came through the drive thru one morning and ordered the 2 for 3...picked the wedges and sausage cheese muffin..muffin wasnt toasted..didnt think anything about it until i returned days later. asked the drive through cashier if the muffins were supposed to be toasted and replied yes...told her that my last order wasnt and said ahe would make sure this one was ! got my food and sure enough; not toasted! called and spoke with the manager...was told they put my name on the list for the order to be remade. stopped by today to get my remake and was told that my name wasn't on the list! i worked for wendys for 15 years! and not one time have i ever been treated this way nor have i done it to someone else! if i could give no stars , i would...just absolutely shameless....ill tell everyone i know to skip your establishment! what a joke!
Atmosphere: 1
Food: 1
Service: 1
Jay Elliott
For fast food the baconator is pretty good. The double baconator is huge but tasty.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Neal
Cashier acted as if someone was holding a gun to her head making her work and we was just ruining her day for simply making a very small order during early evening hours and soon as management heard her tone with customers should have been immediately sent home or at the least sent to the back to work
Atmosphere: 1
Food: 4
Service: 1
Daniel Reyes
My pregnant wife stopped here to grab herself some lunch, and the customer service from this wendys is sadly horrible. She had ordered a blueberry pomegranate lemonade, and the exchange on this item was sad, first off the young man who was there giving her the drink decided to give my wife a leaking cup, as he handed it to her, my wife pulls her arm back into the car cause the drink it spilling all over her hand and the car, he looks at her and says "yeah I don't know why that was happening" and takes it in to readjust the lid, not only that the drink was not even mixed, the syrup of the blueberry pomegranate is just sitting at the bottom of the drink, its not hard to give a paying customer their corrected ordered item. During that time, she kindly asked for napkins, being ignored. The young associate decides to turn around to his fellow associates and proceeds to laugh and ignore her. No napkins in the bag, either. Bad customer service.
Atmosphere: 2
Food: 3
Service: 1
James Smith
Best Wendy's.
BigE Moptop
I placed a mobile order because my 5 yr old son was asleep in the car, they refused to give it to me through the drive thru window as I've done every other time. When I pulled up to the window the rude lady just waved me off and wouldn't open the window. I was just going to ask which door it was closest to so I didn't have to wake my son up or leave him in the car for an unnecessary amount of time.
Service: 1
BUBBLES ANGRYBURD
They hung up on the Cum Man >:(
Atmosphere: 1
Food: 1
Service: 1
Paul maines
The place really sucks. I have ordered a simple biggie bag now two days in a row and the both times I have gotten an untoasted sandwich missing ingredients, and to top it all off my fried and nuggets were cold. You can’t be nice to people cause they don’t care. This place needs shut down since they have no clue what quality control is! If you see any good reviews in here it’s the workers I promise. I’ve already done the same thing before for McDonald’s in Kentucky!
Atmosphere: 1
Food: 1
Service: 1
GrizzledTanker
Stopped here for a quick bite while visiting Point Pleasant. The restaurant was clean and well maintained. The staff were friendly and helpful. My favorite is the spicy chicken sandwich and it was hot and delicious. The fries were also fresh and crisp. There was plenty of parking and there was no wait, yet the food was freshly prepared. I definitely give this visit a thumbs up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Chocolate Frosty, French Fries
Shawn Senters
Where do I start? Point Pleasant Wendy’s has gone down hill on the night shift. I stop here almost every night after work. I’m not one to complain and I have years of restaurant experience. I’m currently a restaurant manager for a local business in town so I understand things happen. However this week is out of control every time I have stopped here my order has been messed up. I generally order the 5 for 5. However they ask you what sauce you want yet you never get it. Last week I called to let them know they made my food wrong. Ok I get it things happen. However sat Monday and now tonight my food has been wrong every time. I don’t know if they aren’t paying attention or if they flat out don’t care. However tonight is my last night going there. I’ve been going there for years but the customer service has went down hill along with the food. Point pleasant Wendy’s you can do better
Well, where do I start for one thing my barbecue sauce was missing, the hamburger I asked to be prepared, was exclusively denied. Even when I was walking in on my day off the place wasn’t that friendly at all? I would not recommend coming here at all.
Atmosphere: 1
Food: 1
Service: 2
Yvonne Shepard
I am very satisfied with food and service.
Atmosphere: 5
Food: 5
Service: 5
FrostFalcon76
There was hair in my
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Cheese and Bacon Fries
OreoBlissChan
The cashier was very kind and helpful. He was understanding and patient.
Atmosphere: 5
Food: 5
Service: 5
John Triplett
The people working there seemed to be a jovial bunch. Lots of laughing and camaraderie. They all appeared to enjoy being there.
came through the drive thru one morning and ordered the 2 for 3...picked the wedges and sausage cheese muffin..muffin wasnt toasted..didnt think anything about it until i returned days later. asked the drive through cashier if the muffins were supposed to be toasted and replied yes...told her that my last order wasnt and said ahe would make sure this one was ! got my food and sure enough; not toasted! called and spoke with the manager...was told they put my name on the list for the order to be remade. stopped by today to get my remake and was told that my name wasn't on the list! i worked for wendys for 15 years! and not one time have i ever been treated this way nor have i done it to someone else! if i could give no stars , i would...just absolutely shameless....ill tell everyone i know to skip your establishment! what a joke!
Atmosphere: 1
Food: 1
Service: 1
For fast food the baconator is pretty good. The double baconator is huge but tasty.
Atmosphere: 5
Food: 5
Service: 5
Cashier acted as if someone was holding a gun to her head making her work and we was just ruining her day for simply making a very small order during early evening hours and soon as management heard her tone with customers should have been immediately sent home or at the least sent to the back to work
Atmosphere: 1
Food: 4
Service: 1
My pregnant wife stopped here to grab herself some lunch, and the customer service from this wendys is sadly horrible. She had ordered a blueberry pomegranate lemonade, and the exchange on this item was sad, first off the young man who was there giving her the drink decided to give my wife a leaking cup, as he handed it to her, my wife pulls her arm back into the car cause the drink it spilling all over her hand and the car, he looks at her and says "yeah I don't know why that was happening" and takes it in to readjust the lid, not only that the drink was not even mixed, the syrup of the blueberry pomegranate is just sitting at the bottom of the drink, its not hard to give a paying customer their corrected ordered item. During that time, she kindly asked for napkins, being ignored. The young associate decides to turn around to his fellow associates and proceeds to laugh and ignore her. No napkins in the bag, either. Bad customer service.
Atmosphere: 2
Food: 3
Service: 1
Best Wendy's.
I placed a mobile order because my 5 yr old son was asleep in the car, they refused to give it to me through the drive thru window as I've done every other time. When I pulled up to the window the rude lady just waved me off and wouldn't open the window. I was just going to ask which door it was closest to so I didn't have to wake my son up or leave him in the car for an unnecessary amount of time.
Service: 1
They hung up on the Cum Man >:(
Atmosphere: 1
Food: 1
Service: 1
The place really sucks. I have ordered a simple biggie bag now two days in a row and the both times I have gotten an untoasted sandwich missing ingredients, and to top it all off my fried and nuggets were cold. You can’t be nice to people cause they don’t care. This place needs shut down since they have no clue what quality control is! If you see any good reviews in here it’s the workers I promise. I’ve already done the same thing before for McDonald’s in Kentucky!
Atmosphere: 1
Food: 1
Service: 1
Stopped here for a quick bite while visiting Point Pleasant. The restaurant was clean and well maintained. The staff were friendly and helpful. My favorite is the spicy chicken sandwich and it was hot and delicious. The fries were also fresh and crisp. There was plenty of parking and there was no wait, yet the food was freshly prepared. I definitely give this visit a thumbs up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Chocolate Frosty, French Fries
Where do I start? Point Pleasant Wendy’s has gone down hill on the night shift. I stop here almost every night after work. I’m not one to complain and I have years of restaurant experience. I’m currently a restaurant manager for a local business in town so I understand things happen. However this week is out of control every time I have stopped here my order has been messed up. I generally order the 5 for 5. However they ask you what sauce you want yet you never get it. Last week I called to let them know they made my food wrong. Ok I get it things happen. However sat Monday and now tonight my food has been wrong every time. I don’t know if they aren’t paying attention or if they flat out don’t care. However tonight is my last night going there. I’ve been going there for years but the customer service has went down hill along with the food. Point pleasant Wendy’s you can do better
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
Well, where do I start for one thing my barbecue sauce was missing, the hamburger I asked to be prepared, was exclusively denied. Even when I was walking in on my day off the place wasn’t that friendly at all? I would not recommend coming here at all.
Atmosphere: 1
Food: 1
Service: 2
I am very satisfied with food and service.
Atmosphere: 5
Food: 5
Service: 5
There was hair in my
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Cheese and Bacon Fries
The cashier was very kind and helpful. He was understanding and patient.
Atmosphere: 5
Food: 5
Service: 5
The people working there seemed to be a jovial bunch. Lots of laughing and camaraderie. They all appeared to enjoy being there.
Atmosphere: 5
Food: 5
Service: 5
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