouse Square, Martinsburg
(304) 267-9946
Recent Reviews
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Let me start with the service was horrible i ordered threw the app for delivery the food comes and the order is complete wrong i tell the driver he says that what they gave him i told him thats not our he has to take it back and i call the store the lady was rude had a attitude right away and she said she will have the order re done and sent to us waited all night and nothing was sent let alone i used my reward points for a pizza that is gone
Atmosphere: 1
Food: 1
Service: 1
First time I've had pizza hut in 10nyears it was terrible
It's a carryout only, so the pickup area isn't dirty, just very used as you'd expect.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza, Boneless Wings
I been trying n trying to call to place a order can't no body pick up. Even to say sorry we lil busy lol.
Employees do not wear gloves while preparing food which I believe is required.
Parking: There is plenty of parking
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Cinnabon Mini Rolls, Boneless Wings
I ordered & requested curbside service which I didn’t receive and had tipped for it. Pizzas were well made and tasted great.
Dietary restrictions: Can’t eat meat
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Veggie Lover's Pizza
I'm allergic to mushroom and asked for mushrooms on half of a pizza for my husband. If I go here now I have to make sure I get a separate pizza because they ended up putting mushrooms on two pieces on my side. I was scared to even try it to be honest but that's probably my stupidity to even expect somebody to make sure my allergy was catered to. Although that experience was not great, the other experiences I have had I have been pretty good.
Dietary restrictions: Be careful with the dietary restrictions at this place
Kid-friendliness: Kid friendly even have personal pan that is a small pizza kids love
Wheelchair accessibility: Accessible
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Breadsticks, Pepperoni Pizza, Create Your Medium Pizza, Cheese Pizza, Sides, Marinara, Big Dinner Box with Pasta, Create Your Own Pizza, Pepperoni Lovers Melt, Marinara Dip
Another company that seems to be okay with not interacting with customers that are spending their hard earned money in the establishments long wait times for food and lots of attitudes when you can interact with someone
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Breadsticks, Cheese Pizza, Hawaiian Chicken Pizza, Marinara, Big Dinner Box with Pasta, Tavern Ultimate Pizza, Create Your Own Pizza, Personal Pan Pizza, Pepperoni Lovers Melt, Boneless Wings, Tavern Pesto Margherita Pizza
DO NOT ORDER FROM HERE. Horribly rude and will steal your card info!!! Food made wrong and way to much I tried to pay and they won't let me but my card was charged. STAY AWAY FROM THIS STORE!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
My husband is allergic to dairy (not lactose intolerant, but his body can't process dairy and makes him very sick the next day) and specifically asked for no cheese on his pizza. He also asked for extra sauce for both his and my pizza, but whoever was at the counter tonight (Thursday December 19 2024 around 5:45pm-6:45pm) gave us the opposite of what we ordered. Not only did both pizzas not have any sauce on them (completely dry) but my husbands pizza was covered in cheese. She was also rude and insensitive to his request of no cheese, rudely asking why he didn't want cheese. This lady was very disrespectful and gives Pizza hut a bad rep.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This stuff wasn't even fit to eat it said my order was to be delivered in bout 40 min 10 minutes later a txt was sent saying the driver picked order up by door dash i thought that was awful fast 40 min.well it showed.the pasta was burnt up and dry and the melts was also burnt up.and the bread sticks I won't even talk bout them.i haven't ordered from here for about 8 yrs and now I won't order from here again I would post pictures but I don't c where there is a option for it
Food: 1
Horrible Store. Never buy food from here again. They never answer the phone, takes them 2hrs to make 1 large 1 topping pizza and they are extremely rude
Atmosphere: 1
Food: 1
Service: 1
I've gotten pizza here twice. The first time I attributed the bad pizza to me getting something new. I got the tried and true thin crust pizza last night and it was the worst pizza I've ever had. I will not be getting pizza from here again and I advise you to do the same.
Food: 1
Horrible Store. Never buy food from here again. They never answer the phone, takes them 2hrs to make 1 large 1 topping pizza and they are extremely rude
Atmosphere: 1
Food: 1
Service: 1
Dishonest and literally doesn't deliver what was paid for:
I'm a shelter advocate for a domestic violence emergency shelter. September 2, 11:30pm I made an emergency order for a new client. On the call I made it clear that I needed a receipt and made the order.
When our client received the order, they did not receive their receipt, drink or ranch. Sadly, these things happen.
By the time this happened the restaurant had already closed for the night so the situation had to be resolved the next day.
Our manager went in to retrieve the receipt, only to be told that this location did not give out receipts - so the employee who took my order knowingly accepted my order, knowing he could not give me the receipt I asked for. Not only that, but they refused to refund the 2 liter pepsi and ranch. Our manager did not want to continue fighting for what was owed the shelter and dealing with the rude employee, finally got the receipt and left it at that.
However, I think people should know of how this store treats their clients and how they unfairly take needed public resources from their community.
Edit: Pizza hut reached out to me and (eventually) spoke to the manager who refunded the entire order.
Atmosphere: 1
Food: 2
Service: 1
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