I had a mix-up with my order where I accidentally added queso onto my taco instead of getting it on the side with my chips. When I asked the staff if I could just get the queso on the side — especially since I only ordered the chips because of the queso — they said they couldn’t do it. I even asked if they could return it, and they said no.
So instead of offering a simple side of queso, it turned into this whole issue.
What’s wild is that I went into the app, reported the problem through Pepper (the AI), and it fixed everything in seconds. Literally less than a minute later, the credit was in my account and I was able to reorder properly.
If the AI is empowered to solve customer issues instantly, but the real humans can’t make simple adjustments, that’s a problem. Chipotle — empower your team the same way your AI is empowered. It would make the whole experience so much smoother
Atmosphere: 5
Food: 5
Service: 1
Ashmit Bhagchandani
Never been more disappointed. Bowl was smaller than a kids meal literally got like 3 pieces of chicken. A 4 year old can eat this whole bowl and still be starving after.
Robert Sine
Food is good
Atmosphere: 4
Food: 5
Service: 4
New Bucks
Great service, good food but the food portions could have been better
Atmosphere: 5
Food: 4
Service: 5
Aaron carpenter outdoors extreem
Need to learn how to clean their work space and there is many health code violations. Ps not coming back!
Atmosphere: 1
Food: 1
Service: 1
Will
Fast service
Atmosphere: 5
Food: 5
Service: 5
Zachary Burke
Such a disappointment, these people they have working here look like they are in a prison labor camp. No one is happy and have expressions of existential dread while you speak with them. My email was incredibly bland and the carne asada was all burnt.
Atmosphere: 1
Food: 1
Service: 1
Mike Airways
Its always dirty
Atmosphere: 2
Food: 5
Service: 5
Mike Macyda
Fresh deliciousness!
Kyleigh Armstrong
Food was good until we found a hair in our food we were very disappointed.
Such a disappointment to the point of disgusting. I walk in at 9:45-10pm and begin to order but there is no brown rice left and when i asked they said it would be about 10 mins for more... why didnt it get refilled 10 mins prior as it sat empty. I was going to wait but then i glanced at the rest of the food and it almost made my stomach turn. There were maybe 4 pieces of chicken left that looked like dried shoeleather. The pinto beans were seized and the black beans were all water. I didnt even look any farther. I politely said nevermond and walked out. Been going to chipotles for 15+ years. This location was repulsive enough that it will be my last visit to any Chipotle. Food safety is not a priorty for this business.
Atmosphere: 1
Food: 1
Service: 2
Alex Ward
It's a chipotle, same as any other
Atmosphere: 5
Food: 5
Service: 5
Rajiv Trivedi
Good food here. Enjoyed.
Atmosphere: 4
Food: 5
Service: 5
nahomi berhe
Laura was extremely rude and is a terrible representation of Chipotle. Also the filthiest floors in a restaurant I’ve seen.
Nishant Malana
Simply Pathetic. I expect a meal that is overflowing with food. If you can’t see, the meal barely makes the rim. The norm is a full covering of cheese not this skimpy layer. Like is there a great cheese shortage near Pittsburgh. Also the fajita vegetables were missing.
Now that I’ve actually eaten the meal, the best way I can describe it is tasteless. Cooked in such a flavorless way, my heart breaks for the poor chicken that was slaughtered for my consumption. I heard its soul cry knowing it was used in such a tasteless meal.
The red sauce is glorified pasta sauce in terms of spice level. It’s as if they forgot all the spice when making this batch
The shinning hope in this story was one staff member who kindly assisted me in grabbing some cutlery. She embodies customer service
I had a mix-up with my order where I accidentally added queso onto my taco instead of getting it on the side with my chips. When I asked the staff if I could just get the queso on the side — especially since I only ordered the chips because of the queso — they said they couldn’t do it. I even asked if they could return it, and they said no.
So instead of offering a simple side of queso, it turned into this whole issue.
What’s wild is that I went into the app, reported the problem through Pepper (the AI), and it fixed everything in seconds. Literally less than a minute later, the credit was in my account and I was able to reorder properly.
If the AI is empowered to solve customer issues instantly, but the real humans can’t make simple adjustments, that’s a problem. Chipotle — empower your team the same way your AI is empowered. It would make the whole experience so much smoother
Atmosphere: 5
Food: 5
Service: 1
Never been more disappointed. Bowl was smaller than a kids meal literally got like 3 pieces of chicken. A 4 year old can eat this whole bowl and still be starving after.
Food is good
Atmosphere: 4
Food: 5
Service: 4
Great service, good food but the food portions could have been better
Atmosphere: 5
Food: 4
Service: 5
Need to learn how to clean their work space and there is many health code violations. Ps not coming back!
Atmosphere: 1
Food: 1
Service: 1
Fast service
Atmosphere: 5
Food: 5
Service: 5
Such a disappointment, these people they have working here look like they are in a prison labor camp. No one is happy and have expressions of existential dread while you speak with them. My email was incredibly bland and the carne asada was all burnt.
Atmosphere: 1
Food: 1
Service: 1
Its always dirty
Atmosphere: 2
Food: 5
Service: 5
Fresh deliciousness!
Food was good until we found a hair in our food we were very disappointed.
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
Such a disappointment to the point of disgusting.
I walk in at 9:45-10pm and begin to order but there is no brown rice left and when i asked they said it would be about 10 mins for more... why didnt it get refilled 10 mins prior as it sat empty. I was going to wait but then i glanced at the rest of the food and it almost made my stomach turn. There were maybe 4 pieces of chicken left that looked like dried shoeleather. The pinto beans were seized and the black beans were all water. I didnt even look any farther. I politely said nevermond and walked out.
Been going to chipotles for 15+ years. This location was repulsive enough that it will be my last visit to any Chipotle. Food safety is not a priorty for this business.
Atmosphere: 1
Food: 1
Service: 2
It's a chipotle, same as any other
Atmosphere: 5
Food: 5
Service: 5
Good food here. Enjoyed.
Atmosphere: 4
Food: 5
Service: 5
Laura was extremely rude and is a terrible representation of Chipotle.
Also the filthiest floors in a restaurant I’ve seen.
Simply Pathetic. I expect a meal that is overflowing with food. If you can’t see, the meal barely makes the rim. The norm is a full covering of cheese not this skimpy layer. Like is there a great cheese shortage near Pittsburgh. Also the fajita vegetables were missing.
Now that I’ve actually eaten the meal, the best way I can describe it is tasteless. Cooked in such a flavorless way, my heart breaks for the poor chicken that was slaughtered for my consumption. I heard its soul cry knowing it was used in such a tasteless meal.
The red sauce is glorified pasta sauce in terms of spice level. It’s as if they forgot all the spice when making this batch
The shinning hope in this story was one staff member who kindly assisted me in grabbing some cutlery. She embodies customer service
Atmosphere: 1
Food: 1
Service: 5
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