Gino's Pizza & Spaghetti House

Welcome to ginos in Montgomery! Where you're gonna have to fill in the blanks! They don't acknowledge you at all when you walk in, they don't acknowledge you when you step up to the counter, they don't even tell you how long the wait is going to be unless you ask. The two making the food looked at me, didn't say a word, not a hi, not the person who takes the orders will be with you in a second..nothing. customer service starts the moment someone walks in and even after me trying to get someone's attention i received the same deer in headlights look.
They weren't even busy.. so won't be coming back to this location. The one by the Walmart is a lot more considerate.

Atmosphere: 1

Food: 3

Service: 1

This will be the last time we buy from this Ginos! I would pass up a Ginos specifically to eat at the store in Montgomery because the food was always so good. This is the 3rd time in the past month that we have got from this Ginos and it will be the last. Too much money wasted!!! I not only called this order in an hour and a half early, but the people I spoke to were rude and could have cared less about being there. It was obvious and it showed in the food. Bring back the older workers, they were worth it and so was the food!!! Nothing worse than driving 20 minutes back home to eat and thats when you notice the burnt bottom crust!

Atmosphere: 1

Food: 1

Service: 1

Pizza was hot and fresh, the salad was great.

Atmosphere: 5

Food: 5

Service: 5

I order from here a lot, something has changed in the past little while. Food is ok but you're lucky to get what you order, items missing or just wrong. Very disappointing to have to turn around and go back to pick up whats left out

Food: 4

Service: 2

Tuesday is very busy. 2 for Tuesday buy one get one large free. My food was right and delicious. The staff were friendly.

Ordered peperoni pizza with extra cheese got a cheese pizza instead and the women working said they fix it to. All corporate and then hung up on me

This place is a rip off my mom ordered a pizza and she had a coupon and they only gave her a pizza and they didn’t give her the bread sticks and they didn’t give her money back I am no longer gonna be a customer at this place I get my food some other place and some lady kept my receipt

They close at 10 from 730 to 9 they don't answer the phone rang through and when they do answer the phone it's an hour wait just for bread sticks and then they are burnt, rude on the phone and in person

I ordered my food online . When I arrived to pick my food up , I was told I didn't have a order . So I gave him a order number and he said ma'am we don't have a order for you .so I pulled up my bank app. And they had took 46$ out of my account . So they come back to the window and said they found it it had been missed place that it would be 20 minutes . So I parked the car and waited 25 minutes. Go back to the window and guess what . They still didn't have it ready . I told them just to give my money back and I was told they couldn't do that because I paid online . So I had to wait until 25 minutes for my food ..I will never go back there ..

Gino's is a wv legend. I love you Gino's

Great food, great service and a great hometown pizza place to eat.

Atmosphere: 5

Food: 5

Service: 5

Beautiful views nice environment great food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Ham Pubwich, Cheese Breadsticks

The food is pretty good for a chain restaurant and the service was pleasant. They do need to do a lot on cleaning the place up. The floor was very dirty and the bathroom could have used regular cleaning.

Atmosphere: 3

Food: 4

Service: 4

Quiet, small, yet clean. Food always cooked to order. Excellent staff that always seem to be busy yet always having time to give excellent customer service. Always a pleasure.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza, Calzone, Big Ham Pubwich

Love this restaurant. Great service and food.

Atmosphere: 5

Food: 5

Service: 5