Auntie Anne's
2 Crossroads Mall, Mt Hope
(304) 252-8496
Recent Reviews
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Was visiting for a family trip. Pretzels were burnt and clumped together, the people were snarky and looked weird (lazy eyes). Manager seemed super rude and standoffish. Will not come back would rather drive anywhere else for a pretzel 1000% better than here.
Good service and good drinks.
SUPER SUPER LAZY STAFF AND TOTALLY UNPROFESSIONAL WENT IN AT 515 DONT CLOSE TILL 7 AND TOLD ME 6 AND DENIED ME SERVICE ON MAKING CINNAMON SUGARS I ASKED THE LADY HOW LONG DOES IT TAKE TO MAKE THEM AND SHE TOLD ME 10 MINS AND STILL WOULDVE HAD 30MINS TO CLEAN THEN SHE INFORMED THAT IT WAS ALREADY CLEAN AND DIDNT AND WOULDNT MAKE ME ANY CINNAMON SUGAR AND ONLY HAD TWO PRETZEL CUPS READY!!! TERRIBLE AND LAZY STAFF AND THEY THREATEN TO CALL SECURITY
Pretzel bites with cream cheese!! Yum yum!! Throw back to fun mall
Food: 5
Service: 5
Recommended dishes: Original Pretzel Nuggets Bucket
Great kids doing great work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sugar
Love this place best pretzel nuggets
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Original Pretzel Nuggets Bucket
Terrible service. Thought my order seemed expensive. When picking up food there was a lemonade I didn’t order. When I said oh I didn’t order this the employee rudely said “I read your order back to you.” And sent me on my way. So it was my fault and had I not went back up and had to argue they were going to force me to pay for something I did not order on the basis he says he read my order back to me. Made me want to hit my head on a wall. In the end they gave me my money back for the lemonade but told me to never come back. It was Unbelievable to me and my family.
Wish I could give negative 5 stars! The staff ALWAYS has a terrible attitude, they treat you as if you're a problem because they have to work. Rarely have pretzels made. Went this morning at 11:30, not a single pretzel was made, the girl working said it would be another 20 minutes before she would have anything done. Supposed to open at 11, but you have to wait till 12 if you actually want any food. This stand was a staple of my childhood, now I feel they might as well just go ahead and shut it down.
It says they close at 7PM. They don’t, they close at 6PM. It’s all a lie!!!
Always a joy to visit here. One of life's little treasure. A special treat for me. Cinnamon and sugar bites are my favorite
Restaurantji Recommends
Every time I go there they never have any pretzels, or any kind of variety, they only ever have the small cups of regular salted ones. I always go there and want the pepperoni ones but they never have them. I also tried to call them several times to ask when they would have the pepperoni ones, but they never answer the phone either. And when I do go there, they are usually always closed, I have went there around 5 in the afternoon and they were already closed. Clearly they aren’t staying open their full hours. Please do better and stay open the times you have listed.
Every time I go there they never have any pretzels, or any kind of variety, they only ever have the small cups of regular salted ones. I always go there and want the pepperoni ones but they never have them. I also tried to call them several times to ask when they would have the pepperoni ones, but they never answer the phone either. And when I do go there, they are usually always closed, I have went there around 5 in the afternoon and they were already closed. Clearly they aren’t staying open their full hours. Please do better and stay open the times you have listed.
Their pretzels are always baller !!!
Horrible service... ordered for myself and kids, total was $30.30... I was going to give them a $50.. refused to take it. I didn't have a smaller bill... asked if I got the order up to 40 if they would take it... NO, we don't take 50's or 100's. Four smart mouthed teenage girls at the register acting like I was trying to rob them. Then they took the order that was sitting on the counter and PUT IT BACK IN THE CASE.
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