This location is really cozy and the service is always top tier. One thing I can’t understand is how they are ALWAYS out of avocado… Every-time I try to order the chipotle chicken avocado melt, they never have the ingredients. I can put my own avocado on it, but that’s not the point. There is a literal grocery store across the street, I know that’s now how ordering works, they probably use SYSCO… but come on. It’s annoying. I don’t think I ever had this problem at the downtown location or at any other location I have visited (Uniontown, Washington, etc.).
Atmosphere: 4
Food: 2
Service: 5
Jeffrey
Short line. Long wait. Classic
Atmosphere: 3
Food: 3
Service: 2
Armando Augustus Saenz
12 minutes for literally 1 shot of Espresso in an empty cup.....0 stars if possible.
Atmosphere: 5
Food: 5
Service: 1
Joshua Hartman
The Bacon Turkey Bravo may be the best cold sandwich ever. Soups are always good too.
Melissa is the best! I ordered door dash for a business meeting for a 12 noon delivery through Doordash. They (Doordash) cancelled and hour before...
Contacted the store and Melissa was also befuddled as to what happened.
Like a magician she was able to knock out 2 of the family feast in 45 minutes. I literally walked through the door and was announcing my name for pickup. Outstanding... outstanding... outstanding service. Melissa is a keeper Panera!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
Kaleb Johnson
Great food and atmosphere however on this particular experience the front counter worker with dreads and the lip piercing (did not get his name) was unnecessarily rude. Seemed to have very little ambition or enthusiasm. Poor customer service skills.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Broccoli Cheddar Soup
Ron Smith
The pickup counter worker was very rude and poor customer service skills: I mobile ordered three items for dine in, which were spread out over three different corners on the counter when I picked up. It took me three trips from my table to the counter to find the missing food! The worker should be fired! I will never come to Panera again anyway! Strongly recommend not come to such a restaurant like this if its service is not improved!
Not greeted by the two staff at the counter, and no offer to help us. Tried the kiosk - half the items were out of stock but selectable...so you had to select, find out they didn't have it, and try again. This was also during a slow spot. Just order ahead and pick up. They aren't interested in helping you.
Atmosphere: 2
Food: 3
Service: 1
pn giles
Hope every one of the employees here have the day they deserve.
Panera is closing a lot of locations nationwide and this one is a great example as to why; poor and rude staff, filthy interior, extremely slow service and most of the food prep employees with absolutely zero hairnets, gloves, etc.
Nasty nasty nasty. ?
Atmosphere: 1
Food: 1
Service: 1
Mindy Cameron
AMAZING! FOOD N
Atmosphere: 5
Food: 5
Service: 5
S K
My order was late and I waited 25 minutes even after the text said my order was ready for pickup. No one cared.
Atmosphere: 1
Food: 3
Service: 1
tricia tenpas
We waited 30 minutes tonight for a half of a tuna sandwich and slightly warm squash soup in one order and a whole tuna sandwich with chips for the other order. That’s ridiculous. I was told that the orders are not made in sequence as orders are placed. What? So if I ordered a salad I would have received my order faster? That’s just wrong. The Greenville, South Carolina Panera restaurants are so much more efficient. Sad.
This location is really cozy and the service is always top tier. One thing I can’t understand is how they are ALWAYS out of avocado… Every-time I try to order the chipotle chicken avocado melt, they never have the ingredients. I can put my own avocado on it, but that’s not the point. There is a literal grocery store across the street, I know that’s now how ordering works, they probably use SYSCO… but come on. It’s annoying. I don’t think I ever had this problem at the downtown location or at any other location I have visited (Uniontown, Washington, etc.).
Atmosphere: 4
Food: 2
Service: 5
Short line. Long wait. Classic
Atmosphere: 3
Food: 3
Service: 2
12 minutes for literally 1 shot of Espresso in an empty cup.....0 stars if possible.
Atmosphere: 5
Food: 5
Service: 1
The Bacon Turkey Bravo may be the best cold sandwich ever. Soups are always good too.
Atmosphere: 3
Food: 4
Service: 3
Love their food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Poppyseed Salad, Broccoli Cheddar Soup
Ordered from the kiosk. Was not easy to follow.
Atmosphere: 5
Food: 5
Service: 4
I love it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
Melissa is the best! I ordered door dash for a business meeting for a 12 noon delivery through Doordash. They (Doordash) cancelled and hour before...
Contacted the store and Melissa was also befuddled as to what happened.
Like a magician she was able to knock out 2 of the family feast in 45 minutes. I literally walked through the door and was announcing my name for pickup.
Outstanding... outstanding... outstanding service. Melissa is a keeper Panera!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
Great food and atmosphere however on this particular experience the front counter worker with dreads and the lip piercing (did not get his name) was unnecessarily rude. Seemed to have very little ambition or enthusiasm. Poor customer service skills.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Broccoli Cheddar Soup
The pickup counter worker was very rude and poor customer service skills: I mobile ordered three items for dine in, which were spread out over three different corners on the counter when I picked up. It took me three trips from my table to the counter to find the missing food! The worker should be fired! I will never come to Panera again anyway! Strongly recommend not come to such a restaurant like this if its service is not improved!
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Not greeted by the two staff at the counter, and no offer to help us. Tried the kiosk - half the items were out of stock but selectable...so you had to select, find out they didn't have it, and try again. This was also during a slow spot.
Just order ahead and pick up. They aren't interested in helping you.
Atmosphere: 2
Food: 3
Service: 1
Hope every one of the employees here have the day they deserve.
Panera is closing a lot of locations nationwide and this one is a great example as to why; poor and rude staff, filthy interior, extremely slow service and most of the food prep employees with absolutely zero hairnets, gloves, etc.
Nasty nasty nasty. ?
Atmosphere: 1
Food: 1
Service: 1
AMAZING! FOOD N
Atmosphere: 5
Food: 5
Service: 5
My order was late and I waited 25 minutes even after the text said my order was ready for pickup. No one cared.
Atmosphere: 1
Food: 3
Service: 1
We waited 30 minutes tonight for a half of a tuna sandwich and slightly warm squash soup in one order and a whole tuna sandwich with chips for the other order. That’s ridiculous. I was told that the orders are not made in sequence as orders are placed. What? So if I ordered a salad I would have received my order faster? That’s just wrong. The Greenville, South Carolina Panera restaurants are so much more efficient. Sad.
Atmosphere: 4
Food: 2
Service: 1
Loading...