It's a typical understaffed and overworked establishment.... employees barely have the energy or care to greet you like a human, food quality was lacking visually and burger was cold. The time to order due to being inside was atrocious, I walked in for a to go order it took almost 12mins or 6 drive thru orders and 4 other inside orders before mine. Even if my order was waiting on fries, my burgers got cold waiting, customers who ordered after me got theirs first. 2 double cheeseburgers and a basket of fries, no drink, no apologies for our delay or have a good day. 17mins total here with nothing positive to show for it
Atmosphere: 3
Food: 2
Service: 2
Scarbos J'Ohnsin
Is it too much to ask for the food to be the same every time? I thought that was the point. Depending on who's working, it's a total crapshoot to see if your food will be good. Soggy hashbrowns, missing items, but not always! It's just so disappointing when it is. And last time they told me it was my fault because I didn't eat them fast enough. Seriously? I tired to eat them immediately. She assumed that since I called 20 minutes later that I let my hask town's get soggy, which only happens btw because of how they stack them on top of each other. Do better.
Edit: They did worse. 3 times since then they've ruined my food. Why is it so hard to NOT do something instead of doing it? I ask for a plain cheeseburger every single time and the same exact people mess it up. And the corporation that owns this place and others in the area is a horrible organization filled with people who would make the burgers out of dirt if they could get away with it.
Atmosphere: 1
Food: 1
Service: 1
Gwen Barr
Food was barely Luke warm, no jelly offered for biscuits, cashier was putting money in her pocket from register. Employees were talking filthy, good thing I didn't have kids with me.
Atmosphere: 1
Food: 1
Service: 1
Brenda Landis
Just drove thru at 7:30 am, placed order with no confirmation screen showing order detail or cost. At pay window the lady recited my order with a large sweet tea. I corrected her saying no a large diet coke please. She preceeded to correct me that I should "LISTEN" when ordering as changes cause the pick-up window to be slow. I aplogized and then handed her $10.05. She gave me a look and I asked is that not correct. She said the total is $8.05. I apologized and waited for my $2 change and informed her that I am hearing impaired. If that confirmation screen would've been shown as it usually is, none of this would have happened. Don't correct me for not listening when things aren't working as they should. I tried!
Atmosphere: 3
Food: 4
Service: 3
Chad Dixon
They don't understand the concept of fast food let's start there ... Every worker looks like their on their death bed and would rather actually be on their death bed then at work ...people always huddled up in the kitchen but tickets are over flowing the drive thru is somehow their number one focus and even a simple cheese burger large fry order takes 7 minutes most days ...the lobby workers inside like the cashier's are so high they don't know what's what and God forbid you use the McDonald's app the workers actually will not make the food just because they don't like the app and I'm not making any of this up this has all been documented and complained about numerous times but noone cares .
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Big Mac
Clara Osburg
Fries were okay, but my ice cream sundae was really sad. Over $3 and I can't even have a full cup?
Atmosphere: 3
Food: 3
Service: 3
Jessica White
The employees were pleasant and the food was fresh but.. I had to tell the the sprite in the dining room was out of syrup so we tried root beer, also out of syrup. No biggie, it happens. The poor rating for the atmosphere is because for the entirety of our visit, we had to sit and listen to the district manager mediating between two store managers that obviously do not work well together, listening to all the employees personal business and all of their professional shortcomings. Pretty UNprofessional and rather distasteful to be announced in the dining room full of guests.
Atmosphere: 1
Food: 4
Service: 3
Katlynn Martin
THIS IS THE WORST MCDONALDS IN MORGANTOWN. The manager is rude the staff is barely competent. I ordered food and it took AN HOUR I was in store they were not busy
Atmosphere: 1
Food: 1
Service: 1
Leanna Smith
My family and I stopped in here about 3 weeks ago. This was the best McDonald's experience of our lives. We ordered our food and it was done and at your table in 5 mins. It was hot and delicious. The restaurant was clean and that included the bathrooms. I was so impressed I literally had to tell the staff right then and there. ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, Hamburger Happy Meal, Quarter Pounder Sandwich with Cheese
Jessie McCauley
Tried to use my coupon and they literally wouldn't let me plus charge me for my rewards. Absolutely insane. This one is the closest but definitely not the most convenient, get your shit together lmfao.
Fast service courteous people always a joy for breakfast on a Sunday morning
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Hash Browns
Elizabeth Dew-Crim
Always great! Nice lobby, nice staff, nice pri e...not to mention, they are one of the freshest and fastest Mickey D's around the Morgantown area! Yum...needed that...?
Vegetarian options: There are salad items. There are fruir and pastry option as well. Coffee and Dessert options are good too.
Dietary restrictions: There are lower fat options. You have to choose. The nutrition facts are digitally displayed now.
Parking: Late hours and drive-thrus....yes, more than one lane.....I hate waiting...✋️
Kid-friendliness: Always....but no play-gym outdoors....sorry but if people don't watch their children it becomes a concern. Unfortunately, a few mess it up for the rest. There's always local parks. ?
Wheelchair accessibility: Absolutely, stop being embarrassed of life. Accommodations can be made for anyone. Eat. Drink. Have Fun. Live.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Big Mac, Hamburger Happy Meal, Quarter Pounder Sandwich with Cheese
Most HIGH
Every McDonald's is the same and the quality gets lower every year. I am afraid to eat the food these days since Bill Gates uses his special potatoes, but I will go there to use the bathroom sometimes. And the coffee isn't too bad last time I had it.
Atmosphere: 3
Food: 3
Service: 3
Hailey Williams
Yeah just spend a few extra dollars somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Debra Howland
Absolutely the worst bacon Double Quarter Pounder with cheese hamburger I have ever been served. The meat was very overcooked and burned. It was so awful I wouldn't even feed it to my dog! SHAMEFUL!!!
It's a typical understaffed and overworked establishment.... employees barely have the energy or care to greet you like a human, food quality was lacking visually and burger was cold.
The time to order due to being inside was atrocious, I walked in for a to go order it took almost 12mins or 6 drive thru orders and 4 other inside orders before mine.
Even if my order was waiting on fries, my burgers got cold waiting, customers who ordered after me got theirs first. 2 double cheeseburgers and a basket of fries, no drink, no apologies for our delay or have a good day.
17mins total here with nothing positive to show for it
Atmosphere: 3
Food: 2
Service: 2
Is it too much to ask for the food to be the same every time? I thought that was the point. Depending on who's working, it's a total crapshoot to see if your food will be good. Soggy hashbrowns, missing items, but not always! It's just so disappointing when it is. And last time they told me it was my fault because I didn't eat them fast enough. Seriously? I tired to eat them immediately. She assumed that since I called 20 minutes later that I let my hask town's get soggy, which only happens btw because of how they stack them on top of each other. Do better.
Edit: They did worse. 3 times since then they've ruined my food. Why is it so hard to NOT do something instead of doing it? I ask for a plain cheeseburger every single time and the same exact people mess it up. And the corporation that owns this place and others in the area is a horrible organization filled with people who would make the burgers out of dirt if they could get away with it.
Atmosphere: 1
Food: 1
Service: 1
Food was barely Luke warm, no jelly offered for biscuits, cashier was putting money in her pocket from register. Employees were talking filthy, good thing I didn't have kids with me.
Atmosphere: 1
Food: 1
Service: 1
Just drove thru at 7:30 am, placed order with no confirmation screen showing order detail or cost. At pay window the lady recited my order with a large sweet tea. I corrected her saying no a large diet coke please. She preceeded to correct me that I should "LISTEN" when ordering as changes cause the pick-up window to be slow. I aplogized and then handed her $10.05. She gave me a look and I asked is that not correct. She said the total is $8.05. I apologized and waited for my $2 change and informed her that I am hearing impaired. If that confirmation screen would've been shown as it usually is, none of this would have happened. Don't correct me for not listening when things aren't working as they should. I tried!
Atmosphere: 3
Food: 4
Service: 3
They don't understand the concept of fast food let's start there ... Every worker looks like their on their death bed and would rather actually be on their death bed then at work ...people always huddled up in the kitchen but tickets are over flowing the drive thru is somehow their number one focus and even a simple cheese burger large fry order takes 7 minutes most days ...the lobby workers inside like the cashier's are so high they don't know what's what and God forbid you use the McDonald's app the workers actually will not make the food just because they don't like the app and I'm not making any of this up this has all been documented and complained about numerous times but noone cares .
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Big Mac
Fries were okay, but my ice cream sundae was really sad. Over $3 and I can't even have a full cup?
Atmosphere: 3
Food: 3
Service: 3
The employees were pleasant and the food was fresh but.. I had to tell the the sprite in the dining room was out of syrup so we tried root beer, also out of syrup. No biggie, it happens. The poor rating for the atmosphere is because for the entirety of our visit, we had to sit and listen to the district manager mediating between two store managers that obviously do not work well together, listening to all the employees personal business and all of their professional shortcomings. Pretty UNprofessional and rather distasteful to be announced in the dining room full of guests.
Atmosphere: 1
Food: 4
Service: 3
THIS IS THE WORST MCDONALDS IN MORGANTOWN. The manager is rude the staff is barely competent. I ordered food and it took AN HOUR I was in store they were not busy
Atmosphere: 1
Food: 1
Service: 1
My family and I stopped in here about 3 weeks ago. This was the best McDonald's experience of our lives. We ordered our food and it was done and at your table in 5 mins. It was hot and delicious. The restaurant was clean and that included the bathrooms. I was so impressed I literally had to tell the staff right then and there. ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, Hamburger Happy Meal, Quarter Pounder Sandwich with Cheese
Tried to use my coupon and they literally wouldn't let me plus charge me for my rewards. Absolutely insane. This one is the closest but definitely not the most convenient, get your shit together lmfao.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Fast service courteous people always a joy for breakfast on a Sunday morning
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Hash Browns
Always great! Nice lobby, nice staff, nice pri e...not to mention, they are one of the freshest and fastest Mickey D's around the Morgantown area! Yum...needed that...?
Vegetarian options: There are salad items. There are fruir and pastry option as well. Coffee and Dessert options are good too.
Dietary restrictions: There are lower fat options. You have to choose. The nutrition facts are digitally displayed now.
Parking: Late hours and drive-thrus....yes, more than one lane.....I hate waiting...✋️
Kid-friendliness: Always....but no play-gym outdoors....sorry but if people don't watch their children it becomes a concern. Unfortunately, a few mess it up for the rest. There's always local parks. ?
Wheelchair accessibility: Absolutely, stop being embarrassed of life. Accommodations can be made for anyone. Eat. Drink. Have Fun. Live.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Big Mac, Hamburger Happy Meal, Quarter Pounder Sandwich with Cheese
Every McDonald's is the same and the quality gets lower every year. I am afraid to eat the food these days since Bill Gates uses his special potatoes, but I will go there to use the bathroom sometimes. And the coffee isn't too bad last time I had it.
Atmosphere: 3
Food: 3
Service: 3
Yeah just spend a few extra dollars somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Absolutely the worst bacon Double Quarter Pounder with cheese hamburger I have ever been served. The meat was very overcooked and burned. It was so awful I wouldn't even feed it to my dog! SHAMEFUL!!!
Food: 1
Service: 5
Loading...