Sonic Drive-In

Wait for ever

I’m not one to post negative reviews for organizations but after this experience, it’s definitely warranted. I also don’t like to toss around the Veteran card, But after the rude service that I received today, and the fact that not only was I wearing a United States Army hat, but also an Army sweatshirt and my vehicle highly decorated with military paraphernalia, shouldn’t have been any question as to who they were talking to. My wife and I stopped in to order a quick lunch, we placed our order at 11:45 AM, at 11:55 AM. We was approached and ask if we had the order for Brooklyn, which neither of us have the name Brooklyn. The employee then went to the vehicle next to us and gave them that order. We then had to wait an additional 20 minutes and watched numerous cars come and go and still we have no food. I hit the button on the intercom to inquire about our order and explain that we have still not received our food. The person on the intercom then came back and asked if there was something wrong with our order, which there was obviously something majorly wrong. We didn’t even have our order. After a few moments, the person comes back on the intercom and expresses that the food is cold and they had to re-drop the tater tots. It was at this time. I expressed that we have appointments. We can’t wait any longer and ask if we could just get a refund. A Personal on the intercom comes back and states that they’ll have our order out as fast as they can. I expressed again, we cannot wait and ask about a refund. Person on the income comes back on and very rudely states that they’ll have the order out as soon as they can and then disconnect from the intercom. I then go up to the store to request the manager and expressed to the manager, the issues that happen with our order and expressed again we have to leave. We cannot wait, the manager is now even arguing telling me that they’ll have the food out as soon as they can. I honestly lost count how many times I requested a refund but at this point I finally became very irate and forced the manager to give a refund. If you’re looking for fast service, I would recommend going to a sit down restaurant. If you’re going to choose to come to this sonic I hope your order is not incorrect because you’re definitely not gonna get friendly or respectful customer service. Not once through this entire interaction was I even given an apology for their incompetence until I called the corporate customer service line and filed a complaint through them. Eat here at your own risk and hopefully you’re not on a short lunch break because you’re more than likely not gonna make it back in time to work. Furthermore, this is the attitude they give a Combat Veteran that has literally put their life on the line to protect their freedoms in order to behave to the public in this manner. It’s very very disappointing that sonic apparently doesn’t train their employees to have respect for the public and their customer base.

Sara is AN AWESOME employee! She went above & beyond to make sure we left happy customers! She is very kind!

Atmosphere: 5

Food: 4

Service: 5

Just ordered a chocolate blast with three different candies. Got vanilla ice cream and 4 total m&ms. Literally the worst service possible. This has happened twice. I went back thinking the first time was a fluke, but unfortunately I was wrong.

Atmosphere: 1

Food: 1

Service: 1

I waited for more than 45 minutes to get my order...don't waste your time here

Atmosphere: 1

Food: 1

Service: 1

Order taker couldn't hear us when we tried ordering. Kept asking us to speak up. Eventually, they just quit talking to us so we had to push the order button AGAIN and the next person to talk was rude and also kept saying they couldn't hear us. Very frustrating, especially when it was our first visit to Sonic. Service took forever and when the food arrived, it wasn't worth all that trouble. Very very disappointing, especially after seeing all of the wonderful commercials.

Atmosphere: 1

Food: 2

Service: 1

Young lady Amanda was incredibly rude, yelling at people who were trying to talk to her while slamming the window. Her behavior messed up my order. If you didn’t want to come to work, you should have stayed home and not charged me extra for syrup and my meal, which came with it for free. The service was absolutely horrible all around.

Atmosphere: 1

Food: 1

Service: 1

So my husband and I broke down at the gas station right up the road. We did a long time or someone to come along to help. This gentleman was nice to help. Once we got back on the road again, we stopped at sonic and that’s where Jennifer the GM greeted us at Drive thru. Super nice lady. I asked if there was Public restrooms and she said yes in the back of the building. I didn’t think there was one. Was so grateful and the other lady that was working with her greeted me at the back door to show me where it was at. Jennifer had told me already but it was nice to get met. Then before I got back, Jennifer had brought out our order to the car. Little does she know how she made our night. We are not from this area in the customer service that we received from these two ladies were amazing. Can’t wait to go back to this area and stop by the sonic and see them again. I’ve not had customer service like that in a long time! I’m sure this is the way they treat all their customers and going above and beyond. You just don’t get that now days! My husband and I are very grateful. It was late at night. Thank you ladies. I hope the higher ups see this review and recognize them.

Atmosphere: 5

Food: 5

Service: 5

Closed during Googles operating hours. They had 1 sign on the drive throughs and NONE on ANY of the kiosks. You know... WHERE PEOPLE ORDER. After reading all the reviews it's clear this place has staffing issues. Went to Chick-fil-a instead.

Atmosphere: 1

Food: 1

Service: 1

Pretty crappy for a sonic. Warn down. Staff looked dirty. Place looked dirty.

Atmosphere: 2

Food: 2

Service: 2

If I could give a zero i would for this location , I sat at the drive thru window for 18 minutes only to still get cold ugly food and Amanda at the window still was rude , this location is horrible

It took 20 minutes for everything to be ready understaffed rude didn’t listen to that we were in a rush And They acted like we were the problem

Atmosphere: 1

Food: 1

Service: 1

Wouldn’t recommend going here they always screw up the orders. I had an order and it was messed up so we went back through to get it replaced and they took the other food back through the window and then charged again for a new order that THEY messed up.

Atmosphere: 1

Food: 1

Service: 1

Tried to sit outside and eat. Waited 10 mins and nobody came to take our order at the order screen. Waste of time and clearly not worth giving them your business.

Atmosphere: 1

Food: 1

Service: 1

It was nice and the employees were nice but the prices were a little high.

Atmosphere: 4

Food: 4

Service: 4