Dairy Queen Grill & Chill

Not sure how this DQ Star City,Wv even stays open not only is it the slowest I have ever been to but the quality is the worst. I ordered a snickers blizzard... I basically got a cup of vanilla ice cream.all they did is scoop a few teaspoons of snickers on top the ice-cream and put a lid on it. No care in a job your paid to do.

Ordered a special ordered ice cream cake for daughter's birthday on Thursday. Arrived today at scheduled pick up time to find the store was closed and never opened. Had no choice but to go but a different cake. Thanks for spoiling her birthday.

Atmosphere: 3

Food: 3

Service: 3

i’m not one to write reviews on places but oh my god, i went through the drive thru and ordered a kids meal and a backyard burger, i waited 20 minutes in the drive thru, no one behind me and no one in the store, not only did they only hand me the beckyard burger, but didn’t give me the kids meal, i had to ask them where it was, then they didn’t give me my fries or my drink. i drive off and find out they gave me 2 backyard burgers instead of the kids meal, but hey im not complaining about that.

Atmosphere: 1

Food: 2

Service: 1

Walked into an empty store, 3 employees saw me and continued talking amongst themselves before eventually walking further to the back.

Service: 1

Slowest place I've ever been at. Several different occasions I've left because of slow service. Workers have attitudes and don't give a damn about customers. Workers will stand there and talk knowing customers haven't been waited on. Most are young girls with bad attitudes.

My hot fudge sundae was just a sundae with a pinch of hot fudge bad ratio

Atmosphere: 3

Food: 2

Service: 4

Spot on!

Atmosphere: 5

Food: 5

Service: 5

I ordered 4-4 piece tender baskets *to make an 8 piece basket* yesterday for my co worker and I. When he arrived with the food, the fries were soggy n cold, the tenders were very crunchy and cold, so I went back today to inquire about it and I told the mgr that 2 6 piece baskets would be fine that I didn't want to order the 4-4pieces and she ok I that's fine. I was willing to pay for the food, I just wanted it cooked fresh, she said that's ok it was mistake. Well upon getting my *corrected food* she only gave me 1 6 piece basket-so now either I do without dinner or he does-I am done with this place they can't get anything right!!!! I mean yes I could have went back, but then one of them would have probably done something to my food, so I just went back to work!!!

Atmosphere: 1

Food: 1

Service: 3

Just warning people now. This place is loaded with roaches, to the point they were crawling inside the ice cream machine. The managers won’t go any further than laying one trap for them and it’s not working. I would advise eating anything at this location.

Atmosphere: 1

Food: 1

Service: 1

Last night, June 19, I visited the Dairy Queen on Memorial Church Drive in Morgantown, and it was by far the worst experience I’ve ever had at any Dairy Queen. I waited over 20 minutes for my Blizzard while multiple customers who ordered after me received theirs before mine. Eventually, I had to walk up and ask where it was. When I did, the blonde girl at the Blizzard station barely acknowledged me, muttered “I’ll get it,” and then slowly dragged herself over with no urgency, no apology, and no respect for the fact that I’d been waiting patiently. When I finally got my Blizzard, it was half-melted, as if it had been sitting off to the side the whole time. Not only was it completely unsatisfying, but it also tasted like it had peanut butter in it—something I didn’t order at all.I had come in after a long, exhausting day just hoping to treat myself. And instead, I was ignored, dismissed, and served a melted, messed-up order by employees who clearly couldn’t care less about doing their jobs properly. I may not make a lot in my line of work, but I still show up and give effort. The same can’t be said for this crew. This location is unprofessional, slow, careless, and borderline disrespectful. If this is how it continues to run, I truly believe this franchised Dairy Queen will be shut down in the next couple of years. It’s only a matter of time before enough customers stop coming back—just like I now plan to.

Atmosphere: 2

Food: 3

Service: 1

I went inside for takeout with only 2 people in front of me. When the guy in front of me went to order the girl who was trying to help him didn't seem to know what she was doing. After waiting another 10 minutes, I got in my car and went to the drive-thru. There were 3 or 4 cars in front of me, but I made it through in less time than in the store. The really need more than 2 people working there.

Always used the drive through and have had good service

Not sure who manages these places, but they are terrible at it. You can order ice cream while waiting in the drive-through, then sit there for 20+ minutes waiting to pay for and get your order, then when you do get it, the ice cream is melted because apparently they made it when you ordered it and it sat out for 20 minutes. Not only that but they charge a lot for this ice cream and they give a tiny little bit and it’s melted. These people are terrible. The workers suck. The management sucks.

Atmosphere: 1

Food: 1

Service: 1

Every time I come here, I order a Choco Brownie Extreme blizzard. Every time I ask for extra cocoa fudge because they make it wrong and I want to actually taste the chocolate. Every time they ignore my request, and every time my blizzard is white as fresh snow. The other Dairy Queen’s in town can do it right. Why can’t these kids?

Atmosphere: 1

Food: 1

Service: 3

New to the area and this is the closest DQ. They didn't have the 2 blizzards we wanted originally and we were told that very matter of factly by the 2 rude employees. We ordered 2 blizzards that they DID have and they had minimal blizzard ingredients in the top half and none in the bottom half. First and last time to this DQ for sure!

Atmosphere: 1

Food: 1

Service: 1