This was disgusting. We sat at our table and roaches were crawling on everything. My husband and I got up and left without even eating. It was so bad I didn't even want my money back. I just had to leave before I lost it. Bugs crawling in the dinning room. I'd hate to see the kitchen were the food is handled. We will not be back nor will we recommend this pest infested place. The health department needs to come check them out. That's my only recommendation. I rated it a 1 star for purpose of letting people know how disgusting it was. My plate was greasy, food laying on floor. Service was quick but still only sub-par. 🤢
Atmosphere: 1
Food: 1
Service: 2
Jessica Rucker
⭐️☆☆☆☆
This was one of the worst dining experiences we’ve had, and sadly, it started the moment we walked in. The restaurant itself was dirty, the staff never welcomed us, and the overall atmosphere made us feel like we weren’t wanted there.
We ordered 10 wings (they come in orders of 5 flats, 5 drumsticks). I don’t eat drumsticks, and they charge additional to order listeners cause it breaks up their orders, They managed to mess up the order, and when we asked about it, the staff was rude instead of fixing it politely. They agreed to make the 5 flats I should have gotten, but it took over 20 minutes. The waitress came out and apologized several times while we were waiting on my wings. By the time the wings came out, our poor waitress (the ONLY good part of this visit) had to tell us the head cook demanded 5 drumsticks back from our table — food that had already been sitting with us. That was just bizarre and unprofessional.
We also ordered pubwiches, which were honestly awful. The “sandwich” was mostly bread, with one thin layer of meat, wilted lettuce, no fresh tomato, and the pineapple I requested was left off entirely. Hands down the worst pubwiches we’ve ever had.
On top of that, this wasn’t even our first bad experience. Just two weeks ago, I came with my sister and was overcharged by $5. I suspected they added a tip automatically, ( we picked up in drive thru) but without the receipt, I couldn’t prove it.
Between the dirty store, unfriendly staff, wrong orders, missing items, and food quality that was terrible, this place is not worth your time or money. The only reason I gave even one star is because of the sweet waitress who kept apologizing for the rest of the staff. Otherwise, it would be zero stars. We will never return.
Atmosphere: 1
Food: 1
Service: 1
Richard Clay
Great food, great service!
George Carte
Great service
Atmosphere: 5
Food: 5
Service: 5
Jeffery Hubbard
Can never get a hold of anyone to put an order in. Always can you please hold and they are just talking (no actual hold button) to each other taking their merry ole time.
Atmosphere: 2
Food: 4
Service: 1
Coy Turner
The workers wasn't very people friendly at ALL!!!! Very poor customer service as well made ne feel as if I was a plague or something...
Atmosphere: 1
Service: 1
William Lawson
Really good about having orders ready pretty quick
rebecca Dawson
I’d give them zero stars if I could ordered a small cheese pizza was told 20 mins showed up 40 mins later sat in the drive thru for 10 mins employees standing around drive thru window open and no one ever came called the store and the manager Chris was just making excuses
Dalton Rutledge
No bad experience. First time there. Salad bar was nice. Pizza was good. Well be back. Hopefully they'll be more of variety.
Michelle Clay
I love Gino's pizza in Nitro West Virginia they have the best pizza and Shirly is a wonderful server!
We go for the lunchtime buffet every Everything is always fresh and tasty. The place is also very clean.
Pete Morissette
Waitress shirley is a gem
Brenda Roberts
i haven't visited Ginos in quite some time but i am glad to know that Shirley is still there serving her customers to the best of her ability She is one hard worker and so patient and kind to everyone See you soon Shirley 🙏❤️
Lara Thornsbury
I order a large pizza and it was burnt and tasted old. It was cold and looked like it was just thrown in the box
This was disgusting. We sat at our table and roaches were crawling on everything. My husband and I got up and left without even eating. It was so bad I didn't even want my money back. I just had to leave before I lost it. Bugs crawling in the dinning room. I'd hate to see the kitchen were the food is handled. We will not be back nor will we recommend this pest infested place. The health department needs to come check them out. That's my only recommendation. I rated it a 1 star for purpose of letting people know how disgusting it was. My plate was greasy, food laying on floor. Service was quick but still only sub-par. 🤢
Atmosphere: 1
Food: 1
Service: 2
⭐️☆☆☆☆
This was one of the worst dining experiences we’ve had, and sadly, it started the moment we walked in. The restaurant itself was dirty, the staff never welcomed us, and the overall atmosphere made us feel like we weren’t wanted there.
We ordered 10 wings (they come in orders of 5 flats, 5 drumsticks). I don’t eat drumsticks, and they charge additional to order listeners cause it breaks up their orders, They managed to mess up the order, and when we asked about it, the staff was rude instead of fixing it politely. They agreed to make the 5 flats I should have gotten, but it took over 20 minutes. The waitress came out and apologized several times while we were waiting on my wings. By the time the wings came out, our poor waitress (the ONLY good part of this visit) had to tell us the head cook demanded 5 drumsticks back from our table — food that had already been sitting with us. That was just bizarre and unprofessional.
We also ordered pubwiches, which were honestly awful. The “sandwich” was mostly bread, with one thin layer of meat, wilted lettuce, no fresh tomato, and the pineapple I requested was left off entirely. Hands down the worst pubwiches we’ve ever had.
On top of that, this wasn’t even our first bad experience. Just two weeks ago, I came with my sister and was overcharged by $5. I suspected they added a tip automatically, ( we picked up in drive thru) but without the receipt, I couldn’t prove it.
Between the dirty store, unfriendly staff, wrong orders, missing items, and food quality that was terrible, this place is not worth your time or money. The only reason I gave even one star is because of the sweet waitress who kept apologizing for the rest of the staff. Otherwise, it would be zero stars. We will never return.
Atmosphere: 1
Food: 1
Service: 1
Great food, great service!
Great service
Atmosphere: 5
Food: 5
Service: 5
Can never get a hold of anyone to put an order in. Always can you please hold and they are just talking (no actual hold button) to each other taking their merry ole time.
Atmosphere: 2
Food: 4
Service: 1
The workers wasn't very people friendly at ALL!!!! Very poor customer service as well made ne feel as if I was a plague or something...
Atmosphere: 1
Service: 1
Really good about having orders ready pretty quick
I’d give them zero stars if I could ordered a small cheese pizza was told 20 mins showed up 40 mins later sat in the drive thru for 10 mins employees standing around drive thru window open and no one ever came called the store and the manager Chris was just making excuses
No bad experience. First time there. Salad bar was nice. Pizza was good. Well be back. Hopefully they'll be more of variety.
I love Gino's pizza in Nitro West Virginia they have the best pizza and Shirly is a wonderful server!
Restaurantji Recommends
We go for the lunchtime buffet every Everything is always fresh and tasty. The place is also very clean.
Waitress shirley is a gem
i haven't visited Ginos in quite some time but i am glad to know that Shirley is still there serving her customers to the best of her ability She is one hard worker and so patient and kind to everyone See you soon Shirley 🙏❤️
I order a large pizza and it was burnt and tasted old. It was cold and looked like it was just thrown in the box
Atmosphere: 1
Food: 1
Service: 4
Recommended dishes: Baked Spaghetti
Buffet is awesome
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cheese Breadsticks
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