This Starbucks location is consistently the slowest Starbucks I have ever been to. I ordered a drink through the drive thru and was the only person in line, so I immediately pulled up to the window. I sat in my car, for no joke, ten minutes waiting on my drink. There is absolutely no reason for it to ever take that long, especially considering I was the ONLY person in line. I have had countless experiences like this at this location and I am fed up. I would rather drive 15 minutes away to another location than waste my time at this one. Whoever management is at this location, NEEDS to do better. I constantly see workers standing around talking, but never making drinks. How can you be staffed and yet failed to make drinks in a reasonable amount of time. even ordering drinks online does not fix the problem. I often stand there waiting at least 10 minutes, on top of the 5 to 10 minutes it takes to make a drink, to finally receive my order. Do not go to this location until they have their management fixed.
Service: 1
Emily Mawson
Its a nice shop and the coffee is good but service is disgustingly slow. They prioritize drive thru over everything else and you can't even order ahead at this location. This is truly the worst Starbucks in Morgantown. It took 15 minutes from the time I paid for them to start on my order. There was 3 cars in the drive thru and 5 people inside when I arrived, that's not that busy. Yet they served dozens of cars who came through the drive thru before they served any in house patrons
Atmosphere: 5
Food: 4
Service: 2
Amanda Blaney
so slow doesn’t work on orders walks around new staff doesn’t know what to do
Andrew Lane
Nice staff, good coffee.
Atmosphere: 5
Food: 5
Service: 5
Micaela Gomez
Waiting time of about 30 minutes and in store pick up unavailable. The app should at least notify you of this when placing the order.
Kennedy Starsick
either the drive through or the inside lobby is always closed.
Natalie Watson
I love the location of this store since it’s right off the highway. However, either the drive-thru or inside the store is always closed randomly making it difficult to plan out my mornings when I do decide to stop for coffee and ruins my experience. The last three times I have stopped this had happened (early am times). Additionally, the mobile app will let you order when they are swamped/should be turned off. I’ve never had any issues with drinks/food here 💚, but it’s hit and miss on customer service at the drive thru window. Some days are better than others, but it makes me consider driving across town for better service.
Atmosphere: 3
Food: 4
Service: 3
Angelo P.
I came in at 9:22 AM and ordered a Venti Caramel Ribbon Crunch and a Pumpkin Muffin. By 9:56, I was still waiting for my order even though there were only two guests inside and six employees working.
When Jada asked someone who had just ordered if they were waiting on anything, I went up to let them know I’d been waiting over half an hour. She told me my order had been sitting there, but she had just put the muffin on the counter and then said she’d have to remake the drink.
Extremely slow service, no awareness of waiting customers, and zero communication.
Atmosphere: 1
Food: 3
Service: 1
Macall Speaker
The drive thru is randomly closed at times. This is very odd for a high traffic Starbucks near an interstate. I normally would just go in, but on this particular visit, I had been awake for more than 24-hours and had a sick sleeping baby in the back of my car. I ended up driving a few miles down the road to Tim Hortons. Additionally, if they are understaffed or the window is broken, It would help to add that to the note.
Atmosphere: 2
Food: 5
Service: 1
Stogan Lephens
Baristas are nice. I just can't give higher than 3 because the amount you pay for what you get is high
There are too many people here on video/zoom meetings talking/monologuing VERY loudly. If you want quiet, do NOT come here to stay inside.
Atmosphere: 1
Erica Smith
Fantastic staff! Super friendly. Clean, updated inside. Great experience.
Atmosphere: 5
Food: 5
Service: 5
Lance Groff
Bad coffee slow service loud atmosphere. Typical Starbucks
Atmosphere: 2
Food: 2
Service: 2
sleuthers
Disgusting restroom. Worst Starbucks restroom I've been in. Toilet seat was broken, soap dispenser was broken and out of soap. Hairs and dirt in the sink. My drink was good though!
Anna Marie Torre Wright
Popped in during a long drive for coffee. The cashier had a smile that was wonderful and she was very friendly. Our coffees came up quickly and correctly. The only thing I noticed was that they didn't announce all of the coffees so I actually didn't know when mine came up.
This Starbucks location is consistently the slowest Starbucks I have ever been to. I ordered a drink through the drive thru and was the only person in line, so I immediately pulled up to the window. I sat in my car, for no joke, ten minutes waiting on my drink. There is absolutely no reason for it to ever take that long, especially considering I was the ONLY person in line. I have had countless experiences like this at this location and I am fed up. I would rather drive 15 minutes away to another location than waste my time at this one. Whoever management is at this location, NEEDS to do better. I constantly see workers standing around talking, but never making drinks. How can you be staffed and yet failed to make drinks in a reasonable amount of time. even ordering drinks online does not fix the problem. I often stand there waiting at least 10 minutes, on top of the 5 to 10 minutes it takes to make a drink, to finally receive my order. Do not go to this location until they have their management fixed.
Service: 1
Its a nice shop and the coffee is good but service is disgustingly slow. They prioritize drive thru over everything else and you can't even order ahead at this location. This is truly the worst Starbucks in Morgantown. It took 15 minutes from the time I paid for them to start on my order. There was 3 cars in the drive thru and 5 people inside when I arrived, that's not that busy. Yet they served dozens of cars who came through the drive thru before they served any in house patrons
Atmosphere: 5
Food: 4
Service: 2
so slow doesn’t work on orders walks around new staff doesn’t know what to do
Nice staff, good coffee.
Atmosphere: 5
Food: 5
Service: 5
Waiting time of about 30 minutes and in store pick up unavailable. The app should at least notify you of this when placing the order.
either the drive through or the inside lobby is always closed.
I love the location of this store since it’s right off the highway. However, either the drive-thru or inside the store is always closed randomly making it difficult to plan out my mornings when I do decide to stop for coffee and ruins my experience. The last three times I have stopped this had happened (early am times). Additionally, the mobile app will let you order when they are swamped/should be turned off. I’ve never had any issues with drinks/food here 💚, but it’s hit and miss on customer service at the drive thru window. Some days are better than others, but it makes me consider driving across town for better service.
Atmosphere: 3
Food: 4
Service: 3
I came in at 9:22 AM and ordered a Venti Caramel Ribbon Crunch and a Pumpkin Muffin. By 9:56, I was still waiting for my order even though there were only two guests inside and six employees working.
When Jada asked someone who had just ordered if they were waiting on anything, I went up to let them know I’d been waiting over half an hour. She told me my order had been sitting there, but she had just put the muffin on the counter and then said she’d have to remake the drink.
Extremely slow service, no awareness of waiting customers, and zero communication.
Atmosphere: 1
Food: 3
Service: 1
The drive thru is randomly closed at times. This is very odd for a high traffic Starbucks near an interstate. I normally would just go in, but on this particular visit, I had been awake for more than 24-hours and had a sick sleeping baby in the back of my car. I ended up driving a few miles down the road to Tim Hortons. Additionally, if they are understaffed or the window is broken, It would help to add that to the note.
Atmosphere: 2
Food: 5
Service: 1
Baristas are nice. I just can't give higher than 3 because the amount you pay for what you get is high
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
There are too many people here on video/zoom meetings talking/monologuing VERY loudly. If you want quiet, do NOT come here to stay inside.
Atmosphere: 1
Fantastic staff! Super friendly. Clean, updated inside. Great experience.
Atmosphere: 5
Food: 5
Service: 5
Bad coffee slow service loud atmosphere. Typical Starbucks
Atmosphere: 2
Food: 2
Service: 2
Disgusting restroom. Worst Starbucks restroom I've been in. Toilet seat was broken, soap dispenser was broken and out of soap. Hairs and dirt in the sink. My drink was good though!
Popped in during a long drive for coffee. The cashier had a smile that was wonderful and she was very friendly. Our coffees came up quickly and correctly. The only thing I noticed was that they didn't announce all of the coffees so I actually didn't know when mine came up.
Atmosphere: 5
Food: 5
Service: 5
Loading...