This was the worst fast food establishment that I have ever been to. Manager was working front with 1 cook and a 16 year old cashier/ front counter. The wait for my order was over 40 minutes when I set timer and said I was leaving in 5 minutes. There was no ice and all drinks were warm. The manager neglected to tell customers this and caused 1 man to throw his cup down and demand a refund. The young girl working needed to ask customers for their receipts because orders were deleted from the order screen. The cook was vocally nasty to the younger worker. The manager just shook his head holding like he had a headache. When we finally got our order it was short 1 order of cheese tots. The girl said that the cook refused to drop another order of cheese tots. I asked for fries. 1 of the cheese wraps had mustard instead of the sauce that should have been on it.
Atmosphere: 1
Service: 1
Chad Jay
This was the worst BK I have ever been at. Walked into the restaurant had to order yourself. Had to wipe our own tables off soda machine was out of carbon food came out cold. And it was like 90° inside.
Atmosphere: 1
Food: 1
Service: 1
Chuck H
Almost 20 min wait in the drive thru and they screwed my order up. Will not be returning.
Food: 1
Service: 1
Julie Winsor
They needed more staff, but they were kind and attentive. Food was good.
Atmosphere: 4
Food: 5
Service: 5
Duane Frund
It is what you expect. BK is the beast
Atmosphere: 5
Food: 5
Service: 5
timothy adams
Im guessing this store just Opens when they want instead of the scheduled time?
Atmosphere: 2
Food: 3
Service: 1
Eve Taylor
The restroom, store, and play place were clean. The service was friendly and the wait wasn't long. The app definitely needs work!
Atmosphere: 5
Food: 5
Service: 5
Jackson Robichaux
Food was cold, people were mean, and the burger gave me food poisoning! Gaarbage, never coming back.
Wrong order twice and got half rotten lettuce on the first. Got my.money back with bad attitude and eye rolling. Wasn't busy. Trash food and people.
Atmosphere: 1
Food: 1
Service: 1
Gregory Blaney
I do not know how I can articulate how SLOW they are! They don't have enough staff and they just ignore you for a LONG time. Poor poor management to say the least!
Atmosphere: 1
Food: 4
Service: 1
Peggy Jones
My husband, my father-in-law and I stopped by this Burger King on Thursday May 15 at 6:40 pm. We placed our order using the kiosk at the front counter. We waited 35 minutes for our order and it had gotten lost between the front counter and the kitchen. We decided to leave and find another restaurant, but I worked in food service for 34 years, and I've never felt so bad for employees in my life! There were only 2 employees working, and there were several people waiting for orders inside and the drive thru was busy. Please help these people at Cheat Lake Burger King. It's the last restaurant along I-68 East to get a good sandwich until you get to Frostburg, Md. This is a beautiful restaurant! Help these employees!
Melissa Metheny
Was charged 3$ extra. Wanted 2 onion rings and 1 fry, got the opposite. Asked for extra sauce, got zero sauce.
Atmosphere: 3
Food: 4
Service: 3
Christy Bryant
The manager whose name is Angel went above and beyond to ensure that we had great service today. Burger, king, you're doing great job.
Slowest burger king ever lol
Atmosphere: 2
Food: 3
Service: 2
This was the worst fast food establishment that I have ever been to. Manager was working front with 1 cook and a 16 year old cashier/ front counter. The wait for my order was over 40 minutes when I set timer and said I was leaving in 5 minutes. There was no ice and all drinks were warm. The manager neglected to tell customers this and caused 1 man to throw his cup down and demand a refund. The young girl working needed to ask customers for their receipts because orders were deleted from the order screen. The cook was vocally nasty to the younger worker. The manager just shook his head holding like he had a headache. When we finally got our order it was short 1 order of cheese tots. The girl said that the cook refused to drop another order of cheese tots. I asked for fries. 1 of the cheese wraps had mustard instead of the sauce that should have been on it.
Atmosphere: 1
Service: 1
This was the worst BK I have ever been at. Walked into the restaurant had to order yourself. Had to wipe our own tables off soda machine was out of carbon food came out cold. And it was like 90° inside.
Atmosphere: 1
Food: 1
Service: 1
Almost 20 min wait in the drive thru and they screwed my order up. Will not be returning.
Food: 1
Service: 1
They needed more staff, but they were kind and attentive. Food was good.
Atmosphere: 4
Food: 5
Service: 5
It is what you expect. BK is the beast
Atmosphere: 5
Food: 5
Service: 5
Im guessing this store just Opens when they want instead of the scheduled time?
Atmosphere: 2
Food: 3
Service: 1
The restroom, store, and play place were clean. The service was friendly and the wait wasn't long. The app definitely needs work!
Atmosphere: 5
Food: 5
Service: 5
Food was cold, people were mean, and the burger gave me food poisoning! Gaarbage, never coming back.
Atmosphere: 1
Food: 1
Service: 1
Way too slow. Waited 30 minutes for 2 burgers.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Wrong order twice and got half rotten lettuce on the first. Got my.money back with bad attitude and eye rolling. Wasn't busy. Trash food and people.
Atmosphere: 1
Food: 1
Service: 1
I do not know how I can articulate how SLOW they are! They don't have enough staff and they just ignore you for a LONG time. Poor poor management to say the least!
Atmosphere: 1
Food: 4
Service: 1
My husband, my father-in-law and I stopped by this Burger King on Thursday May 15 at 6:40 pm. We placed our order using the kiosk at the front counter. We waited 35 minutes for our order and it had gotten lost between the front counter and the kitchen. We decided to leave and find another restaurant, but I worked in food service for 34 years, and I've never felt so bad for employees in my life! There were only 2 employees working, and there were several people waiting for orders inside and the drive thru was busy. Please help these people at Cheat Lake Burger King. It's the last restaurant along I-68 East to get a good sandwich until you get to Frostburg, Md. This is a beautiful restaurant! Help these employees!
Was charged 3$ extra. Wanted 2 onion rings and 1 fry, got the opposite. Asked for extra sauce, got zero sauce.
Atmosphere: 3
Food: 4
Service: 3
The manager whose name is Angel went above and beyond to ensure that we had great service today. Burger, king, you're doing great job.
Atmosphere: 5
Food: 5
Service: 5
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