A Dave's double is my go to sandwich at any wendys but this time I was pretty disappointed with what I got. The patties were thinner and dryer and The bun was going stale. Along with the dissatisfying food, the cashier at the drive thru had greasy gloves on when they took my card. Leaving grease on my card when they handed it back.
Atmosphere: 2
Food: 1
Service: 1
Jonathan Washington
Food was terrible they forgot some of my food. Anyone that goes check your bag next time cause I didn’t.
Atmosphere: 1
Food: 2
Service: 2
Davis is back
Waited 10 mins in lobby and nobody helped or anything. Said thanks for your service and one of the employees said you’re welcome being a smartass.
Service: 1
saad maan
The staff were literally the rudest people I've ever met, like the utmost disrespectful people on morning shift. I can't judge the food because I never got any.
Atmosphere: 1
Food: 3
Service: 1
KB FAMILY
Never says hello on the speaker and will ignore you if you try to say hello. They will repeatedly ask what can I get for you until you spit out your order. And even if you order the most expensive meal on the menu, they charge you $.50 per sauce
Atmosphere: 1
Food: 1
Service: 1
Michael Linsmayer
Best Wendy’s in Martinsburg
Atmosphere: 5
Food: 5
Service: 5
Erin F
My order is almost always incorrect. My food arrived cold. The lettuce on the burger was black and brown and the fries contained a very long red hair that did not belong to me. Oh, and they never give me straws.
Food: 1
Service: 1
Giovanni Beadman
Kid behind the counter states clueless into an order screen while I wait over 5 minutes to be served. So much for “multi tasking “! The food is ok however Lis the counter person was very friendly unlike somebody others.
Stephen Stclair
Went in for some lunch today ordered a bacon double cheeseburger in the drive through lady obviously wasn’t listening to me she tells me to pull up to first window doesn’t tell me the total she wasn’t even at the first window she was at the 2nd after a few minutes waiting I pulled up nobody even said anything to me so she doesn’t ask for a total just takes my card and swipes it then says I’m short $2 I was thinking no way because that sandwich is only like $4 so she finally says the total that it’s $7 and some change I said there is no way a double bacon cheeseburger is $7 something’s not right so she says do you want a refund because it is and I said yes I do so I get my refund go in the store order the exact same thing I orderd in the drive through and what do you know only $4 and some change so I try to get to the bottom of why the lady was trying to charge me $8 well she obviously wasn’t listening to me at all because they were charging me for a sandwich that I never even ordered last at the drive through was very unprofessional I tried to tell the younger man working the cash register about it he just ignored me and brushed it off like nothing happened very unprofessional atmosphere I can definitely say I will not be back to this location
This location in my opinion is best in Berkeley county, they mess up maybe 1 out of 10 times. The other locations continuously mess up the orders.
Atmosphere: 3
Food: 4
Service: 3
Lenny Wood
It took 15 minutes for a cashier to come to the register inside because everyone there was focused on drive-Thru only. Went in the bathroom and slipped and almost fell on the floor because there was soap and water thrown on the floor, unattended, with no wet floor sign present. I told the manager and she said she knew about it already but yet the issue was still not addressed. This was the worst experience I have ever had at a fast food restaurant and there have been many bad experiences, but this one tips them all. No concern and complete disregard for customer safety inside their establishment.
Atmosphere: 1
Food: 3
Service: 1
Rachel Lynn
The food is always good. However, every single time I go through the drive-thru, as soon as I get to the window, I am instructed to park and my food will be brought out to me. Even when there isn't anyone else in line. Makes no sense. Last time, I waited 17 minutes for 2 junior bacon cheeseburger meals.
Atmosphere: 1
Food: 5
Service: 1
Tom McCormack III
Everything was good. Place was clean.
Food: 5
Service: 5
Ken
Great location to get in and get out and drive thru is fast! Their biggie bags and other specials are a great price and can't be beat.
A Dave's double is my go to sandwich at any wendys but this time I was pretty disappointed with what I got. The patties were thinner and dryer and The bun was going stale. Along with the dissatisfying food, the cashier at the drive thru had greasy gloves on when they took my card. Leaving grease on my card when they handed it back.
Atmosphere: 2
Food: 1
Service: 1
Food was terrible they forgot some of my food. Anyone that goes check your bag next time cause I didn’t.
Atmosphere: 1
Food: 2
Service: 2
Waited 10 mins in lobby and nobody helped or anything. Said thanks for your service and one of the employees said you’re welcome being a smartass.
Service: 1
The staff were literally the rudest people I've ever met, like the utmost disrespectful people on morning shift. I can't judge the food because I never got any.
Atmosphere: 1
Food: 3
Service: 1
Never says hello on the speaker and will ignore you if you try to say hello. They will repeatedly ask what can I get for you until you spit out your order. And even if you order the most expensive meal on the menu, they charge you $.50 per sauce
Atmosphere: 1
Food: 1
Service: 1
Best Wendy’s in Martinsburg
Atmosphere: 5
Food: 5
Service: 5
My order is almost always incorrect. My food arrived cold. The lettuce on the burger was black and brown and the fries contained a very long red hair that did not belong to me. Oh, and they never give me straws.
Food: 1
Service: 1
Kid behind the counter states clueless into an order screen while I wait over 5 minutes to be served.
So much for “multi tasking “!
The food is ok however
Lis the counter person was very friendly unlike somebody others.
Went in for some lunch today ordered a bacon double cheeseburger in the drive through lady obviously wasn’t listening to me she tells me to pull up to first window doesn’t tell me the total she wasn’t even at the first window she was at the 2nd after a few minutes waiting I pulled up nobody even said anything to me so she doesn’t ask for a total just takes my card and swipes it then says I’m short $2 I was thinking no way because that sandwich is only like $4 so she finally says the total that it’s $7 and some change I said there is no way a double bacon cheeseburger is $7 something’s not right so she says do you want a refund because it is and I said yes I do so I get my refund go in the store order the exact same thing I orderd in the drive through and what do you know only $4 and some change so I try to get to the bottom of why the lady was trying to charge me $8 well she obviously wasn’t listening to me at all because they were charging me for a sandwich that I never even ordered last at the drive through was very unprofessional I tried to tell the younger man working the cash register about it he just ignored me and brushed it off like nothing happened very unprofessional atmosphere I can definitely say I will not be back to this location
Atmosphere: 1
Service: 1
Disgusting
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location in my opinion is best in Berkeley county, they mess up maybe 1 out of 10 times. The other locations continuously mess up the orders.
Atmosphere: 3
Food: 4
Service: 3
It took 15 minutes for a cashier to come to the register inside because everyone there was focused on drive-Thru only. Went in the bathroom and slipped and almost fell on the floor because there was soap and water thrown on the floor, unattended, with no wet floor sign present. I told the manager and she said she knew about it already but yet the issue was still not addressed. This was the worst experience I have ever had at a fast food restaurant and there have been many bad experiences, but this one tips them all. No concern and complete disregard for customer safety inside their establishment.
Atmosphere: 1
Food: 3
Service: 1
The food is always good. However, every single time I go through the drive-thru, as soon as I get to the window, I am instructed to park and my food will be brought out to me. Even when there isn't anyone else in line. Makes no sense. Last time, I waited 17 minutes for 2 junior bacon cheeseburger meals.
Atmosphere: 1
Food: 5
Service: 1
Everything was good. Place was clean.
Food: 5
Service: 5
Great location to get in and get out and drive thru is fast! Their biggie bags and other specials are a great price and can't be beat.
Loading...